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                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 3
                            }
                        }
                    ]
                },
                {
                    "id": "3",
                    "title": "96 Number of Complaints Upheld",
                    "description": "KPI: Number of formal complaints received per 100 properties. Target: 3 or fewer complaints per 100 properties installed. * Green threshold: 0-2 * Amber threshold: 3-5 * Red threshold: 6+",
                    "observations": [
                        {
                            "id": "frequency",
                            "period": {
                                "durationInMonths": 3
                            }
                        }
                    ]
                }
            ]
        }
    ]
}