{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04857c-2025-07-30T09:37:55+01:00",
    "date": "2025-07-30T09:37:55+01:00",
    "ocid": "ocds-h6vhtk-04857c",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-04857c",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "Cadent Gas Customer Contact Centre Tender",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "64220000",
            "description": "Telecommunication services except telephone and data transmission services"
        },
        "mainProcurementCategory": "services",
        "description": "Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications.",
        "lots": [
            {
                "id": "1",
                "description": "Cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing \"on premise\" contact center solution. The emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs) and Independent Gas Transporters (IGTs). The service provided is regulated by Ofgem with regard to end-to-end customer service and emergency performance.",
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "After an initial term of up to 5-years there will be an option to renew for up to a further 5-years."
                },
                "submissionTerms": {
                    "variantPolicy": "allowed"
                },
                "hasOptions": true,
                "status": "cancelled",
                "options": {
                    "description": "Plus 5-years at end of initial 5-year term."
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "32412100",
                        "description": "Telecommunications network"
                    },
                    {
                        "scheme": "CPV",
                        "id": "32524000",
                        "description": "Telecommunications system"
                    },
                    {
                        "scheme": "CPV",
                        "id": "50332000",
                        "description": "Telecommunications-infrastructure maintenance services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "64226000",
                        "description": "Telematics services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "64227000",
                        "description": "Integrated telecommunications services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKG33"
                    },
                    {
                        "region": "UK"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://www.achilles.com",
        "procurementMethod": "selective",
        "procurementMethodDetails": "Negotiated procedure with prior call for competition",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2024-09-09"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "hasRecurrence": false,
        "amendments": [
            {
                "id": "1",
                "unstructuredChanges": [
                    {
                        "oldValue": {
                            "text": "Cadent Gas is seeking to engage with suppliers to buy a modern, cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing \"on premise\" contact center solution. It is critical that the solution is both stable and highly resilient, and that bidders provide comprehensive implementation, cutover and ongoing service support, including consideration of future innovation through the life of the contract. The emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs) and Independent Gas Transporters (IGTs), who each part-fund the service. The service provided is regulated by Ofgem with regard to end-to-end customer service and emergency performance. The PQQ will be run using the Achilles platform and suppliers need to be registered under the below codes in order to receive the invite. 1.5.8.2 Call Centre 2.1.14 Call Centre Services"
                        },
                        "newValue": {
                            "text": "Cadent Gas is seeking to engage with suppliers to buy a modern, cloud-based solution for its emergency customer contact center infrastructure, including the network connectivity and the associated telephony applications. Once in place, this service will replace Cadent's existing \"on premise\" contact center solution. It is critical that the solution is both stable and highly resilient, and that bidders provide comprehensive implementation, cutover and ongoing service support, including consideration of future innovation through the life of the contract. The emergency contact center is provided as a service to a number of the Gas Distribution Networks (GDNs) and Independent Gas Transporters (IGTs), who each part-fund the service. The service provided is regulated by Ofgem with regard to end-to-end customer service and emergency performance. The PQQ will be run using the Achilles platform and suppliers need to be registered under the below codes in order to receive the invite. Achilles codes: 13.4.57-Telecommunication services 14.3.54-Telecommunications/telemetry consultancy services 10.3.77-Call centre services; UVDB codes: 1.5.8.2 Call Centre 2.1.14 Call Centre Services"
                        },
                        "where": {
                            "section": "II.11.2.4"
                        }
                    }
                ],
                "description": "The PQQ will be run using the Achilles platform and suppliers need to be registered under the below codes in order to receive the invite. Achilles codes: 13.4.57-Telecommunication services 14.3.54-Telecommunications/telemetry consultancy services 10.3.77-Call centre services; UVDB codes: 1.5.8.2 Call Centre 2.1.14 Call Centre Services"
            },
            {
                "id": "2",
                "unstructuredChanges": [
                    {
                        "newValue": {
                            "text": "The PQQ will be run using the Achilles platform and suppliers need to be registered under the below codes in order to receive the invite. 1.5.8.2 Call Centre 2.1.14 Call Centre Services"
                        },
                        "where": {
                            "section": "II.2"
                        }
                    }
                ]
            }
        ]
    },
    "parties": [
        {
            "id": "GB-COH-10080864",
            "name": "CADENT GAS LIMITED",
            "identifier": {
                "legalName": "CADENT GAS LIMITED",
                "id": "10080864",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "Cadent, Pilot Way",
                "locality": "Coventry",
                "region": "UKG13",
                "postalCode": "CV79JU",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Stephen Acaster",
                "telephone": "+44 7815977858",
                "email": "procurementservices@cadentgas.com",
                "url": "http://www.achilles.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://cadentgas.com/",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "PRODUCTION_TRANSPORT_DISTRIBUTION_GAS_HEAT",
                        "description": "Production, transport and distribution of gas and heat"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-05167021",
            "name": "Southern Gas Networks plc",
            "identifier": {
                "legalName": "Southern Gas Networks plc",
                "id": "05167021",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Horley",
                "region": "UKJ2",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "customer@sgn.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.sgn.co.uk/"
            }
        },
        {
            "id": "GB-COH-SC264065",
            "name": "Scotland Gas Networks plc",
            "identifier": {
                "legalName": "Scotland Gas Networks plc",
                "id": "SC264065",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Edinburgh",
                "region": "UKM",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "customer@sgn.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.sgn.co.uk/"
            }
        },
        {
            "id": "GB-COH-05046791",
            "name": "Wales & West Utilities Limited",
            "identifier": {
                "legalName": "Wales & West Utilities Limited",
                "id": "05046791",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Coedkernew",
                "region": "UKL",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "enquiries@wwutilities.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.wwutilities.co.uk/"
            }
        },
        {
            "id": "GB-COH-05167070",
            "name": "Northern Gas Networks Limited",
            "identifier": {
                "legalName": "Northern Gas Networks Limited",
                "id": "05167070",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Leeds",
                "region": "UKE42",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "communications@northerngas.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.northerngasnetworks.co.uk/"
            }
        },
        {
            "id": "GB-COH-02006000",
            "name": "National Gas Transmission PLC",
            "identifier": {
                "legalName": "National Gas Transmission PLC",
                "id": "02006000",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Warwick",
                "region": "UKG13",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "box.operationalliaison@nationalgrid.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.nationalgas.com/"
            }
        },
        {
            "id": "GB-COH-10924298",
            "name": "Leep Gas Networks Limited",
            "identifier": {
                "legalName": "Leep Gas Networks Limited",
                "id": "10924298",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Manchester",
                "region": "UKD33",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "contactus@leeputilities.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.leeputilities.co.uk/"
            }
        },
        {
            "id": "GB-COH-04786330",
            "name": "Squire Energy Limited",
            "identifier": {
                "legalName": "Squire Energy Limited",
                "id": "04786330",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Horley",
                "region": "UKJ2",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "customerservices@stark.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.stark.co.uk/our-services/works/"
            }
        },
        {
            "id": "GB-COH-SC303150",
            "name": "Last Mile Gas Limited",
            "identifier": {
                "legalName": "Last Mile Gas Limited",
                "id": "SC303150",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Glasgow",
                "region": "UKM82",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "info@lastmile-uk.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://lastmile-uk.com/"
            }
        },
        {
            "id": "GB-COH-08743360",
            "name": "Energy Assets Pipelines Limited",
            "identifier": {
                "legalName": "Energy Assets Pipelines Limited",
                "id": "08743360",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Manchester",
                "region": "UKD33",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "utilitynetworks@energyassets.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.energyassets.co.uk/"
            }
        },
        {
            "id": "GB-COH-03822878",
            "name": "ES Pipelines Limited",
            "identifier": {
                "legalName": "ES Pipelines Limited",
                "id": "03822878",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Leatherhead",
                "region": "UKJ2",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "hello@espug.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://espug.com/"
            }
        },
        {
            "id": "GB-COH-06006362",
            "name": "Fulcrum Pipelines Limited",
            "identifier": {
                "legalName": "Fulcrum Pipelines Limited",
                "id": "06006362",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Sheffield",
                "region": "UKE32",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "enquiries@fulcrum.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.fulcrum.co.uk/"
            }
        },
        {
            "id": "GB-COH-03104203",
            "name": "GTC Pipelines Limited",
            "identifier": {
                "legalName": "GTC Pipelines Limited",
                "id": "03104203",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Bury St. Edmunds",
                "region": "UKH14",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "customer.services@gtc-uk.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.gtc-uk.co.uk/"
            }
        },
        {
            "id": "GB-COH-02828692",
            "name": "Independent Pipelines Limited",
            "identifier": {
                "legalName": "Independent Pipelines Limited",
                "id": "02828692",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Bury St. Edmunds",
                "region": "UKH14",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "IGTUNC@gemserv.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.igt-unc.co.uk/"
            }
        },
        {
            "id": "GB-COH-02528816",
            "name": "Quadrant Pipelines Limited",
            "identifier": {
                "legalName": "Quadrant Pipelines Limited",
                "id": "02528816",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Bury St. Edmunds",
                "region": "UKH14",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "contactus@independentpipelines.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://independentpipelines.co.uk"
            }
        },
        {
            "id": "GB-COH-02742721",
            "name": "Indigo Pipelines Limited",
            "identifier": {
                "legalName": "Indigo Pipelines Limited",
                "id": "02742721",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Reading",
                "region": "UKJ11",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "enquiries@indigonetworks.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.indigonetworks.co.uk/indigo-gas/"
            }
        },
        {
            "id": "GB-COH-09805332",
            "name": "Harlaxton Gas Networks",
            "identifier": {
                "legalName": "Harlaxton Gas Networks",
                "id": "09805332",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Grantham",
                "region": "UKF30",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "info@harlaxtonenergynetworks.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.harlaxtonenergynetworks.co.uk/"
            }
        },
        {
            "id": "GB-COH-10622244",
            "name": "Mua Gas Limited",
            "identifier": {
                "legalName": "Mua Gas Limited",
                "id": "10622244",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "London",
                "region": "UKI",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "contactus@muagroup.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.muagroup.co.uk/sectors/gas"
            }
        },
        {
            "id": "GB-FTS-119868",
            "name": "Cadent gas Limited",
            "identifier": {
                "legalName": "Cadent gas Limited"
            },
            "address": {
                "locality": "Coventry",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-FTS-2487",
            "name": "Cadent Gas Limited",
            "identifier": {
                "legalName": "Cadent Gas Limited"
            },
            "address": {
                "locality": "Coventry",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-COH-10080864",
        "name": "CADENT GAS LIMITED"
    },
    "language": "en",
    "awards": [
        {
            "id": "044091-2025-1",
            "relatedLots": [
                "1"
            ],
            "status": "active"
        }
    ],
    "contracts": [
        {
            "id": "044091-2025-1",
            "awardID": "044091-2025-1",
            "status": "active",
            "dateSigned": "2025-07-29T00:00:00+01:00"
        }
    ]
}