{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-043a99-2024-09-10T16:05:08+01:00", "date": "2024-09-10T16:05:08+01:00", "ocid": "ocds-h6vhtk-043a99", "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=888474759 GO Reference: GO-2024910-PRO-27653944", "initiationType": "tender", "tender": { "id": "2023-TR-0043", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "Overseas Debt Collection", "status": "complete", "classification": { "scheme": "CPV", "id": "79940000", "description": "Collection agency services" }, "mainProcurementCategory": "services", "description": "SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are: i)to collect ICR debt and/or ii)to complete customer documentation (OVFA) to confirm the customers' current circumstances.", "value": { "amount": 4500000, "currency": "GBP" }, "lots": [ { "id": "1", "description": "SLC would like to appoint a UK based DCA to contact customers who SLC believe are resident overseas. The key objectives of this service are: i)to collect ICR debt and/or ii)to complete customer documentation (OVFA) to confirm the customers' current circumstances. It is expected that the successful Provider will carry out some tracing activity to facilitate collections, at their own cost. The successful Provider will attempt to locate customers with whom SLC have lost contact. If the customer is located, the successful Provider will be expected to collect the full arrears outstanding from the customer. Customer collections should be the Provider's primary business, with the ability to demonstrate experience. The Provider must be able to provide a web-based client access to allow cases to be audited remotely as well as the ability to communicate effectively with different nationalities (this does not specifically mean multi-lingual). Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/WCG76VS2N2", "awardCriteria": { "criteria": [ { "name": "Methodology for Service Delivery", "type": "quality", "description": "20" }, { "name": "Approach to Indebtedness", "type": "quality", "description": "10" }, { "name": "Compliance", "type": "quality", "description": "10" }, { "name": "Technical Requirements", "type": "quality", "description": "5" }, { "name": "MI and Reporting", "type": "quality", "description": "5" }, { "name": "Transition", "type": "quality", "description": "5" }, { "name": "Social Value", "type": "quality", "description": "10" }, { "name": "Commercial Response", "type": "cost", "description": "35" } ] }, "value": { "amount": 4500000, "currency": "GBP" }, "contractPeriod": { "durationInDays": 1080 }, "hasRenewal": true, "renewal": { "description": "Reprocurement at the end of the contract term" }, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": false, "status": "cancelled" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "79940000", "description": "Collection agency services" } ], "deliveryAddresses": [ { "region": "UK" }, { "region": "UK" } ], "deliveryLocation": { "description": "UNITED KINGDOM" }, "relatedLot": "1" } ], "submissionMethod": [ "electronicSubmission", "written" ], "submissionMethodDetails": "https://www.delta-esourcing.com/tenders/UK-title/WCG76VS2N2", "selectionCriteria": { "criteria": [ { "type": "suitability", "description": "The successful provider must be registered and authorised by the Financial Conduct Authority and there must be no regulatory breaches by the Provider's business within the last 6 month", "appliesTo": [ "supplier" ] } ] }, "documents": [ { "id": "economic", "documentType": "economicSelectionCriteria" }, { "id": "technical", "documentType": "technicalSelectionCriteria" } ], "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "coveredBy": [ "GPA" ], "tenderPeriod": { "endDate": "2024-03-18T12:00:00Z" }, "submissionTerms": { "languages": [ "en" ], "bidValidityPeriod": { "durationInDays": 120 } }, "awardPeriod": { "startDate": "2024-03-18T12:00:00Z" }, "bidOpening": { "date": "2024-03-18T12:00:00Z", "address": { "streetAddress": "Online" }, "description": "Commercial Manager" }, "hasRecurrence": false, "contractTerms": { "hasElectronicOrdering": true, "electronicInvoicingPolicy": "allowed", "hasElectronicPayment": true } }, "parties": [ { "id": "GB-FTS-101390", "name": "Student Loans Company", "identifier": { "legalName": "Student Loans Company" }, "address": { "streetAddress": "10 Clyde Place", "locality": "Glasgow", "region": "UKM82", "postalCode": "G5 8DF", "countryName": "United Kingdom" }, "contactPoint": { "name": "Susan Ayre", "telephone": "+44 1413062109", "email": "commercial_mailbox@slc.co.uk", "url": "https://www.delta-esourcing.com/tenders/UK-UK-Glasgow:-Collection-agency-services./WCG76VS2N2" }, "roles": [ "buyer", "reviewBody", "mediationBody", "reviewContactPoint" ], "details": { "url": "https://www.gov.uk/government/organisations/student-loans-company", "buyerProfile": "http://www.GOV.UK/slc", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "BODY_PUBLIC", "description": "Body governed by public law" }, { "scheme": "COFOG", "description": "Administration of Student Loans" } ] }, "additionalContactPoints": [ { "telephone": "+44 1413062109" } ] }, { "id": "GB-FTS-123996", "name": "Past Due Credit Solutions", "identifier": { "legalName": "Past Due Credit Solutions", "id": "SC287794" }, "address": { "streetAddress": "1 Blair Court, North Avenue, Clydebank Business Park", "locality": "Glasgow", "region": "UKM82", "postalCode": "G81 2LA", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "url": "http://www.pastduecredit.co.uk", "scale": "sme" } } ], "buyer": { "id": "GB-FTS-101390", "name": "Student Loans Company" }, "language": "en", "awards": [ { "id": "028992-2024-2023-TR-0043-1", "relatedLots": [ "1" ], "title": "Overseas debt Collection", "status": "active", "suppliers": [ { "id": "GB-FTS-123996", "name": "Past Due Credit Solutions" } ] } ], "contracts": [ { "id": "028992-2024-2023-TR-0043-1", "awardID": "028992-2024-2023-TR-0043-1", "title": "Overseas debt Collection", "status": "active", "value": { "amount": 4500000, "currency": "GBP" }, "dateSigned": "2024-08-28T00:00:00+01:00" } ], "bids": { "statistics": [ { "id": "1", "measure": "bids", "relatedLot": "1", "value": 8 }, { "id": "2", "measure": "smeBids", "relatedLot": "1", "value": 4 }, { "id": "3", "measure": "foreignBidsFromEU", "relatedLot": "1", "value": 0 }, { "id": "4", "measure": "foreignBidsFromNonEU", "relatedLot": "1", "value": 8 }, { "id": "5", "measure": "electronicBids", "relatedLot": "1", "value": 8 } ] } }