{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-045868-2024-05-09T16:42:43+01:00",
    "date": "2024-05-09T16:42:43+01:00",
    "ocid": "ocds-h6vhtk-045868",
    "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=765223. (SC Ref:765223)",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-045868",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Supply and Maintenance of a Customer Relationship Management System",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "mainProcurementCategory": "services",
        "description": "Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account. The CRM system is a corporate system used across all Council Services located across North Ayrshire.",
        "lots": [
            {
                "id": "1",
                "description": "Customer Relationship Management (CRM) system used to record and manage workflow of all customer enquiries received via telephone, face to face and online and is required to be able to fully integrate with other systems including NEC Revenues, Benefits and Housing systems and the national My Account. The CRM system is a corporate system used across all Council Services located across North Ayrshire. This is required when the existing contract for the current CRM system Verint EM Pro comes to an end on 31/03/2025. The new contract is anticipated to be for a duration of 3 years with up to an additional 24 months extension at the sole discretion of North Ayrshire Council. Additional information: A questionnaire has been included for suppliers to completed and return by close of business 24th May 2024.",
                "status": "planned"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKM93"
                    }
                ],
                "deliveryLocation": {
                    "description": "North Ayrshire"
                },
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2024-08-20T00:00:00+01:00"
        },
        "coveredBy": [
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        ]
    },
    "parties": [
        {
            "id": "GB-FTS-73952",
            "name": "North Ayrshire Council",
            "identifier": {
                "legalName": "North Ayrshire Council"
            },
            "address": {
                "streetAddress": "Cunninghame House",
                "locality": "Irvine",
                "region": "UKM93",
                "postalCode": "KA12 8EE",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Fiona Wilson",
                "telephone": "+44 1294310000",
                "email": "fionawilson@north-ayrshire.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.north-ayrshire.gov.uk",
                "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00337",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-73952",
        "name": "North Ayrshire Council"
    },
    "links": [
        {
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            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000765223"
        }
    ],
    "language": "en"
}