{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-0524f0-2026-03-27T09:54:27Z", "date": "2026-03-27T09:54:27Z", "ocid": "ocds-h6vhtk-0524f0", "initiationType": "tender", "planning": { "documents": [ { "id": "027085-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/027085-2025", "datePublished": "2025-05-23T17:37:36+01:00", "format": "text/html" }, { "id": "035148-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/035148-2025", "datePublished": "2025-06-25T15:25:59+01:00", "format": "text/html" }, { "id": "035306-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/035306-2025", "datePublished": "2025-06-26T10:35:30+01:00", "format": "text/html" }, { "id": "065301-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/065301-2025", "datePublished": "2025-10-14T16:00:32+01:00", "format": "text/html" }, { "id": "065579-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/065579-2025", "datePublished": "2025-10-15T13:15:06+01:00", "format": "text/html" }, { "id": "072180-2025", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/072180-2025", "datePublished": "2025-11-07T16:26:24Z", "format": "text/html" }, { "id": "025857-2026", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/025857-2026", "datePublished": "2026-03-20T14:55:11Z", "format": "text/html" }, { "id": "025912-2026", "documentType": "plannedProcurementNotice", "noticeType": "UK1", "description": "Pipeline notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/025912-2026", "datePublished": "2026-03-20T15:40:42Z", "format": "text/html" }, { "id": "028308-2026", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/028308-2026", "datePublished": "2026-03-27T09:54:27Z", "format": "text/html" } ], "milestones": [ { "id": "engagement", "type": "engagement", "description": "Market Engagement to be held on 15/04/2026 and will be open only for suppliers on Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) only.", "dueDate": "2026-04-28T23:59:59+01:00", "status": "scheduled" } ] }, "parties": [ { "id": "GB-PPON-PNZC-2236-JJJZ", "name": "Legal Aid Agency", "identifier": { "scheme": "GB-PPON", "id": "PNZC-2236-JJJZ" }, "address": { "streetAddress": "102 Petty France", "locality": "London", "postalCode": "SW1H 9AJ", "country": "GB", "countryName": "United Kingdom", "region": "UKI32" }, "contactPoint": { "email": "civiltenders@justice.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "https://www.gov.uk/government/organisations/legal-aid-agency", "classifications": [ { "id": "publicAuthorityCentralGovernment", "scheme": "UK_CA_TYPE", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-PPON-PNZC-2236-JJJZ", "name": "Legal Aid Agency" }, "tender": { "id": "LAA - DSCC/CLAOS 2027", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Provision of Contact Centre Services to the Legal Aid Agency", "description": "The Legal Aid Agency (\"LAA\") is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "79100000", "description": "Legal services" }, { "scheme": "CPV", "id": "79342300", "description": "Customer services" }, { "scheme": "CPV", "id": "79512000", "description": "Call centre" } ], "deliveryAddresses": [ { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKL", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "value": { "amountGross": 29280000, "amount": 24400000, "currency": "GBP" }, "mainProcurementCategory": "services", "specialRegime": [ "lightTouch" ], "aboveThreshold": true, "lots": [ { "id": "1", "suitability": { "sme": true, "vcse": true }, "contractPeriod": { "startDate": "2027-11-01T00:00:00+00:00", "endDate": "2030-10-31T23:59:59+00:00", "maxExtentDate": "2031-10-31T23:59:59+00:00" }, "status": "planned", "hasRenewal": true } ], "communication": { "futureNoticeDate": "2026-07-01T23:59:59+01:00" }, "status": "planned", "amendments": [ { "id": "065301-2025", "description": "The LAA has updated this notice to reflect a change in contract length from 3 years to 3 years plus an additional year. The contract end date is now 30 September 2031 (previously 30 September 2030), and the total value has increased from PS18.3 million to PS20 million (both including VAT). This notice has been revised accordingly." }, { "id": "065579-2025", "description": "The LAA has updated this notice to reflect a change in contract length from 3 years to 3 years plus an additional year. The contract end date is now 30 September 2031 (previously 30 September 2030), and the total value has increased from PS18.3 million to PS24 million (both including VAT). This notice has been revised accordingly." }, { "id": "072180-2025", "description": "The LAA has updated this notice to reflect a change in contract length from 3 years to 3 years plus an additional year. The contract end date is now 30 September 2031 (previously 30 September 2030), and the total value has increased from PS18.3 million to PS24 million (both including VAT). This notice has been revised accordingly." }, { "id": "025857-2026", "description": "The LAA has updated this notice to reflect a change in contract length from 3 years to 3 years plus an additional year. The contract end date is now 31 October 2031 (previously 30 September 2031), and the total value has increased from PS24.4million to PS29.2million (both including VAT). Under Procedure there is a change from Light Touch to No Special Regime. This notice has been revised accordingly." }, { "id": "025912-2026", "description": "The LAA has updated this notice to reflect the following: change in contract length from 3 years to 3 years plus an additional year. The contract end date is now 31 October 2031 (previously 30 September 2031), Total value has increased from PS24.4million to PS29.2million (both including VAT). Under Procedure there is a change from Light Touch to No Special Regime. Under Procurement Description it has been added that this tender is open to suppliers of Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) only This notice has been revised accordingly." } ] }, "language": "en" }