{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04a35e-2025-05-09T16:34:18+01:00",
    "date": "2025-05-09T16:34:18+01:00",
    "ocid": "ocds-h6vhtk-04a35e",
    "initiationType": "tender",
    "tender": {
        "id": "PA 2024 1161",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "Realtime Customer Contact",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "75100000",
            "description": "Administration services"
        },
        "mainProcurementCategory": "services",
        "description": "Anglian Water Services Ltd (Anglian Water) is undertaking a Procurement Exercise to assess Bidders for the provision of Real time customer contact and associated activities to improve resilience and adapt to technological changes as set out in the specification and draft contract documentation. The scope will cover a proportion of inbound telephony channels and outbound dialler (in addition WhatsApp and Live chat) negating the need for onshore resource post 4pm weekdays and during weekends. All workstreams contained within the contract will require judgement based thinking at different levels of complexity. For further information regarding this sourcing event please refer to the Bidder RFI/RFP Guidance document that is attached to the scanmarket event.",
        "lots": [
            {
                "id": "1",
                "description": "As per the Short description in section II.1.4 and for further detail please see the Bidder RFI/RFP Guidance Doc",
                "contractPeriod": {
                    "durationInDays": 3600
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "75100000",
                        "description": "Administration services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKH"
                    },
                    {
                        "region": "UKH"
                    }
                ],
                "deliveryLocation": {
                    "description": "This contract is not restricted to being performed in the East of England"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://esourcing.scanmarket.com/Events/PublicEvents/3004/57aa08f02740e2c172f509ae0fa4807a/all",
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "Applicants will be assessed in accordance with the Utilities Contract Regulations 2016 on the basis of information provided in Applicants tender responses.",
                    "appliesTo": [
                        "supplier"
                    ]
                }
            ]
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Negotiated procedure with prior call for competition",
        "tenderPeriod": {
            "endDate": "2024-10-31T23:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-COH-2366656",
            "name": "ANGLIAN WATER SERVICES LIMITED",
            "identifier": {
                "legalName": "ANGLIAN WATER SERVICES LIMITED",
                "id": "2366656",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "Lancaster House Lancaster Way",
                "locality": "Huntingdon",
                "region": "UKH12",
                "postalCode": "PE296XU",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Rebecca Longman",
                "email": "rlongman@anglianwater.co.uk",
                "url": "https://esourcing.scanmarket.com/Events/PublicEvents/3004/57aa08f02740e2c172f509ae0fa4807a/all"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://anglianwater.co.uk",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "WATER",
                        "description": "Water"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-20376",
            "name": "Anglian Water Services",
            "identifier": {
                "legalName": "Anglian Water Services"
            },
            "address": {
                "locality": "Huntingdon",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-COH-2366656",
        "name": "ANGLIAN WATER SERVICES LIMITED"
    },
    "language": "en",
    "awards": [
        {
            "id": "020201-2025-1",
            "relatedLots": [
                "1"
            ],
            "status": "active"
        }
    ],
    "contracts": [
        {
            "id": "020201-2025-1",
            "awardID": "020201-2025-1",
            "status": "active",
            "dateSigned": "2025-04-10T00:00:00+01:00"
        }
    ]
}