{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-04dccc-2025-05-16T14:05:14+01:00", "date": "2025-05-16T14:05:14+01:00", "ocid": "ocds-h6vhtk-04dccc", "description": "To view this notice, please click here: https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=950426472 GO Reference: GO-2025516-PRO-30598986", "initiationType": "tender", "tender": { "id": "PDT-25-11", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "Provision of Customer Research Partner", "status": "complete", "classification": { "scheme": "CPV", "id": "79342310", "description": "Customer survey services" }, "mainProcurementCategory": "services", "description": "Plus Dane Housing are procuring a customer research service split into two lots as follows: Lot 1 - Customer Research Partner, delivering customer perception surveys Lot 2 - Transaction Satisfaction Survey Platform, delivering transactional feedback Suppliers are invited to tender for either or both lots", "value": { "amount": 220000, "currency": "GBP" }, "lotDetails": { "maximumLotsAwardedPerSupplier": 2, "awardCriteriaDetails": "1 & 2" }, "lots": [ { "id": "1", "title": "Customer Research (Perception Surveys)", "description": "Service to deliver customer perception surveys in compliance with the Consumer regulations set by the Regulator of Social Housing. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months", "value": { "amount": 130000, "currency": "GBP" }, "contractPeriod": { "durationInDays": 1800 }, "hasRenewal": true, "renewal": { "description": "Contract to be re-procured upon expiry" }, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": false, "status": "cancelled", "awardCriteria": { "criteria": [ { "name": "Quality", "type": "quality", "description": "60%" }, { "name": "Cost", "type": "cost", "description": "40%" } ] } }, { "id": "2", "title": "Transaction Satisfaction Survey Platform", "description": "Service of a platform to allow for ad-hoc transactional surveys to measure customer experience. Additional information: To respond to this opportunity please click here: https://plusdane.delta-esourcing.com/respond/EK57EEYZGZ Access Code: EK57EEYZGZ Contract period is an initial period of 3 years, first year ending 31/03/2026 and optional extensions of up to a further 24 months", "value": { "amount": 90000, "currency": "GBP" }, "contractPeriod": { "durationInDays": 1800 }, "hasRenewal": true, "renewal": { "description": "Contract to be re-procured upon expiry" }, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": false, "status": "cancelled", "awardCriteria": { "criteria": [ { "name": "Quality", "type": "quality", "description": "60%" }, { "name": "Cost", "type": "cost", "description": "40%" } ] } } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "79342310", "description": "Customer survey services" }, { "scheme": "CPV", "id": "79300000", "description": "Market and economic research; polling and statistics" } ], "deliveryAddresses": [ { "region": "UKD" }, { "region": "UKD" } ], "deliveryLocation": { "description": "NORTH WEST (ENGLAND)" }, "relatedLot": "1" }, { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "79342310", "description": "Customer survey services" }, { "scheme": "CPV", "id": "79300000", "description": "Market and economic research; polling and statistics" } ], "deliveryAddresses": [ { "region": "UKD" }, { "region": "UKD" } ], "deliveryLocation": { "description": "NORTH WEST (ENGLAND)" }, "relatedLot": "2" } ], "submissionMethod": [ "electronicSubmission", "written" ], "submissionMethodDetails": "https://www.delta-esourcing.com/tenders/UK-UK-Liverpool:-Customer-survey-services./EK57EEYZGZ", "documents": [ { "id": "economic1", "documentType": "economicSelectionCriteria" }, { "id": "technical1", "documentType": "technicalSelectionCriteria" } ], "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "tenderPeriod": { "endDate": "2025-03-10T12:00:00Z" }, "submissionTerms": { "languages": [ "en" ], "bidValidityPeriod": { "durationInDays": 180 } }, "awardPeriod": { "startDate": "2025-03-10T12:00:00Z" }, "bidOpening": { "date": "2025-03-10T12:00:00Z" }, "hasRecurrence": true, "contractTerms": { "hasElectronicOrdering": true, "electronicInvoicingPolicy": "allowed", "hasElectronicPayment": true }, "recurrence": { "description": "2028 - 2030" }, "amendments": [ { "id": "2", "unstructuredChanges": [ { "oldValue": { "date": "2025-03-10T12:00:00Z" }, "newValue": { "date": "2025-03-13T09:00:00Z" }, "where": { "section": "IV.2.2", "label": "Time limit for receipt of tenders or requests to participate Date: 13/03/2025 Time: 09:00" } } ], "description": "Extension of tender deadline from Monday 10th March 2025 to 9am Thursday 13th March 2025 To view this notice, please click here: https://plusdane.delta-esourcing.com/delta/viewNotice.html?noticeId=930803485 GO Reference: GO-202534-PRO-29642365" } ] }, "parties": [ { "id": "GB-FTS-29311", "name": "Plus Dane Housing Limited", "identifier": { "legalName": "Plus Dane Housing Limited" }, "address": { "streetAddress": "Atlantic Pavilion, Salthouse Quay, Royal Albert Dock", "locality": "Liverpool", "region": "UKD", "postalCode": "L3 4AE", "countryName": "United Kingdom" }, "contactPoint": { "name": "Daniel Walls", "telephone": "+44 7393142744", "email": "daniel.walls@plusdane.co.uk", "url": "https://www.delta-esourcing.com/tenders/UK-UK-Liverpool:-Customer-survey-services./EK57EEYZGZ" }, "roles": [ "buyer" ], "details": { "url": "https://www.plusdane.co.uk/", "classifications": [ { "scheme": "TED_CA_TYPE", "id": "BODY_PUBLIC", "description": "Body governed by public law" }, { "scheme": "COFOG", "id": "06", "description": "Housing and community amenities" } ] } }, { "id": "GB-FTS-12616", "name": "High Court England and Wales", "identifier": { "legalName": "High Court England and Wales" }, "address": { "locality": "London", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] }, { "id": "GB-FTS-148207", "name": "Acuity Research & Practice Ltd", "identifier": { "legalName": "Acuity Research & Practice Ltd", "id": "03503391" }, "address": { "streetAddress": "35 Mount Pleasant, Bishops Tawton, Barnstaple", "locality": "Devon", "region": "UKD", "postalCode": "EX32 0AQ", "countryName": "United Kingdom" }, "roles": [ "supplier" ], "details": { "scale": "sme" } } ], "buyer": { "id": "GB-FTS-29311", "name": "Plus Dane Housing Limited" }, "language": "en", "awards": [ { "id": "022247-2025-1", "relatedLots": [ "1" ], "title": "Customer Research (Perception Surveys)", "status": "active", "suppliers": [ { "id": "GB-FTS-148207", "name": "Acuity Research & Practice Ltd" } ] }, { "id": "022247-2025-2", "relatedLots": [ "2" ], "title": "Transactional Satisfaction Survey Platform", "status": "unsuccessful", "statusDetails": "unsuccessful" } ], "contracts": [ { "id": "022247-2025-1", "awardID": "022247-2025-1", "title": "Customer Research (Perception Surveys)", "status": "active", "value": { "amount": 130000, "currency": "GBP" }, "dateSigned": "2025-05-12T00:00:00+01:00" } ], "bids": { "statistics": [ { "id": "1", "measure": "bids", "relatedLot": "1", "value": 5 } ] } }