{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-04fe69-2026-03-20T14:49:55Z", "date": "2026-03-20T14:49:55Z", "ocid": "ocds-h6vhtk-04fe69", "initiationType": "tender", "parties": [ { "id": "GB-PPON-PQLN-4536-WVGN", "name": "Victoria and Albert Museum", "identifier": { "scheme": "GB-PPON", "id": "PQLN-4536-WVGN" }, "address": { "streetAddress": "Cromwell Road", "locality": "London", "postalCode": "SW7 2RL", "country": "GB", "countryName": "United Kingdom", "region": "UKI33" }, "contactPoint": { "email": "procurement@vam.ac.uk", "telephone": "+44 2079422229" }, "roles": [ "buyer" ], "details": { "classifications": [ { "id": "publicAuthoritySubCentralGovernment", "scheme": "UK_CA_TYPE", "description": "Public authority - sub-central government" }, { "id": "publicAuthorityCentralGovernment", "scheme": "UK_CA_TYPE", "description": "Public authority - central government" } ] } }, { "id": "GB-COH-04384324", "name": "DOC CLEANING LIMITED", "identifier": { "scheme": "GB-COH", "id": "04384324" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PDHW-9665-BPPT" } ], "address": { "streetAddress": "46-54 High Street", "locality": "Essex", "postalCode": "CM4 9DW", "country": "GB", "countryName": "United Kingdom", "region": "UKH36" }, "roles": [ "tenderer" ], "details": { "url": "http://www.doccleaning.co.uk", "scale": "large", "vcse": false } }, { "id": "GB-COH-00686377", "name": "MITIE CLEANING & ENVIRONMENTAL SERVICES LIMITED", "identifier": { "scheme": "GB-COH", "id": "00686377" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PNVZ-6688-ZCPH" } ], "address": { "streetAddress": "Level 12 The Shard", "locality": "London", "postalCode": "SE1 9SG", "country": "GB", "countryName": "United Kingdom", "region": "UKI44" }, "roles": [ "tenderer" ], "details": { "url": "http://www.mitie.com", "scale": "large", "vcse": false } }, { "id": "GB-COH-03056469", "name": "OCS GROUP UK LIMITED", "identifier": { "scheme": "GB-COH", "id": "03056469" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PNJD-4733-GTBJ" } ], "address": { "streetAddress": "New Century House", "locality": "Ipswich", "postalCode": "IP3 9SJ", "country": "GB", "countryName": "United Kingdom", "region": "UKH14" }, "roles": [ "tenderer" ], "details": { "url": "http://ocs.com/uk", "scale": "large", "vcse": false } }, { "id": "GB-COH-02821660", "name": "TOTAL SUPPORT SERVICES LIMITED", "identifier": { "scheme": "GB-COH", "id": "02821660" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PHXG-2314-TJPQ" } ], "address": { "streetAddress": "Lynwood House, 2-4 Crofton Road", "locality": "Orpington", "postalCode": "BR6 8QE", "country": "GB", "countryName": "United Kingdom", "region": "UKI61" }, "contactPoint": { "email": "admin@tss-uk.com" }, "roles": [ "supplier", "tenderer" ], "details": { "url": "https://tss-uk.com", "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } } ], "buyer": { "id": "GB-PPON-PQLN-4536-WVGN", "name": "Victoria and Albert Museum" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "Please use the below link to respond to the survey: https://forms.office.com/Pages/ResponsePage.aspx?id=pqhybT5ixEK4FwRbTfKt1Jd9thg03hpDsfzqaT5n1MpUOUNZTjNKUDQyODExTEZZREU0WVRYUUs3MSQlQCN0PWcu", "dueDate": "2025-04-24T23:59:59Z", "status": "scheduled" } ], "documents": [ { "id": "013512-2025", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/013512-2025", "datePublished": "2025-04-07T19:05:04+01:00", "format": "text/html" } ] }, "tender": { "id": "VA/CON/F25/02", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "V&A - Soft FM", "description": "This contract award notice is not a call for competition but is something we are required by law to publish to announce our intention to award a contract. Our Soft FM (Facilities Management) services contract will include but not be limited to the below services across the V&A estate in London and the South East: * General Services * Cleaning & Housekeeping * Waste Management * Portering Services * Support Services for Events * Pest Control * Logistics * Window Cleaning * Washroom Hygiene * Grounds Maintenance The following organisation has carried out part of the procurement on our behalf: Mortice Consulting Limited, company number 10639824, whose registered address is 26-28 Molesey Road, Hersham, Walton On Thames, Surrey, United Kingdom, KT12 4RQ. Their role in this procurement was assisting us with drafting procurement documentation and evaluating submissions from suppliers", "items": [ { "id": "VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively", "additionalClassifications": [ { "scheme": "CPV", "id": "79952000", "description": "Event services" }, { "scheme": "CPV", "id": "90513000", "description": "Non-hazardous refuse and waste treatment and disposal services" }, { "scheme": "CPV", "id": "90911200", "description": "Building-cleaning services" }, { "scheme": "CPV", "id": "90911300", "description": "Window-cleaning services" }, { "scheme": "CPV", "id": "90919200", "description": "Office cleaning services" }, { "scheme": "CPV", "id": "90922000", "description": "Pest-control services" }, { "scheme": "CPV", "id": "98341110", "description": "Housekeeping services" }, { "scheme": "CPV", "id": "98341120", "description": "Portering services" }, { "scheme": "CPV", "id": "98341130", "description": "Janitorial services" } ], "deliveryAddresses": [ { "region": "UKI", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKI", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKI", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively" } ], "value": { "amountGross": 32400000, "currency": "GBP", "amount": 27358000 }, "mainProcurementCategory": "services", "additionalProcurementCategories": [ "works" ], "aboveThreshold": true, "lots": [ { "id": "VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively", "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2031-06-30T23:59:59+01:00", "maxExtentDate": "2033-03-31T23:59:59Z" }, "hasRenewal": true, "status": "complete", "value": { "amountGross": 32400000, "amount": 27358000, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Quality", "numbers": [ { "number": 60, "weight": "percentageExact" } ] }, { "type": "price", "name": "Price", "numbers": [ { "number": 30, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Quality", "numbers": [ { "number": 60, "weight": "percentageExact" } ] }, { "type": "price", "name": "Price", "numbers": [ { "number": 30, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value", "numbers": [ { "number": 10, "weight": "percentageExact" } ] } ] }, "secondStage": { "minimumCandidates": 4, "maximumCandidates": 6 }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "A minimum of PS4m turnover is recommended for this contract" }, { "description": "As set out in the Stage 1 documents", "forReduction": true }, { "type": "economic", "description": "A minimum of PS4m turnover is recommended for this contract" }, { "description": "As set out in the Stage 1 documents", "forReduction": true } ] }, "suitability": { "sme": true }, "hasOptions": true, "options": { "description": "Option to include additional ad hoc requirements for portering, sanitary products and kitchen items. Option to vary the scope of services to meet the buildings' operational needs. Option to include additional ad hoc requests for deep cleans, hawking, and large event support Known Risks (under Procurement Act, Schedule 8, Sections 5-7) are not included in the contract value estimation. Known Risks will include changes outside of ours and the supplier's control such as to living wage, inflation, and statutory changes that affect the sums paid." } } ], "status": "complete", "procurementMethod": "selective", "procurementMethodDetails": "Competitive flexible procedure", "procedure": { "features": "Stage 1 - Submission of PSQs to be evaluated against Conditions of Participation and establish a shortlist of suppliers to invite to tender. Stage 2 - Submission of Tenders to be evaluated against Award Criteria and establish the Most Advantageous Tender to be awarded the contract. Includes a dialogue stage before tenders are submitted, and presentation and clarification interviews after tenders are submitted. Award criteria may be revised before Stage 2 commences." }, "submissionMethodDetails": "Stage 1 documents must be submitted electronically via https://www.delta-esourcing.com/respond/84UKN57Y8Y", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "expressionOfInterestDeadline": "2025-09-26T12:00:00+01:00", "enquiryPeriod": { "endDate": "2025-09-16T23:59:00+01:00" }, "awardPeriod": { "endDate": "2026-03-22T23:59:59Z" }, "lotDetails": { "noLotsDivisionRationale": "We have already split our FM requirement into two contracts, Soft FM (this contract) and Hard FM (to be procured separately at a later date). Our market engagement exercise revealed broad support for the proposed scope. This contract packaging ensures we can achieve maximum value and operational & technical efficiency whilst still being at a size that is accessible to SMEs." }, "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" }, { "id": "L-1", "documentType": "biddingDocuments", "description": "Link to download and submit the Stage 1 documents", "url": "https://www.delta-esourcing.com/respond/84UKN57Y8Y" }, { "id": "future", "documentType": "biddingDocuments", "accessDetails": "Draft Invitation to Tender document will follow, and will be uploaded to Delta by 16 Sept 2025." }, { "id": "051188-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/051188-2025", "datePublished": "2025-08-26T11:21:08+01:00", "format": "text/html" }, { "id": "051247-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/051247-2025", "datePublished": "2025-08-26T12:49:53+01:00", "format": "text/html" } ], "amendments": [ { "id": "051247-2025", "description": "Amended procedure to clarify that award criteria may be refined (in line with competitive flexible procedure description in the documentation)" } ] }, "language": "en", "bids": { "details": [ { "id": "1", "status": "valid", "tenderers": [ { "id": "GB-COH-02821660", "name": "TOTAL SUPPORT SERVICES LIMITED" } ], "relatedLots": [ "VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively" ] }, { "id": "2", "status": "valid", "tenderers": [ { "id": "GB-COH-04384324", "name": "DOC CLEANING LIMITED" } ], "relatedLots": [ "VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively" ] }, { "id": "3", "status": "valid", "tenderers": [ { "id": "GB-COH-00686377", "name": "MITIE CLEANING & ENVIRONMENTAL SERVICES LIMITED" } ], "relatedLots": [ "VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively" ] }, { "id": "4", "status": "valid", "tenderers": [ { "id": "GB-COH-03056469", "name": "OCS GROUP UK LIMITED" } ], "relatedLots": [ "VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively" ] } ], "statistics": [ { "id": "1", "measure": "bids", "value": 4, "relatedLot": "VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively" }, { "id": "2", "measure": "finalStageBids", "value": 4, "relatedLot": "VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively" }, { "id": "3", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively" }, { "id": "4", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively" } ] }, "awards": [ { "id": "1", "status": "pending", "date": "2026-03-20T00:00:00Z", "value": { "amountGross": 30377590, "amount": 25314658, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-02821660", "name": "TOTAL SUPPORT SERVICES LIMITED" } ], "items": [ { "id": "VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively", "additionalClassifications": [ { "scheme": "CPV", "id": "79952000", "description": "Event services" }, { "scheme": "CPV", "id": "90513000", "description": "Non-hazardous refuse and waste treatment and disposal services" }, { "scheme": "CPV", "id": "90911200", "description": "Building-cleaning services" }, { "scheme": "CPV", "id": "90911300", "description": "Window-cleaning services" }, { "scheme": "CPV", "id": "90919200", "description": "Office cleaning services" }, { "scheme": "CPV", "id": "90922000", "description": "Pest-control services" }, { "scheme": "CPV", "id": "98341110", "description": "Housekeeping services" }, { "scheme": "CPV", "id": "98341120", "description": "Portering services" }, { "scheme": "CPV", "id": "98341130", "description": "Janitorial services" } ], "deliveryAddresses": [ { "region": "UKI", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively" } ], "standstillPeriod": { "endDate": "2026-03-31T23:59:59+01:00" }, "contractPeriod": { "startDate": "2026-07-01T00:00:00+01:00", "endDate": "2031-06-30T23:59:59+01:00", "maxExtentDate": "2033-06-30T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "As set out in the Tender Notice" }, "hasOptions": true, "options": { "description": "As set out in the Tender Notice" }, "relatedLots": [ "VA/CON/F25/01 and VA/CON/F25/02 for Hard and Soft FM respectively" ], "documents": [ { "id": "025849-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/025849-2026", "datePublished": "2026-03-20T14:49:55Z", "format": "text/html" } ], "assessmentSummariesDateSent": "2026-03-20T00:00:00Z", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-04-01T23:59:59+01:00", "status": "scheduled" } ] } ] }