{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-052100-2025-05-23T10:26:10+01:00",
    "date": "2025-05-23T10:26:10+01:00",
    "ocid": "ocds-h6vhtk-052100",
    "initiationType": "tender",
    "tender": {
        "id": "STAR UID 14799",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Contact Telephony Services",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72000000",
            "description": "IT services: consulting, software development, Internet and support"
        },
        "mainProcurementCategory": "services",
        "description": "Critical Requirements: Rochdale Borough Council existing telephony contract is due to end in 2025. They are looking for a supplier to meet business critical requirements: Contact centre (CCaaS) analytics and reporting Complete omnichannel contact centre, phone system and UC platform Digital customer journeys and speech analytics Customer self-service and IVR Workforce optimisation (WFO), Workforce management (WFM) and Quality evaluations Outbound dialler capabilities Omnichannel desktop System integrations including CRM integration PCI compliance Complete set of telecommunication, integration and support services 3-Year contract",
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                "awardCriteria": {
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                "hasOptions": false,
                "status": "cancelled"
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                    {
                        "region": "UKD"
                    }
                ],
                "deliveryLocation": {
                    "description": "Rochdale Council"
                },
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "coveredBy": [
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        "procurementMethodRationaleClassifications": [
            {
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "id": "D_OUTSIDE_SCOPE",
                "description": "The procurement falls outside the scope of application of the directive"
            }
        ],
        "procurementMethodRationale": "Direct Award through the G Cloud 14"
    },
    "awards": [
        {
            "id": "025833-2025-1",
            "relatedLots": [
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            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-COH-03925996",
                    "name": "Kerv Experience Limited"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-149125",
            "name": "Rochdale Borough Council",
            "identifier": {
                "legalName": "Rochdale Borough Council",
                "id": "Council",
                "schemeEntered": "Rochdale Borough Council"
            },
            "address": {
                "streetAddress": "Number One Riverside",
                "locality": "Rochdale",
                "region": "UKD37",
                "postalCode": "OL161XU",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "PHILIP STEPHENS",
                "email": "philip.stephens@star-procurement.gov.uk"
            },
            "roles": [
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            ],
            "details": {
                "url": "http://www.rochdale.gov.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
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                    }
                ]
            }
        },
        {
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            "name": "Kerv Experience Limited",
            "identifier": {
                "legalName": "Kerv Experience Limited",
                "id": "03925996",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "I Finsbury Avenue",
                "locality": "London",
                "region": "UKD",
                "postalCode": "C2M 2PF",
                "countryName": "United Kingdom"
            },
            "roles": [
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            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-871",
            "name": "Rochdale Council",
            "identifier": {
                "legalName": "Rochdale Council"
            },
            "address": {
                "locality": "Rochdale",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-149125",
        "name": "Rochdale Borough Council"
    },
    "contracts": [
        {
            "id": "025833-2025-1",
            "awardID": "025833-2025-1",
            "status": "active",
            "value": {
                "amount": 304020,
                "currency": "GBP"
            },
            "dateSigned": "2025-04-10T00:00:00+01:00"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 1
            },
            {
                "id": "2",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "3",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 1
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        ]
    },
    "language": "en"
}