{
    "tag": [
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    ],
    "id": "ocds-h6vhtk-054603-2026-03-16T15:07:53Z",
    "date": "2026-03-16T15:07:53Z",
    "ocid": "ocds-h6vhtk-054603",
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    "parties": [
        {
            "id": "GB-MPR-10237R",
            "name": "The Swaythling Housing Society Ltd (Trading as Abri)",
            "identifier": {
                "scheme": "GB-MPR",
                "id": "10237R"
            },
            "address": {
                "streetAddress": "Collins House, Bishopstoke Road",
                "locality": "Eastleigh",
                "postalCode": "SO50 6AD",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ35"
            },
            "contactPoint": {
                "name": "Laiza Mendiola",
                "email": "procurement.team@abri.co.uk",
                "telephone": "03001231567"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.abri.co.uk",
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-04415196",
            "name": "Morgan Sindall Property Services",
            "identifier": {
                "scheme": "GB-COH",
                "id": "04415196"
            },
            "address": {
                "streetAddress": "Kent House, 14-17 Market Place",
                "locality": "London",
                "postalCode": "W1W 8AJ",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKI32"
            },
            "contactPoint": {
                "email": "mspropservices.bidteam@morgansindall.com",
                "telephone": "07816250357"
            },
            "roles": [
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            ],
            "details": {
                "url": "https://www.morgansindall.com/",
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
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    ],
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        "id": "GB-MPR-10237R",
        "name": "The Swaythling Housing Society Ltd (Trading as Abri)"
    },
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                "type": "engagement",
                "description": "Please see documentation and questionnaire on our tendering portal: https://in-tendhost.co.uk/abri/aspx/Home Note that the deadline for submitting your response to this PME is 12:00 PM on 20 June 2025.",
                "dueDate": "2025-06-20T23:59:59-12:00",
                "status": "scheduled"
            }
        ],
        "documents": [
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                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/031230-2025",
                "datePublished": "2025-06-10T12:25:12+01:00",
                "format": "text/html"
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            {
                "id": "031259-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/031259-2025",
                "datePublished": "2025-06-10T13:36:09+01:00",
                "format": "text/html"
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        ]
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            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Out of Hours Call Handling Service",
        "description": "Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.",
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                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "32551400",
                        "description": "Telephone network"
                    },
                    {
                        "scheme": "CPV",
                        "id": "64214200",
                        "description": "Telephone switchboard services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79510000",
                        "description": "Telephone-answering services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79511000",
                        "description": "Telephone operator services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    }
                ],
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                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
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                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
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                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
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                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "LOT-0001"
            }
        ],
        "mainProcurementCategory": "services",
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                "suitability": {
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                    "vcse": true
                },
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                    "endDate": "2029-01-12T23:59:59+00:00",
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                "hasRenewal": true,
                "status": "complete",
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                    "amountGross": 2640000,
                    "amount": 2200000,
                    "currency": "AED"
                },
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                    "weightingDescription": "The Award Criteria can be found in full within the CFP tender pack but include the following areas titles Experience, Mobilisation ,Capacity , customer relationship management and management information systems, performance and customer care management, tailored service delivery, operative training and monitoring, CRM with audit trail and recording, caller recognition and scripting, working within IT environments, and driving innovation and efficiency and Added Value.",
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                        {
                            "type": "price",
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                        },
                        {
                            "type": "price",
                            "name": "Simple description",
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                        },
                        {
                            "type": "price",
                            "name": "Simple description",
                            "description": "The Award Criteria can be found in full within the CFP tender pack but include the following areas titles Experience, Mobilisation ,Capacity , customer relationship management and management information systems, performance and customer care management, tailored service delivery, operative training and monitoring, CRM with audit trail and recording, caller recognition and scripting, working within IT environments, and driving innovation and efficiency and Added Value."
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                "renewal": {
                    "description": "Optional to extend up to 84 months."
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            "futureNoticeDate": "2025-07-21T23:59:59-12:00"
        },
        "status": "complete",
        "amendments": [
            {
                "id": "031259-2025",
                "description": "A correction needed to be made on submission return date for this PME due to system error . The updated deadline is now 12:00 NN on 20 June 2025."
            },
            {
                "id": "055978-2025",
                "description": "The pricing schedule has been updated, and the submission deadline has been extended to 19 September 2025 ."
            }
        ],
        "value": {
            "amountGross": 2640000,
            "amount": 2200000,
            "currency": "GBP"
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "Abri are undertaking a CFP for the provision of Out of Hours Handling Service. This CFP Tender has 4 stages. Stage 1 - Initial screening based on Quality and Price Assessment -Abri Stage 2 - Interview/Presentation Stage 3 - Final Bid (Opportunity to Review and Improve Pricing Schedule) Stage 4 - Final decision"
        },
        "aboveThreshold": true,
        "submissionMethodDetails": "All Tender submission must be made via Abri Tendering portal : https://in-tendhost.co.uk/abri/aspx/Login",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2025-09-19T12:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-08-29T23:59:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2025-11-10T23:59:59+00:00"
        },
        "documents": [
            {
                "id": "L-1",
                "documentType": "biddingDocuments",
                "description": "The document set is available digitally on Abri's tendering platform.",
                "url": "https://in-tendhost.co.uk/abri/aspx/Login"
            },
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "042966-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/042966-2025",
                "datePublished": "2025-07-24T17:47:22+01:00",
                "format": "text/html"
            },
            {
                "id": "051125-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/051125-2025",
                "datePublished": "2025-08-26T09:31:15+01:00",
                "format": "text/html"
            },
            {
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                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/055978-2025",
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                "format": "text/html"
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        ],
        "hasRecurrence": true,
        "recurrence": {
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                    "startDate": "2035-01-08T23:59:59Z"
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                    "startDate": "2035-01-08T23:59:59Z"
                },
                {
                    "startDate": "2035-01-08T23:59:59Z"
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            ]
        },
        "contractTerms": {
            "financialTerms": "30 days upon receipt of the invoice"
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    },
    "language": "en",
    "bids": {
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                "measure": "bids",
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                "measure": "vcseFinalStageBids",
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                            "scheme": "CPV",
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                            "scheme": "CPV",
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                "description": "Optional to extend up to 84 months"
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                    "description": "Contract award notice on Find a Tender",
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            ],
            "assessmentSummariesDateSent": "2025-12-12T00:00:00+00:00",
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}