{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04def9-2025-02-14T08:54:55Z",
    "date": "2025-02-14T08:54:55Z",
    "ocid": "ocds-h6vhtk-04def9",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-04def9",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "SAP Vendor Premium Engagement with SLA for Service and Support",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "mainProcurementCategory": "services",
        "description": "Over the next two years WWU will be carrying out significant upgrades and migrations of its SAP Estate. During this period response times to incidents are key to achieving the schedule. Currently WWU has SAP Product Support for Large Enterprises (PSLE). WWU wishes to temporarily improve incident response time by including an SLA to the PSLE with SAP for the two years of the programme.",
        "lots": [
            {
                "id": "1",
                "description": "SLA uplift for 2 years including: * An SLA integrated into the existing WWU PSLE Support leveraging SAP's proprietary tools and internal processes. * SLA uplift services directly tailored to WWU system-specific needs. * A single point of ownership for performance-related commitments. * Technical experience: SAP intimate understanding of the technology involved and the world wide exposure and knowledge base available will provide a unique capability to provide resolutions to issue encountered elsewhere across the global user base. * An independent perspective from the main system integrator for investigating practices and following up on resolution delivery",
                "hasOptions": true,
                "options": {
                    "description": "SAP offer additional annual SLA services."
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKK"
                    },
                    {
                        "region": "UKL"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "procurementMethodRationaleClassifications": [
            {
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "id": "D_OUTSIDE_SCOPE",
                "description": "The procurement falls outside the scope of application of the directive"
            }
        ],
        "procurementMethodRationale": "WWU believe the services can only be supplied only by SAP (UK) Ltd. Hence WWU is relying on The Utilities Contracts Regulations 2016, Regulation 50 (1)(c)(ii). WWU believes that no service exists that can meet the following requirements: * Vendor-Exclusive Integration: SLA uplift services are directly integrated into SAP's PSLE framework, leveraging SAP's proprietary tools and internal processes."
    },
    "awards": [
        {
            "id": "005048-2025-1",
            "relatedLots": [
                "1"
            ],
            "status": "active"
        }
    ],
    "parties": [
        {
            "id": "GB-COH-05046791",
            "name": "Wales And West Utilities",
            "identifier": {
                "legalName": "Wales And West Utilities",
                "id": "05046791",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "Wales & West House, Spooner Close, Coedkernew",
                "locality": "NEWPORT",
                "region": "UKL21",
                "postalCode": "NP108FZ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Wayne Phillips",
                "email": "Wayne.Phillips@wwutilities.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.wwutilities.co.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "PRODUCTION_TRANSPORT_DISTRIBUTION_GAS_HEAT",
                        "description": "Production, transport and distribution of gas and heat"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-24006",
            "name": "Wales & West Utilities",
            "identifier": {
                "legalName": "Wales & West Utilities"
            },
            "address": {
                "locality": "Newport",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-COH-05046791",
        "name": "Wales And West Utilities"
    },
    "contracts": [
        {
            "id": "005048-2025-1",
            "awardID": "005048-2025-1",
            "status": "active",
            "dateSigned": "2025-02-12T00:00:00Z"
        }
    ],
    "language": "en"
}