{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-055b05-2025-11-28T11:03:02Z", "date": "2025-11-28T11:03:02Z", "ocid": "ocds-h6vhtk-055b05", "initiationType": "tender", "parties": [ { "id": "GB-PPON-PXRR-8771-PHVX", "name": "Foreign, Commonwealth and Development Office", "identifier": { "scheme": "GB-PPON", "id": "PXRR-8771-PHVX" }, "address": { "streetAddress": "King Charles Street", "locality": "London", "postalCode": "SW1A 2AH", "country": "GB", "countryName": "United Kingdom", "region": "UKI32" }, "contactPoint": { "name": "Sachin Khedekar", "email": "sachin.khedekar@fcdo.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "https://www.gov.uk/government/organisations/foreign-commonwealth-development-office", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" } ] } }, { "id": "GB-PPON-PHBX-6657-NQZQ", "name": "American Life Insurance Company", "identifier": { "scheme": "GB-PPON", "id": "PHBX-6657-NQZQ" }, "address": { "streetAddress": "NARAYANI COMPLEX PULCHOWK, P.O BOX 11590 KATHMANDU, Nepal", "locality": "KATHMANDU", "postalCode": "11590", "country": "NP", "countryName": "Nepal", "region": "NP" }, "contactPoint": { "email": "employee.benefits@metlife.com.np" }, "roles": [ "supplier" ], "details": { "scale": "large", "vcse": false, "publicServiceMissionOrganization": false, "shelteredWorkshop": false } } ], "buyer": { "id": "GB-PPON-PXRR-8771-PHVX", "name": "Foreign, Commonwealth and Development Office" }, "tender": { "id": "CPG-12361-2025", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Group Medical Insurance, Group Accidental Insurance and Group Critical Insurance for Country Based Staff (CBS) of British Embassy (BE) And British Council (BC), Kathmandu", "description": "The British Embassy in Kathmandu intends to undertake a services from competent Insurance Company to provide Health Insurance cover for Medical Treatment expenses (IPD and OPD), Accidental Insurance and Critical insurance for Country Based Staff (CBS) and their immediate family members. FCDO (represented by the British Embassy) in Nepal intends set up Contract for Group Medical Insurance, Group Accidental Insurance and Group Critical Insurance for Country Based Staff (CBS) of British Embassy (BE) and British Council (BC), Kathmandu with a maximum tenure of Three (3) years. FCDO in Nepal intends to empanel service provider in the following Three Lots (listed below) under an Open Tender. This competition is for the award of contract to one service provider each lot. 1. Lot 1 - Medical Insurance 2. Lot 2 - Accidental Insurance 3. Lot 3 - Critical Insurance The contract shall be valid initially for a period of 1 year starting from 1st November 2025, with a provision for an extension of 2 more years, subject to satisfactory performance by the selected service provider and continued business requirement at the FCDO.", "status": "complete", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "66512220", "description": "Medical insurance services" } ], "deliveryAddresses": [ { "region": "NP", "country": "NP", "countryName": "Nepal" } ], "relatedLot": "1" }, { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "66512220", "description": "Medical insurance services" } ], "deliveryAddresses": [ { "region": "NP", "country": "NP", "countryName": "Nepal" } ], "relatedLot": "2" }, { "id": "3", "additionalClassifications": [ { "scheme": "CPV", "id": "66512220", "description": "Medical insurance services" } ], "deliveryAddresses": [ { "region": "NP", "country": "NP", "countryName": "Nepal" } ], "relatedLot": "3" } ], "value": { "amountGross": 314450, "amount": 314450, "currency": "GBP" }, "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "mainProcurementCategory": "services", "aboveThreshold": true, "coveredBy": [ "GPA" ], "submissionMethodDetails": "Your tender must be submitted via the FCDO's e-sourcing portal (https://fcdo.bravosolution.co.uk/web/login.html) in accordance with the attached ITT Instructions. Tenders submitted by any other means will not be accepted. Please also note the requirement to register and submit commonly used information on the Central Digital Platform as described in the instructions for completing the invitation to tender. Important information for all Potential Suppliers: In order to participate and gain access to the Invitation ToR Tender documentation in relation to this procurement, potential suppliers should access the FCDO's e-sourcing portal (link provided above). Once logged in, search for Project Reference No. 12361. If a potential supplier is not registered on the portal, click the 'Click here to register!' button, and follow the on-screen instructions to complete registration. Please note the portal operates a Two-Factor Authentication (2FA) login process and unregistered suppliers should read the guidance document available on the portal home page. Registration take approximately 5 minutes and is free or charge.", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "tenderPeriod": { "endDate": "2025-08-07T17:00:00+01:00" }, "enquiryPeriod": { "endDate": "2025-07-21T17:00:00+01:00" }, "awardPeriod": { "endDate": "2025-10-02T23:59:59+01:00" }, "lots": [ { "id": "1", "title": "General Medical Insurance", "description": "Group Medical Insurance for Country Based Staff of British Kathmandu (BEK) and British Council, Kathmandu (BC)", "status": "complete", "value": { "amountGross": 245271, "amount": 245271, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Technical Weightage", "description": "Technical Weightage of this lot is alloted 60% to technical and 40% to commercial", "numbers": [ { "number": 60, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial Weightage", "description": "Technical Weightage of this lot is alloted 60% to technical and 40% to commercial", "numbers": [ { "number": 40, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "Ability to operate in Nepal" }, { "type": "technical", "description": "Ability to operate in Nepal" } ] }, "suitability": { "sme": true, "vcse": true }, "contractPeriod": { "startDate": "2025-11-01T00:00:00+00:00", "endDate": "2026-10-31T23:59:59+00:00", "maxExtentDate": "2028-10-31T23:59:59+00:00" }, "hasRenewal": true, "renewal": { "description": "The contract shall be valid initially for a period of 1 year starting from 1st November 2025, with a provision for an extension of 2 more years, subject to satisfactory performance by the selected service provider and continued business requirement at the FCDO." } }, { "id": "2", "title": "Group Accidental Insurance", "description": "Group Accidental Insurance for Country Based Staff of British Kathmandu (BEK) and British Council, Kathmandu (BC)", "status": "complete", "value": { "amountGross": 62890, "amount": 62890, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Technical Weightage", "description": "Technical Weightage of this lot is alloted 60% to technical and 40% to commercial", "numbers": [ { "number": 60, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial Weightage", "description": "Technical Weightage of this lot is alloted 60% to technical and 40% to commercial", "numbers": [ { "number": 40, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "Ability to operate in Nepal" }, { "type": "technical", "description": "Ability to operate in Nepal" } ] }, "suitability": { "sme": true, "vcse": true }, "contractPeriod": { "startDate": "2025-11-01T00:00:00+00:00", "endDate": "2026-10-31T23:59:59+00:00", "maxExtentDate": "2028-10-31T23:59:59+00:00" }, "hasRenewal": true, "renewal": { "description": "The contract shall be valid initially for a period of 1 year starting from 1st November 2025, with a provision for an extension of 2 more years, subject to satisfactory performance by the selected service provider and continued business requirement at the FCDO." } }, { "id": "3", "title": "Group Critical Insurance", "description": "Group Critical Insurance for Country Based Staff of British Kathmandu (BEK) and British Council, Kathmandu (BC)", "status": "complete", "value": { "amountGross": 6289, "amount": 6289, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Technical Weightage", "description": "Technical Weightage of this lot is alloted 60% to technical and 40% to commercial", "numbers": [ { "number": 60, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial Weightage", "description": "Technical Weightage of this lot is alloted 60% to technical and 40% to commercial", "numbers": [ { "number": 40, "weight": "percentageExact" } ] } ] }, "selectionCriteria": { "criteria": [ { "type": "economic", "description": "Ability to operate in Nepal" }, { "type": "technical", "description": "Ability to operate in Nepal" } ] }, "suitability": { "sme": true, "vcse": true }, "contractPeriod": { "startDate": "2025-11-01T00:00:00+00:00", "endDate": "2026-10-31T23:59:59+00:00", "maxExtentDate": "2028-10-31T23:59:59+00:00" }, "hasRenewal": true, "renewal": { "description": "The contract shall be valid initially for a period of 1 year starting from 1st November 2025, with a provision for an extension of 2 more years, subject to satisfactory performance by the selected service provider and continued business requirement at the FCDO." } } ], "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" }, { "id": "038194-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/038194-2025", "datePublished": "2025-07-08T11:56:34+01:00", "format": "text/html" } ], "hasRecurrence": true, "recurrence": { "dates": [ { "startDate": "2028-06-01T23:59:59+01:00" } ] }, "contractTerms": { "financialTerms": "The total premium amount payable to the selected Insurance Agency will be paid in advance before starting of the medical policy after signing off the contract." } }, "language": "en", "bids": { "statistics": [ { "id": "1", "measure": "bids", "value": 1, "relatedLot": "1" }, { "id": "2", "measure": "finalStageBids", "value": 1, "relatedLot": "1" }, { "id": "3", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "1" }, { "id": "4", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "1" }, { "id": "5", "measure": "bids", "value": 1, "relatedLot": "2" }, { "id": "6", "measure": "finalStageBids", "value": 1, "relatedLot": "2" }, { "id": "7", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "2" }, { "id": "8", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "2" }, { "id": "9", "measure": "bids", "value": 1, "relatedLot": "3" }, { "id": "10", "measure": "finalStageBids", "value": 1, "relatedLot": "3" }, { "id": "11", "measure": "smeFinalStageBids", "value": 0, "relatedLot": "3" }, { "id": "12", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "3" } ] }, "awards": [ { "id": "1", "title": "Group Medical Insurance, Group Accidental Insurance and Critical Insurance for Country Based Staff of British Embassy Kathmandu (BE), Nepal", "status": "active", "date": "2025-10-17T00:00:00+01:00", "value": { "amountGross": 314450, "amount": 314450, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-PPON-PHBX-6657-NQZQ", "name": "American Life Insurance Company" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "66512220", "description": "Medical insurance services" } ], "deliveryAddresses": [ { "region": "NP", "country": "NP", "countryName": "Nepal" }, { "region": "NP", "country": "NP", "countryName": "Nepal" } ], "relatedLot": "1" }, { "id": "2", "additionalClassifications": [ { "scheme": "CPV", "id": "66512220", "description": "Medical insurance services" } ], "deliveryAddresses": [ { "region": "NP", "country": "NP", "countryName": "Nepal" }, { "region": "NP", "country": "NP", "countryName": "Nepal" } ], "relatedLot": "2" }, { "id": "3", "additionalClassifications": [ { "scheme": "CPV", "id": "66512220", "description": "Medical insurance services" } ], "deliveryAddresses": [ { "region": "NP", "country": "NP", "countryName": "Nepal" }, { "region": "NP", "country": "NP", "countryName": "Nepal" } ], "relatedLot": "3" } ], "standstillPeriod": { "endDate": "2025-11-06T23:59:59+00:00" }, "contractPeriod": { "startDate": "2025-11-07T00:00:00+00:00", "endDate": "2026-10-30T23:59:59+00:00", "maxExtentDate": "2028-10-31T23:59:59+00:00" }, "hasRenewal": true, "renewal": { "description": "The contract shall be valid initially for a period of 1 year starting from 1st November 2025, with a provision for an extension of 2 more years, subject to satisfactory performance by the selected service provider and continued business requirement at the FCDO." }, "relatedLots": [ "1", "2", "3" ], "documents": [ { "id": "068962-2025", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/068962-2025", "datePublished": "2025-10-28T13:18:33Z", "format": "text/html" } ], "assessmentSummariesDateSent": "2025-10-17T00:00:00+01:00", "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2025-11-07T23:59:59+00:00", "status": "scheduled" } ] } ], "contracts": [ { "id": "1", "awardID": "1", "title": "The Provision of Group Medical Insurance for Country Based Staff of British Embassy Kathmandu (BE), Nepal.", "status": "active", "period": { "startDate": "2025-11-01T00:00:00+00:00", "endDate": "2026-10-31T23:59:59+00:00", "maxExtentDate": "2028-10-31T23:59:59+00:00" }, "hasRenewal": true, "renewal": { "description": "The Contract Period begins on 1 November 2025 and ends on 31 October 2026 (the \"Term\"). The Authority may elect to extend the term by 1+1 years by providing the Contractor with 10 days' notice before the end of the Term. Any extensions to the Contract Period shall be mutually agreed between Authority and Contractor and confirmed in writing in accordance with Condition F3 of the Contract." }, "value": { "amountGross": 314450, "amount": 314450, "currency": "GBP" }, "aboveThreshold": true, "dateSigned": "2025-10-24T00:00:00+01:00", "agreedMetrics": [ { "id": "1", "title": "Claim Cycle Time and Accuracy", "description": "Turnaround time of claims handled and processed, Claim accuracy where claims are paid correctly without errors, overpayments, or underpayments, for reliability and consistency of claims processing quality", "observations": [ { "id": "frequency", "period": { "durationInMonths": 6 } } ] }, { "id": "2", "title": "Innovation, adaptation, and continuous improvements", "description": "Number of official tie-ups with various hospitals within Nepal (including outside KTM) for cashless insurance facility, Number of tie-ups with various hospitals outside Nepal (esp. India and Thailand), Introduction/Promotion of new features or enhancements to BEK", "observations": [ { "id": "frequency", "period": { "durationInMonths": 6 } } ] }, { "id": "3", "title": "Customer satisfaction", "description": "Initiate regular feedback gathering mechanisms from BEK to gauge satisfaction level with the services provided. Provide helpful resolutions to BEK inquiries and meet service level agreements. Offering periodic refresher sessions to guide BEK staffs about the benefits (4 sessions per year)", "observations": [ { "id": "frequency", "period": { "durationInMonths": 6 } } ] } ], "documents": [ { "id": "077995-2025", "documentType": "contractNotice", "noticeType": "UK7", "description": "Contract details notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/077995-2025", "datePublished": "2025-11-28T11:03:02Z", "format": "text/html" } ] } ] }