{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-04eda3-2025-12-29T10:53:12Z", "date": "2025-12-29T10:53:12Z", "ocid": "ocds-h6vhtk-04eda3", "initiationType": "tender", "parties": [ { "id": "GB-PPON-PWXH-3837-PDTD", "name": "Bristol City Council", "identifier": { "scheme": "GB-PPON", "id": "PWXH-3837-PDTD" }, "address": { "streetAddress": "City Hall, College Green", "locality": "Bristol", "postalCode": "BS1 5TR", "country": "GB", "countryName": "United Kingdom", "region": "UKK11" }, "contactPoint": { "name": "User Ella Clarke", "email": "procurement.support@bristol.gov.uk", "telephone": "+44 0" }, "roles": [ "buyer" ], "details": { "url": "http://www.bristol.gov.uk", "classifications": [ { "id": "publicAuthoritySubCentralGovernment", "scheme": "UK_CA_TYPE", "description": "Public authority - sub-central government" } ] } }, { "id": "GB-PPON-PLVH-3287-JWJV", "name": "Bath & North East Somerset Council", "identifier": { "scheme": "GB-PPON", "id": "PLVH-3287-JWJV" }, "address": { "streetAddress": "The Guildhall", "locality": "Bath", "postalCode": "BA1 5AW", "country": "GB", "countryName": "United Kingdom", "region": "UKK12" }, "contactPoint": { "email": "procurement@bathnes.gov.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "id": "publicAuthoritySubCentralGovernment", "scheme": "UK_CA_TYPE", "description": "Public authority - sub-central government" } ] } }, { "id": "GB-COH-7629702", "name": "24-7 Locks Secure Horizon Ltd", "identifier": { "scheme": "GB-COH", "id": "7629702" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PJDC-6841-XNWV" } ], "address": { "streetAddress": "3 Bath Walk, Off Edward Rd", "locality": "Birmingham", "postalCode": "B12 9RH", "country": "GB", "countryName": "United Kingdom", "region": "UKG31" }, "roles": [ "tenderer" ], "details": { "url": "http://www.24-7locks.co.uk", "scale": "sme", "vcse": false } }, { "id": "GB-COH-10844920", "name": "BLOSSOMS TRADING LIMITED T/A CLARITY HOMECARE", "identifier": { "scheme": "GB-COH", "id": "10844920" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PVXJ-7315-VPJG" } ], "address": { "streetAddress": "First Floor, (Unit 5), Gateway House Highpoint Business Village", "locality": "Ashford", "postalCode": "TN24 8DH", "country": "GB", "countryName": "United Kingdom", "region": "UKJ45" }, "roles": [ "tenderer" ], "details": { "url": "https://clarityhomecare.co.uk/ashford", "scale": "sme", "vcse": false } }, { "id": "GB-COH-14721205", "name": "4Q HEALTHCARE LTD", "identifier": { "scheme": "GB-COH", "id": "14721205" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PDLY-3641-DTHM" } ], "address": { "streetAddress": "26 Yarm Road", "locality": "Stockton-On-Tees", "postalCode": "TS18 3NA", "country": "GB", "countryName": "United Kingdom", "region": "UKC11" }, "roles": [ "tenderer" ], "details": { "url": "https://www.4qhealthcare.com/", "scale": "sme", "vcse": false } }, { "id": "GB-COH-15105219", "name": "CREATIVE SUPPORT LIVING CIC", "identifier": { "scheme": "GB-COH", "id": "15105219" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PQYD-9513-XHZL" } ], "address": { "streetAddress": "37 Thornmarsh Close", "locality": "Bristol", "postalCode": "BS34 8AT", "country": "GB", "countryName": "United Kingdom", "region": "UKK12" }, "roles": [ "tenderer" ], "details": { "scale": "sme", "vcse": false } }, { "id": "GB-COH-14580283", "name": "EVRICARE SOLUTIONS LTD", "identifier": { "scheme": "GB-COH", "id": "14580283" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PTTZ-3342-WXNP" } ], "address": { "streetAddress": "1 Cobden Court, Wimpole Close, Bromley", "locality": "London", "postalCode": "BR2 9JF", "country": "GB", "countryName": "United Kingdom", "region": "UKI61" }, "roles": [ "tenderer" ], "details": { "url": "https://evricaresolutions.co.uk", "scale": "sme", "vcse": false } }, { "id": "GB-MPR-25479R", "name": "WE Care & Repair Limited", "identifier": { "scheme": "GB-MPR", "id": "25479R" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PDQW-2947-VHTY" } ], "address": { "streetAddress": "5 Hide Market, Waterloo West Street, St. Philips", "locality": "Bristol", "postalCode": "BS2 0PL", "country": "GB", "countryName": "United Kingdom", "region": "UKK11" }, "contactPoint": { "email": "info@wecr.org.uk" }, "roles": [ "supplier" ], "details": { "url": "http://wecr.org.uk", "scale": "sme", "vcse": true, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } } ], "buyer": { "id": "GB-PPON-PWXH-3837-PDTD", "name": "Bristol City Council" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "A soft market test will be run to review requirements and ensure they're realistic for our budget. For the market test, we will issue an Early Engagement Notice complete with a questionnaire for suppliers alongside an outline of our requirements to provide the suppliers with context as to what we're asking for and why. We will also be utilising an outside organisation called Foundations to assist us with circulating the notice link and documents to help increase interest levels.", "dueDate": "2025-03-28T23:59:59Z", "status": "scheduled" } ], "documents": [ { "id": "009572-2025", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/009572-2025", "datePublished": "2025-03-17T09:32:28Z", "format": "text/html" }, { "id": "010305-2025", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/010305-2025", "datePublished": "2025-03-20T09:39:58Z", "format": "text/html" } ] }, "tender": { "id": "DN772241", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Home Improvement Agency", "description": "Bristol City Council (BCC) and Bath and North East Somerset (B&NES) council (the Customer) are commissioning this Home Improvement Agency (HIA) service. The overall aim of the HIA service is to enable mainly older adults and disabled people throughout Bristol and B&NES to continue to live as independently as possible, for as long as possible, in their own homes. There are four key elements to this service: * Outcome focused aids, housing maintenance and adaptation services to enable people to live independently at home * Hospital Discharge services to enable people to be discharged from hospital * Information, advice and signposting services * Hoarding support services (Bristol only)", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "50000000", "description": "Repair and maintenance services" }, { "scheme": "CPV", "id": "85100000", "description": "Health services" }, { "scheme": "CPV", "id": "98513310", "description": "Home-help services" } ], "relatedLot": "1", "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ] } ], "value": { "amountGross": 6910809, "amount": 5759007, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "lots": [ { "id": "1", "contractPeriod": { "startDate": "2025-10-01T00:00:00+01:00", "endDate": "2028-09-30T23:59:59+01:00", "maxExtentDate": "2030-09-30T23:59:59+01:00" }, "hasRenewal": true, "status": "complete", "value": { "amountGross": 6910809, "amount": 5759007, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "price", "name": "Price", "description": "Price weighting is 25%", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "description": "Quality weighting is 58% Social Value weighting is 17%", "numbers": [ { "number": 75, "weight": "percentageExact" } ] }, { "type": "price", "name": "Price", "description": "Price weighting is 25%", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "description": "Quality weighting is 58% Social Value weighting is 17%", "numbers": [ { "number": 75, "weight": "percentageExact" } ] }, { "type": "price", "name": "Price", "description": "Price weighting is 25%", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "description": "Quality weighting is 58% Social Value weighting is 17%", "numbers": [ { "number": 75, "weight": "percentageExact" } ] }, { "type": "price", "name": "Price", "description": "Price weighting is 25%", "numbers": [ { "number": 25, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "description": "Quality weighting is 58% Social Value weighting is 17%", "numbers": [ { "number": 75, "weight": "percentageExact" } ] } ] }, "suitability": { "sme": true }, "renewal": { "description": "Extensions are optional and will be let on a 1+1 basis. The estimated total value of this contract (inclusive of any options to extend) is PS5,759,007.00 (initial term = PS3,265,486; optional extensions = PS2,493,521)" } } ], "status": "complete", "amendments": [ { "id": "010305-2025", "description": "Additional CPV codes added." }, { "id": "036901-2025", "description": "amended dates" }, { "id": "041396-2025", "description": "The estimated contract value was updated to include the optional extensions." } ], "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "submissionMethodDetails": "https://procontract.due-north.com/Advert?advertId=10fef024-1150-f011-813a-005056b64545", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "tenderPeriod": { "endDate": "2025-08-04T12:00:00+01:00" }, "awardPeriod": { "endDate": "2025-08-22T23:59:59+01:00" }, "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" }, { "id": "036896-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/036896-2025", "datePublished": "2025-07-02T15:49:07+01:00", "format": "text/html" }, { "id": "036901-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/036901-2025", "datePublished": "2025-07-02T15:57:34+01:00", "format": "text/html" }, { "id": "036929-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/036929-2025", "datePublished": "2025-07-02T16:29:05+01:00", "format": "text/html" }, { "id": "041396-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/041396-2025", "datePublished": "2025-07-18T15:46:16+01:00", "format": "text/html" } ] }, "language": "en", "bids": { "details": [ { "id": "1", "status": "valid", "tenderers": [ { "id": "GB-MPR-25479R", "name": "WE Care & Repair Limited" } ], "relatedLots": [ "1" ] }, { "id": "2", "status": "valid", "tenderers": [ { "id": "GB-COH-7629702", "name": "24-7 Locks Secure Horizon Ltd" } ], "relatedLots": [ "1" ] }, { "id": "3", "status": "valid", "tenderers": [ { "id": "GB-COH-10844920", "name": "BLOSSOMS TRADING LIMITED T/A CLARITY HOMECARE" } ], "relatedLots": [ "1" ] }, { "id": "4", "status": "valid", "tenderers": [ { "id": "GB-COH-14721205", "name": "4Q HEALTHCARE LTD" } ], "relatedLots": [ "1" ] }, { "id": "5", "status": "valid", "tenderers": [ { "id": "GB-COH-15105219", "name": "CREATIVE SUPPORT LIVING CIC" } ], "relatedLots": [ "1" ] }, { "id": "6", "status": "valid", "tenderers": [ { "id": "GB-COH-14580283", "name": "EVRICARE SOLUTIONS LTD" } ], "relatedLots": [ "1" ] } ], "statistics": [ { "id": "1", "measure": "bids", "value": 6, "relatedLot": "1" }, { "id": "2", "measure": "finalStageBids", "value": 6, "relatedLot": "1" }, { "id": "3", "measure": "smeFinalStageBids", "value": 6, "relatedLot": "1" }, { "id": "4", "measure": "vcseFinalStageBids", "value": 1, "relatedLot": "1" } ] }, "awards": [ { "id": "1", "title": "DN772241 - Home Improvement Agency", "status": "active", "date": "2025-10-02T00:00:00+01:00", "value": { "amountGross": 5531316, "amount": 4609430, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-MPR-25479R", "name": "WE Care & Repair Limited" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "50000000", "description": "Repair and maintenance services" }, { "scheme": "CPV", "id": "85100000", "description": "Health services" }, { "scheme": "CPV", "id": "98513310", "description": "Home-help services" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "standstillPeriod": { "endDate": "2025-10-13T23:59:59+01:00" }, "contractPeriod": { "startDate": "2025-11-01T00:00:00Z", "endDate": "2028-11-30T23:59:59Z", "maxExtentDate": "2030-11-30T23:59:59Z" }, "hasRenewal": true, "renewal": { "description": "Extensions are optional and will be let on a 1+1 basis" }, "relatedLots": [ "1" ], "documents": [ { "id": "061547-2025", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/061547-2025", "datePublished": "2025-10-02T09:47:54+01:00", "format": "text/html" } ], "assessmentSummariesDateSent": "2025-10-02T00:00:00+01:00", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2025-10-31T23:59:59Z", "status": "scheduled" } ] } ], "contracts": [ { "id": "1", "awardID": "1", "title": "Home Improvement Agency", "status": "active", "period": { "startDate": "2025-12-05T00:00:00Z", "endDate": "2028-11-30T23:59:59Z", "maxExtentDate": "2030-11-30T23:59:59Z" }, "hasRenewal": true, "renewal": { "description": "Extensions to be let on a 1+1 basis, from 2028 - 2030" }, "value": { "amountGross": 5531316, "amount": 4609430, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2025-12-05T00:00:00Z", "documents": [ { "id": "A-9633", "documentType": "contractSigned", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-9633", "format": "application/pdf" }, { "id": "086236-2025", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/086236-2025", "datePublished": "2025-12-29T10:53:12Z", "format": "text/html" } ], "agreedMetrics": [ { "id": "1", "title": "Number of Information and Advice responses resolved", "description": "Defined as a completed resolution to a query for Information and Advice from the initial point of contact through to full successful recorded resolution. Does not include web hits.", "observations": [ { "id": "frequency", "period": { "durationInMonths": 1 } } ] }, { "id": "2", "title": "Number of Hoarding Support Service Information and Advice responses resolved", "description": "Defined as a completed resolution to a query related to the Hoarding Support service from the initial point of contact through to full successful recorded resolution. Does not include web hits.", "observations": [ { "id": "frequency", "period": { "durationInMonths": 1 } } ] }, { "id": "3", "title": "Number of Handyperson Enquiries resolved", "description": "Defined as a completed resolution to a query related to a Handyperson job from the initial point of contact through to full successful recorded resolution. Does not include web hits.", "observations": [ { "id": "frequency", "period": { "durationInMonths": 1 } } ] }, { "id": "4", "title": "Number of Independent Living Handyperson Jobs completed", "description": "Defined as providing a completed handyperson independent living job to a service user. This may include but is not limited to installing grab rails, supplying and fitting a keysafes, minor household repairs, hanging doors and repairing window handles, gutter clearing, assembling flat-pack furniture.", "observations": [ { "id": "frequency", "period": { "durationInMonths": 1 } } ] }, { "id": "5", "title": "Number of Integrated Casework and technical support cases completed", "description": "Defined as completed casework job in relation to the following: 1. LA grant funded work including Disabled Facilities Grants (DFG) 2. Lendology CIC loan funded work 3. Fully client funded work", "observations": [ { "id": "frequency", "period": { "durationInMonths": 1 } } ] }, { "id": "6", "title": "Number of Project Managed Home Improvement Cases completed", "description": "Defined as completed casework job in relation to the following, but not limited to: Lendology Home Loan drawdown, essential repairs or improvement grants and DAA cases. Agency fees can be charged on Lendology Loans.", "observations": [ { "id": "frequency", "period": { "durationInMonths": 1 } } ] }, { "id": "7", "title": "Number of Home from Hospital Discharge related Handyperson Jobs completed", "description": "Defined as providing a completed Home from Hospital Handyperson job to a service user. Such as, but not limited to installation of grab rails, mop-stick handrails to stairs, key safes installation, external kee clamp rails, furniture moves, installing OT supplied equipment, installing furniture raisers, removing trip hazards. It is not expected that the provider will charge clients for Hospital related Handyperson", "observations": [ { "id": "frequency", "period": { "durationInMonths": 1 } } ] }, { "id": "8", "title": "Number of Home from Hospital Cases completed", "description": "Defined as providing a completed Home from Hospital Casework job to a service user, to support safe discharge from hospital. This will predominantly include the deep cleaning of homes, decluttering of homes, and clearance cases, and in some cases the eradication of pests, to ensure people can retrun home from hospital into a safe and hygienic environment that will support recovery.", "observations": [ { "id": "frequency", "period": { "durationInMonths": 1 } } ] }, { "id": "9", "title": "Number of Hoarding Support Cases completed", "description": "Defined as providing a completed Hoarding Support service for a service user. Providing person centred 1-2-1 support for motivated homeowners and private tenants who need practical and emotional support for help with hoarding, empowering people to clear their possessions. This will include visiting clients in their homes to deliver practical and therapeutic support, suggesting methods for organising and disposing of possessions where agreed, with some decluttering support.", "observations": [ { "id": "frequency", "period": { "durationInMonths": 1 } } ] } ] } ] }