{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-04edf9-2026-04-22T11:09:09+01:00", "date": "2026-04-22T11:09:09+01:00", "ocid": "ocds-h6vhtk-04edf9", "initiationType": "tender", "parties": [ { "id": "GB-PPON-PDYH-3246-XWTR", "name": "Norfolk County Council", "identifier": { "scheme": "GB-PPON", "id": "PDYH-3246-XWTR" }, "address": { "streetAddress": "County Hall, Martineau Lane", "locality": "Norwich", "postalCode": "NR1 2DH", "country": "GB", "countryName": "United Kingdom", "region": "UKH15" }, "contactPoint": { "email": "sourcingteam@norfolk.gov.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "id": "publicAuthoritySubCentralGovernment", "scheme": "UK_CA_TYPE", "description": "Public authority - sub-central government" } ] } }, { "id": "GB-COH-02343760", "name": "Access UK Limited", "identifier": { "scheme": "GB-COH", "id": "02343760" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PBNW-7697-HCPQ" } ], "address": { "streetAddress": "Armstrong Building Oakwood Drive", "locality": "Loughborough", "postalCode": "LE11 3QF", "country": "GB", "countryName": "United Kingdom", "region": "UKF22" }, "contactPoint": { "email": "servelec.lg.bids@theaccessgroup.com" }, "roles": [ "supplier" ], "details": { "url": "http://www.theaccessgroup.com", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } } ], "buyer": { "id": "GB-PPON-PDYH-3246-XWTR", "name": "Norfolk County Council" }, "tender": { "id": "NCCT", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Education Systems Portfolio", "description": "Norfolk County Council is awarding a contract to purchase a software system that covers the end-to-end processes in its Children's Services Department. This contract also includes support and maintenance for the system and professional services for implementation and ongoing requirements. On 19 November 2025, the Minister of State for Local Government and Homelessness made a written statement [UIN HCWS1071] saying that three proposals for unitary local government in Norfolk had been received. The Minister announced a consultation exercise, which ended on 11 January 2026. The Minister stated that \"once the consultations have concluded, the Government will assess the proposals against the criteria in the invitation and decide, subject to parliamentary approval, which, if any, proposals are to be implemented, with or without modification\". A \"minded to\" decision has been made for 3 unitary councils in Norfolk. On 4 December 2025, the Secretary of State for Local Government made a written statement [UIN HCWS1128] stating that the government intends to establish a Mayoral Strategic Authority for Norfolk and Suffolk as soon as possible, and that it is minded to hold inaugural mayoral elections in May 2028. Should these processes lead to unitary local government in Norfolk and/or to the establishment of a Mayoral Strategic Authority covering Norfolk (i) the contract may be transferred, assigned or novated to any successor authority(ies) to the council, or to any joint body incorporating or formed by any such successor and/or to any Mayoral Strategic Authority; and/or (ii) the council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries. In the event of a change from two-tier to unitary local government in Norfolk and/or the establishment of a Mayoral Strategic Authority covering Norfolk it may be necessary to modify this contract to the extent necessary to permit its continued satisfactory performance.", "status": "complete", "items": [ { "id": "LOT-0001", "additionalClassifications": [ { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UKH15", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH16", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH17", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH15", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH16", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH17", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "LOT-0001" } ], "value": { "amountGross": 4800000, "amount": 4000000, "currency": "GBP" }, "procurementMethod": "open", "procurementMethodDetails": "Competitive flexible procedure", "procedure": { "features": "The Council will be using the Competitive Flexible Procedure as defined in the Procurement Act 2023. The process will be as follows: - 1. Bidders will complete the Invitation to Initial Tender (including draft pricing) and submit in accordance with the timelines at section 5 of this Invitation to Initial Tender. 2. If there are 4 bidders or less who pass Form B(Grounds for Exclusion) , C (Compliance with minimum standards) and D ( Willingness and ability to comply with contractual requirements) of the Invitation to Initial Tender then those bidders will be invited to participate in dialogue and submit a final tender. 3. If there are more than 4 bidders who pass Form B, C and D, then the Council will evaluate the responses to Form F (not including pricing) and will take through the top 4 scored bids. The Initial Tenders will be scored in accordance with the process set out in this Invitation to Initial Tender. 4. During dialogue, bidders will be able to refine their bid (including pricing) and the Council reserves the right to amend the specification, scenarios for demo, pricing spreadsheet and terms and conditions before requesting Final Tenders. 5. At the close of dialogue, bidders will be issued with the Invitation to Final Tender (including the final specification, scenarios for demo, pricing spreadsheet ( and define sub-weightings) and terms and conditions). 6. As part of the evaluation of the final tender, bidders will be required to demonstrate their system in accordance with the scenarios issued with the Invitation to Final Tender. 7. Bidders should note that the Council may request a further version of the pricing list and/or raise clarifications on bidders quality responses before dialogue. This procurement has not been divided into lots as If more than one system is purchased this will mean multiple integrations, multiple support and maintenance contracts and thus costly to the Council to manage. It also increases the risk that the Council will not have the correct and whole overview of the child." }, "mainProcurementCategory": "services", "aboveThreshold": true, "submissionMethodDetails": "https://in-tendhost.co.uk/norfolkcc/aspx/Tenders/Current. This procurement will be managed electronically via the Council's e-procurement system. To participate in this procurement, applicants must first be registered on the system at https://in-tendhost.co.uk/norfolkcc. Full instructions for registration and use of the system can be found at https://in-tendhost.co.uk/norfolkcc/aspx/BuyerProfiles. Once registered you will be able to see the procurement project under the 'tenders' section and 'express an interest' to view the documentation. If you encounter any difficulties whilst using the system you can contact the In-tend support team by phoning +44 8442728810 or e-mailing support@in-tend.co.uk.", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "tenderPeriod": { "endDate": "2025-04-28T15:00:00+01:00" }, "enquiryPeriod": { "endDate": "2025-04-14T15:00:00+01:00" }, "awardPeriod": { "endDate": "2025-11-10T23:59:59Z" }, "lots": [ { "id": "LOT-0001", "status": "complete", "value": { "amountGross": 4800000, "amount": 4000000, "currency": "GBP" }, "awardCriteria": { "weightingDescription": "Quality is 70% and price is 30%. The quality criteria are 1. Security ( pass/fail) 2. Non functional requirements ( pass/fail) 3. Product (3%) 4. Implementation (4%) 5. Training (1%) 6. Common Functionality (5%) 7. Case management ( 4%) 8.System integration and import/export and extraction of data (4%) 9. Creating and managing cohorts (2%) 10.Early years, childhood and family service (3%) 11.Place planning, Admissions, Transfers, Free school meals and fair access, Home to school transport (3%) 12. SEND planning and provision (5%) 13. Education inclusion (3%) 14. Post 16 (1%) 15. Education funding (2%). 16. Reporting - technical architecture ( 2%) 17. Reporting and analytics (2%) 18. Support (2%) 19. Portals (5%) 20. Configuration (3%) 21 Social Value (1%).", "criteria": [ { "type": "price", "name": "Simple description", "description": "Quality is 70% and price is 30%. The quality criteria are 1. Security ( pass/fail) 2. Non functional requirements ( pass/fail) 3. Product (3%) 4. Implementation (4%) 5. Training (1%) 6. Common Functionality (5%) 7. Case management ( 4%) 8.System integration and import/export and extraction of data (4%) 9. Creating and managing cohorts (2%) 10.Early years, childhood and family service (3%) 11.Place planning, Admissions, Transfers, Free school meals and fair access, Home to school transport (3%) 12. SEND planning and provision (5%) 13. Education inclusion (3%) 14. Post 16 (1%) 15. Education funding (2%). 16. Reporting - technical architecture ( 2%) 17. Reporting and analytics (2%) 18. Support (2%) 19. Portals (5%) 20. Configuration (3%) 21 Social Value (1%)." }, { "type": "cost", "name": "Simple description", "description": "Quality is 70% and price is 30%. Price will be for implementation, support and maintenance and integrations. Evaluation will be for the first 7 years of the contract. Price maybe sub-weighted following dialogue if it is not possible to fix cost. The quality criteria are 1. Security ( pass/fail) 2. Non functional requirements ( pass/fail) 3. Product (3%) 4. Implementation (4%) 5. Training (1%) 6. Common Functionality (5%) 7. Case management ( 4%) 8.System integration and import/export and extraction of data (4%) 9. Creating and managing cohorts (2%) 10.Early years, childhood and family service (3%) 11.Place planning, Admissions, Transfers, Free school meals and fair access, Home to school transport (3%) 12. SEND planning and provision (5%) 13. Education inclusion (3%) 14. Post 16 (1%) 15. Education funding (2%). 16. Reporting - technical architecture ( 2%) 17. Reporting and analytics (2%) 18. Support (2%) 19. Portals (5%) 20. Configuration (3%) 21 Social Value (1%)." } ] }, "contractPeriod": { "startDate": "2025-11-20T00:00:00Z", "endDate": "2033-08-01T23:59:59+01:00", "maxExtentDate": "2043-07-31T23:59:59Z" }, "suitability": { "sme": true }, "hasRenewal": true, "renewal": { "description": "This contract is for an initial term of 7 years plus an additional 5 years plus a further 5 years at the Council's discretion. The start date is the go live date of the system and support and maintenance. The estimate value in this notice is for the full 17 years of the contract not including VAT or indexation." }, "hasOptions": true, "options": { "description": "The council will have the right to purchase (1) additional licenses if usage or numbers of users increase (2) additional support hours and professional services if required to maximise the return on investment for the Council and to maintain or improve the wholistic view of the child and support efficient access to services (3) additional modules and additional functionality to maximise the return on investment for the Council and to maintain or improve the wholistic view of the child and support efficient access to services (5)Training to ensure maximum and efficient use of the system." } } ], "documents": [ { "id": "future", "documentType": "biddingDocuments", "accessDetails": "Clarification documents will be issued via https://in-tendhost.co.uk/norfolkc" }, { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" }, { "id": "009707-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/009707-2025", "datePublished": "2025-03-17T15:03:16Z", "format": "text/html" }, { "id": "A-210", "documentType": "biddingDocuments", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-210", "format": "application/pdf" }, { "id": "A-211", "documentType": "biddingDocuments", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-211", "format": "application/pdf" }, { "id": "A-212", "documentType": "biddingDocuments", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-212", "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet" }, { "id": "A-213", "documentType": "biddingDocuments", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-213", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "A-214", "documentType": "biddingDocuments", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-214", "format": "application/vnd.openxmlformats-officedocument.presentationml.presentation" }, { "id": "A-215", "documentType": "biddingDocuments", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-215", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "A-216", "documentType": "biddingDocuments", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-216", "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet" }, { "id": "A-217", "documentType": "biddingDocuments", "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-217", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "009754-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/009754-2025", "datePublished": "2025-03-17T16:58:53Z", "format": "text/html" } ], "contractTerms": { "financialTerms": "As per the terms and conditions issued with this procurement" }, "riskDetails": "Norfolk County Council has joined the government's Devolution Priority Programme. This process has the potential to lead to the establishment of a county combined authority for Norfolk and Suffolk, with strategic powers, headed by an elected mayor. A consultation is under way. Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries.", "coveredBy": [ "GPA" ], "amendments": [ { "id": "009754-2025", "description": "Notice was issued via in-tend and did not take through all information. The following changes have been made:- 1. Tender documents added 2. Contract extensions added 3. Rationale for value 4. Options added 5. Description of cost 6. Amended description of risks to contract performance" } ] }, "language": "en", "planning": { "noEngagementNoticeRationale": "A market engagement notice has been published ref 2025/S 000-009212 and OCID reference ocds-h6vhtk-04ecbb." }, "bids": { "statistics": [ { "id": "1", "measure": "bids", "value": 3, "relatedLot": "LOT-0001" }, { "id": "2", "measure": "finalStageBids", "value": 2, "relatedLot": "LOT-0001" }, { "id": "3", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "LOT-0001" }, { "id": "4", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "LOT-0001" } ] }, "awards": [ { "id": "1", "title": "Education Systems Portfolio", "status": "active", "date": "2026-02-04T00:00:00Z", "value": { "amountGross": 3456865.2, "amount": 2880721, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-02343760", "name": "Access UK Limited" } ], "items": [ { "id": "LOT-0001", "additionalClassifications": [ { "scheme": "CPV", "id": "48000000", "description": "Software package and information systems" }, { "scheme": "CPV", "id": "72000000", "description": "IT services: consulting, software development, Internet and support" } ], "deliveryAddresses": [ { "region": "UKH15", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH16", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH17", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH15", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH16", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH17", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "LOT-0001" } ], "standstillPeriod": { "endDate": "2026-02-13T23:59:59+00:00" }, "contractPeriod": { "startDate": "2026-02-20T00:00:00Z", "endDate": "2033-08-30T23:59:59+01:00", "maxExtentDate": "2043-08-30T23:59:59Z" }, "hasRenewal": true, "renewal": { "description": "The contract can be extended at the discretion of the Council by 5 years plus an additional 5 years. The 7 year initial term is from go live which is estimated to be August 2026" }, "hasOptions": true, "options": { "description": "The council will have the right to purchase (1) additional licenses if usage or numbers of users increase (2) additional support hours and professional services if required to maximise the return on investment for the Council and to maintain or improve the holistic view of the child and support efficient access to services (3) additional modules and additional functionality to maximise the return on investment for the Council and to maintain or improve the holistic view of the child and support efficient access to services (5) Additional training to ensure maximum and efficient use of the system. Please note that both Norfolk County Council and Suffolk County Council have approved a devolution deal which is expected to lead to the establishment of a Mayoral Combined County Authority with strategic powers, headed by an elected mayor. Subject to the government laying a Statutory Instrument and to its approval by Parliament to formally establish the new combined authority, the first Mayoral election is expected to be in 2028. Government has also invited participation by Norfolk in Local Government Review. This process has the potential to lead to unitary local government in Norfolk. One of these changes could happen without the other. The contract may be assigned or novated to any successor authority(ies) to Norfolk County Council or to any joint body incorporating or formed by any such successor. The County Council or a successor authority or joint body may order services on behalf of other local authorities serving any area within Norfolk's current geographical boundaries." }, "relatedLots": [ "LOT-0001" ], "documents": [ { "id": "009866-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/009866-2026", "datePublished": "2026-02-04T11:15:23Z", "format": "text/html" } ], "assessmentSummariesDateSent": "2026-02-04T00:00:00Z", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-02-19T23:59:59Z", "status": "scheduled" } ] } ], "contracts": [ { "id": "1", "awardID": "1", "status": "active", "period": { "startDate": "2026-04-02T00:00:00+01:00", "endDate": "2033-04-01T23:59:59+01:00", "maxExtentDate": "2043-04-01T23:59:59Z" }, "hasRenewal": true, "renewal": { "description": "The Council as its discretion has the right to extend by 5 years plus 5 years." }, "hasOptions": true, "options": { "description": "The right to additional purchases while the contract is valid. The council will have the right to purchase (1) additional licenses if usage or numbers of users increase (2) additional support hours and professional services if required to maximise the return on investment for the Council and to maintain or improve the holistic view of the child and support efficient access to services (3) additional modules and additional functionality to maximise the return on investment for the Council and to maintain or improve the holistic view of the child and support efficient access to services (4) Additional training to ensure maximum and efficient use of the system." }, "value": { "amountGross": 3456865.2, "amount": 2880721, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2026-04-02T00:00:00+01:00", "noAgreedMetricsRationale": "Under PS5 million", "documents": [ { "id": "036484-2026", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/036484-2026", "datePublished": "2026-04-22T11:09:09+01:00", "format": "text/html" } ] } ] }