{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-049c09-2025-05-30T10:15:43+01:00",
    "date": "2025-05-30T10:15:43+01:00",
    "ocid": "ocds-h6vhtk-049c09",
    "initiationType": "tender",
    "tender": {
        "id": "2024/S 000-029913",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "The Provision of a Customer Service Training Package",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "80000000",
            "description": "Education and training services"
        },
        "mainProcurementCategory": "services",
        "description": "As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team",
        "value": {
            "amount": 1000000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "As part of GTR's Service Quality Regime (SQR) (internal auditing and mystery shopping) and customer feedback, we have recognised a requirement and opportunity for redefining Customer Service Standards to align to increasing customers' expectations and defining and delivering a best-in-class Customer Service Training Package to underpin consistent and sustainable delivery to these standards by GTR customer-facing staff (employees), excluding drivers, and others who interact with customers as part of the GTR team",
                "contractPeriod": {
                    "durationInDays": 360
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price"
                        }
                    ]
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79632000",
                        "description": "Personnel-training services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79633000",
                        "description": "Staff development services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKI"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://www.delta-esourcing.com/tenders/UK-UK-London:-Training-services./TNB69B6P8P",
        "procurementMethod": "selective",
        "procurementMethodDetails": "Negotiated procedure with prior call for competition",
        "tenderPeriod": {
            "endDate": "2024-10-18T12:00:00+01:00"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-COH-07934306",
            "name": "GOVIA THAMESLINK RAILWAY LIMITED",
            "identifier": {
                "legalName": "GOVIA THAMESLINK RAILWAY LIMITED",
                "id": "07934306",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "1st Floor Monument Place, 24 Monument Street",
                "locality": "London",
                "region": "UKI31",
                "postalCode": "EC3R8AJ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Dulcie Neal",
                "telephone": "+44 7929063232",
                "email": "dulcie.neal@gtrailway.com",
                "url": "https://www.delta-esourcing.com/tenders/UK-UK-London:-Training-services./TNB69B6P8P"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://gtrailway.com/",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "RAILWAY_SERVICES",
                        "description": "Railway services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-2932",
            "name": "The Royal Courts of Justice",
            "identifier": {
                "legalName": "The Royal Courts of Justice"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-COH-09658948",
            "name": "The Happy Consultancy Group",
            "identifier": {
                "legalName": "The Happy Consultancy Group",
                "id": "09658948",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Chelmsford",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-525",
            "name": "High Court",
            "identifier": {
                "legalName": "High Court"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-COH-07934306",
        "name": "GOVIA THAMESLINK RAILWAY LIMITED"
    },
    "language": "en",
    "awards": [
        {
            "id": "028673-2025-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-COH-09658948",
                    "name": "The Happy Consultancy Group"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "028673-2025-1",
            "awardID": "028673-2025-1",
            "status": "active",
            "value": {
                "amount": 618098.5,
                "currency": "GBP"
            },
            "dateSigned": "2025-05-27T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 7
            }
        ]
    }
}