{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04b5c2-2024-11-12T12:14:24Z",
    "date": "2024-11-12T12:14:24Z",
    "ocid": "ocds-h6vhtk-04b5c2",
    "description": "The contact person for this RFI is James Bennett, Digital Procurement Manager at Lancashire County Council. Contact details, * Telephone Number: 01772 539970 * Email Address: digitalprocurement@lancashire.gov.uk RFI responses should be sent to digitalprocurement@lancashire.gov.uk on, or before, the 6th December 2024.",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-04b5c2",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Residential Digital Front Door Platform",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "mainProcurementCategory": "goods",
        "description": "Lancashire County Council (LCC) are conducting an early market engagement to understand the solution capabilities of a digital front door platform for Lancashire residents and local businesses.",
        "lots": [
            {
                "id": "1",
                "description": "LCC is investigating the software availability from a single provider/solution to deliver the following strategic ambitions for its residents: * Easy, seamless experience whether engaging by phone, face to face, social media, AI chat or via a range of resident facing applications and forms. * Mobile friendly, easy access to advice, information, and support about our services at a time to suit our residents. * Opportunities to feedback about their digital journey and the design of our resident facing services. * An automated telephone payment system which allows users to make payments over the phone or online without needing to speak to an agent. * Receive a consistently effective digital service without having to tell us more than once. * Ability to capture nondigital interactions where residents have chosen to use nondigital routes. * Real time access to updates about a service request * Promotes an inclusive digital service. * Accessibility is embedded into the fabric of our solution so that residents with additional needs can engage with us digitally. * Seamless signposting to the wider local government community without having to understand the difference between county, district, or parish level services. * Ability to communicate in a non-English first language. * An effective, timely and empathic response to an enquiry or service request * Assurance that information we hold is safe and secure",
                "status": "planned"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "48445000",
                        "description": "Customer Relation Management software package"
                    },
                    {
                        "scheme": "CPV",
                        "id": "48500000",
                        "description": "Communication and multimedia software package"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKD"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2025-03-03T00:00:00Z"
        },
        "coveredBy": [
            "GPA"
        ]
    },
    "parties": [
        {
            "id": "GB-FTS-5344",
            "name": "Lancashire County Council",
            "identifier": {
                "legalName": "Lancashire County Council",
                "noIdentifierRationale": "notOnAnyRegister"
            },
            "address": {
                "streetAddress": "PO Box 100, County Hall",
                "locality": "Preston",
                "region": "UKD4",
                "postalCode": "PR1 0LD",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "James Bennett",
                "telephone": "+44 1772539970",
                "email": "digitalprocurement@lancashire.gov.uk",
                "url": "http://www.lancashire.gov.uk/isupplier"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.lancashire.gov.uk/business/tenders-and-procurement/tenders/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-5344",
        "name": "Lancashire County Council"
    },
    "language": "en"
}