{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-04e286-2025-12-19T14:35:28Z",
    "date": "2025-12-19T14:35:28Z",
    "ocid": "ocds-h6vhtk-04e286",
    "initiationType": "tender",
    "tender": {
        "id": "SC230157",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Contact Centre Services",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79512000",
            "description": "Call centre"
        },
        "mainProcurementCategory": "services",
        "description": "Kent County Council have appointed Capita Business Services Ltd as the provider for SC230157 - Contact Centre Services on a four year contract, commencing on 1st April 2026, with an optional 3 year extension available. Capita will deliver a high quality, value for money and efficient contact centre service to the residents of Kent. These services will include: * 24 hours, 7 days a week service provision (essential provision only Out of Hours) * key telephony services for KCC's customer contacts * Emergency calls * Harnessing technology to enable customers to self-serve or reach their outcome in the quickest possible way",
        "lots": [
            {
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                "contractPeriod": {
                    "startDate": "2026-04-01T00:00:00+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Initial term of the contract will be for 4 years with the potential to extend for up to 3 years."
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": true,
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "price"
                        }
                    ]
                },
                "options": {
                    "description": "There are extensions available of up to 3 years"
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKJ4"
                    },
                    {
                        "region": "UKJ4"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.kentbusinessportal.org.uk",
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive procedure with negotiation",
        "secondStage": {
            "noNegotiationNecessary": true
        },
        "tenderPeriod": {
            "endDate": "2025-03-19T12:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-FTS-1163",
            "name": "Kent County Council",
            "identifier": {
                "legalName": "Kent County Council",
                "noIdentifierRationale": "notOnAnyRegister"
            },
            "address": {
                "streetAddress": "County Hall",
                "locality": "Maidstone",
                "region": "UKJ4",
                "postalCode": "ME14 1XQ",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Kelly Roberts",
                "telephone": "+44 3000416617",
                "email": "Kelly.Roberts@kent.gov.uk",
                "url": "http://www.kentbusinessportal.org.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.kent.gov.uk/",
                "buyerProfile": "http://www.kentbusinessportal.org.uk",
                "classifications": [
                    {
                        "id": "REGIONAL_AUTHORITY",
                        "scheme": "TED_CA_TYPE",
                        "description": "Regional or local authority"
                    },
                    {
                        "id": "01",
                        "scheme": "COFOG",
                        "description": "General public services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-10635",
            "name": "Kent County Council",
            "identifier": {
                "legalName": "Kent County Council"
            },
            "address": {
                "streetAddress": "County Hall, Sessions House",
                "locality": "Maidstone",
                "postalCode": "ME14 1XQ",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-COH-02299747",
            "name": "Capita Business Services Ltd",
            "identifier": {
                "legalName": "Capita Business Services Ltd",
                "id": "02299747",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "First Floor, 2 Kingdom Street, Paddington",
                "locality": "London",
                "region": "UKI",
                "postalCode": "W2 6BD",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-1195",
            "name": "Kent County Council",
            "identifier": {
                "legalName": "Kent County Council"
            },
            "address": {
                "locality": "Maidstone",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-1163",
        "name": "Kent County Council"
    },
    "language": "en",
    "awards": [
        {
            "id": "084974-2025-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-COH-02299747",
                    "name": "Capita Business Services Ltd"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "084974-2025-1",
            "awardID": "084974-2025-1",
            "status": "active",
            "value": {
                "amount": 9142634,
                "currency": "GBP"
            },
            "dateSigned": "2025-12-17T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 2
            }
        ]
    }
}