{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-047c25-2024-07-22T08:12:59+01:00", "date": "2024-07-22T08:12:59+01:00", "ocid": "ocds-h6vhtk-047c25", "initiationType": "tender", "tender": { "id": "2024/S000-021011", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "Enterprise CRM Development and Maintenance", "status": "complete", "classification": { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" }, "mainProcurementCategory": "services", "description": "Sheffield Hallam University (SHU) employs a Customer Relationship Management (CRM)platform to develop, support and maintain CRM capability for approximately 1,650 professional services and academic staff members along with self-service functionality for 32,000 students. The technology enables a higher availability of resources to users and engages the University's ability to deploy new business services rapidly. 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