{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-044c12-2024-11-18T14:13:53Z",
    "date": "2024-11-18T14:13:53Z",
    "ocid": "ocds-h6vhtk-044c12",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-044c12",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "FW Service - Cloud Contact Management - Multi 0124",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72210000",
            "description": "Programming services of packaged software products"
        },
        "mainProcurementCategory": "services",
        "description": "Procurement of Contact Centre as a Service (CCaaS) solution to replace the existing Distribution Customer Services contact centre infrastructure.",
        "lots": [
            {
                "id": "1",
                "description": "Procurement of Contact Centre as a Service (CCaaS) solution to replace the existing Distribution Customer Services contact centre infrastructure.",
                "contractPeriod": {
                    "durationInDays": 2520
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "allowed"
                },
                "hasOptions": false,
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Delivery Approaches",
                            "type": "quality",
                            "description": "20"
                        },
                        {
                            "name": "Functional Requirements",
                            "type": "quality",
                            "description": "25"
                        },
                        {
                            "name": "Non-Functional Requirements",
                            "type": "quality",
                            "description": "15"
                        },
                        {
                            "name": "Service Management",
                            "type": "quality",
                            "description": "5"
                        },
                        {
                            "name": "Architecture",
                            "type": "quality",
                            "description": "20"
                        },
                        {
                            "name": "Security",
                            "type": "quality",
                            "description": "10"
                        },
                        {
                            "name": "Terms and Conditions",
                            "type": "quality",
                            "description": "5"
                        },
                        {
                            "type": "price",
                            "description": "30"
                        }
                    ]
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    },
                    {
                        "region": "UK"
                    }
                ],
                "deliveryLocation": {
                    "description": "UK"
                },
                "relatedLot": "1"
            }
        ],
        "participationFees": [
            {
                "id": "1",
                "type": [
                    "document"
                ]
            }
        ],
        "submissionMethod": [
            "written"
        ],
        "procurementMethod": "selective",
        "procurementMethodDetails": "Negotiated procedure with prior call for competition",
        "techniques": {
            "hasFrameworkAgreement": true,
            "frameworkAgreement": {
                "maximumParticipants": 1
            }
        },
        "tenderPeriod": {
            "endDate": "2024-04-26T15:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "hasRecurrence": false,
        "amendments": [
            {
                "id": "1",
                "description": "Opportunity available at : https://sse.app.jaggaer.com/esop/guest/go/opportunity/detail?opportunityId=378"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-COH-02366879",
            "name": "SSE SERVICES PLC",
            "identifier": {
                "legalName": "SSE SERVICES PLC",
                "id": "02366879",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "43 Forbury Road",
                "locality": "READING",
                "region": "UK",
                "postalCode": "RG13JH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "John Lange",
                "email": "John.lange@sse.com",
                "url": "http://www.sse.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.sse.com",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "ELECTRICITY",
                        "description": "Electricity"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-20606",
            "name": "SSE Plc",
            "identifier": {
                "legalName": "SSE Plc"
            },
            "address": {
                "locality": "Perth",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-COH-SC117119",
            "name": "SSE SERVICES PLC",
            "identifier": {
                "legalName": "SSE SERVICES PLC",
                "id": "SC117119",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "43 Forbury Road",
                "locality": "READING",
                "region": "UK",
                "postalCode": "RG13JH",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "John Lange",
                "email": "John.lange@sse.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.sse.com"
            }
        },
        {
            "id": "GB-FTS-34332",
            "name": "SSE plc",
            "identifier": {
                "legalName": "SSE plc"
            },
            "address": {
                "streetAddress": "200 Dunkeld Road",
                "locality": "Perth",
                "region": "UK",
                "postalCode": "PH1 3AQ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "bekka.scally@sse.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.sse.com/",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "ELECTRICITY",
                        "description": "Electricity"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-11300",
            "name": "Accenture (UK) Limited",
            "identifier": {
                "legalName": "Accenture (UK) Limited"
            },
            "address": {
                "locality": "London",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-9302",
            "name": "SSE",
            "identifier": {
                "legalName": "SSE"
            },
            "address": {
                "locality": "Perth",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-34332",
        "name": "SSE plc"
    },
    "language": "en",
    "awards": [
        {
            "id": "037208-2024-1",
            "relatedLots": [
                "1"
            ],
            "title": "FW Service - Cloud Contact Management - Multi 0124",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-11300",
                    "name": "Accenture (UK) Limited"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "037208-2024-1",
            "awardID": "037208-2024-1",
            "title": "FW Service - Cloud Contact Management - Multi 0124",
            "status": "active",
            "dateSigned": "2024-11-15T00:00:00Z"
        }
    ]
}