{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04b72b-2024-11-18T09:54:40Z",
    "date": "2024-11-18T09:54:40Z",
    "ocid": "ocds-h6vhtk-04b72b",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-04b72b",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "ITSM Helpdesk Software (Freshservice)",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "mainProcurementCategory": "goods",
        "description": "The purchase of Freshservice Helpdesk software through the G-Cloud 13 Framework (Lot 2, Cloud Software).",
        "lots": [
            {
                "id": "1",
                "description": "The procurement is for licenses for IT Helpdesk software through the G-Cloud 13 framework.",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price"
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                },
                "hasOptions": false,
                "status": "cancelled"
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        ],
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                "deliveryAddresses": [
                    {
                        "region": "UKI5"
                    }
                ],
                "relatedLot": "1"
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        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "coveredBy": [
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        "procurementMethodRationaleClassifications": [
            {
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "id": "D_OUTSIDE_SCOPE",
                "description": "The procurement falls outside the scope of application of the directive"
            }
        ],
        "procurementMethodRationale": "NHS North East London Integrated Care Board have conducted a call-off process from the CCS G-Cloud 13 Framework (RM1557.13). The process has been undertaken in accordance with the G-Cloud 13 buyers guide to identify the most suitable provider to deliver requirements. This process identified Freshworks as most suitable provider as they were able to meet complete needs of requirement. The contract is for two years initially (at a value of PS47,736) with the option for an additional years extension."
    },
    "awards": [
        {
            "id": "037131-2024-1",
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                {
                    "id": "GB-FTS-130548",
                    "name": "Freshworks Inc"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-NHS-QMF",
            "name": "NHS North East London Integrated Care Board",
            "identifier": {
                "legalName": "NHS North East London Integrated Care Board",
                "id": "QMF",
                "scheme": "GB-NHS"
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            "address": {
                "streetAddress": "4th Floor - Unex Tower, 5 Station Street",
                "locality": "LONDON",
                "region": "UKI41",
                "postalCode": "E15 1DA",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "hub.queries@nhs.net"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://northeastlondon.icb.nhs.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "07",
                        "description": "Health"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-130548",
            "name": "Freshworks Inc",
            "identifier": {
                "legalName": "Freshworks Inc",
                "noIdentifierRationale": "notOnAnyRegister"
            },
            "address": {
                "streetAddress": "2950 S. Delaware Street, Suite 201",
                "locality": "San Mateo, California",
                "region": "US",
                "countryName": "United States"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-88590",
            "name": "NHS North East London Integrated Care Board",
            "identifier": {
                "legalName": "NHS North East London Integrated Care Board"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-NHS-QMF",
        "name": "NHS North East London Integrated Care Board"
    },
    "contracts": [
        {
            "id": "037131-2024-1",
            "awardID": "037131-2024-1",
            "status": "active",
            "value": {
                "amount": 47736,
                "currency": "GBP"
            },
            "dateSigned": "2024-11-07T00:00:00Z"
        }
    ],
    "bids": {
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            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
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            }
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    },
    "language": "en"
}