{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-0589f9-2026-01-29T12:12:35Z", "date": "2026-01-29T12:12:35Z", "ocid": "ocds-h6vhtk-0589f9", "initiationType": "tender", "parties": [ { "id": "GB-PPON-PRHZ-3346-MGDQ", "name": "London Borough of Ealing", "identifier": { "scheme": "GB-PPON", "id": "PRHZ-3346-MGDQ" }, "address": { "streetAddress": "Perceval House, 14-16 Uxbridge Road", "locality": "London", "postalCode": "W5 2HL", "country": "GB", "countryName": "United Kingdom", "region": "UKI73" }, "contactPoint": { "name": "Sally Brown", "email": "procurement@ealing.gov.uk" }, "roles": [ "buyer" ], "details": { "url": "http://www.ealing.gov.uk", "classifications": [ { "id": "publicAuthoritySubCentralGovernment", "scheme": "UK_CA_TYPE", "description": "Public authority - sub-central government" } ] } }, { "id": "GB-FTS-172974", "name": "Hammersmith & Fulham Association for Mental Health", "address": { "streetAddress": "309 Lillie Road", "locality": "London", "postalCode": "SW6 7LL", "country": "GB", "countryName": "United Kingdom", "region": "UKI33" }, "contactPoint": { "email": "jack.yates@hfehmind.org.uk" }, "roles": [ "supplier" ], "details": { "scale": "large", "vcse": false } } ], "buyer": { "id": "GB-PPON-PRHZ-3346-MGDQ", "name": "London Borough of Ealing" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "Premarket engagement runs from 18th August to 5th September 2025.", "dueDate": "2025-09-15T23:59:59+01:00", "status": "scheduled" } ], "documents": [ { "id": "049583-2025", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/049583-2025", "datePublished": "2025-08-18T15:45:44+01:00", "format": "text/html" }, { "id": "049603-2025", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/049603-2025", "datePublished": "2025-08-18T16:11:16+01:00", "format": "text/html" } ] }, "tender": { "id": "CH252404", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Independent Health Complaints Advocacy", "description": "Ealing Council wishes to procure an Independent Healthcare Complaints Advocacy service which will be a stand-alone service to provide support to individuals to go through the complaints procedures for health services and social care services and to assist them in finding a resolution to their complaints about the care or treatment they receive.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "85312300", "description": "Guidance and counselling services" }, { "scheme": "CPV", "id": "85312310", "description": "Guidance services" }, { "scheme": "CPV", "id": "85312320", "description": "Counselling services" }, { "scheme": "CPV", "id": "85312400", "description": "Welfare services not delivered through residential institutions" }, { "scheme": "CPV", "id": "85320000", "description": "Social services" } ], "relatedLot": "1", "deliveryAddresses": [ { "region": "UKI73", "country": "GB", "countryName": "United Kingdom" } ] } ], "value": { "amountGross": 360000, "amount": 300000, "currency": "GBP" }, "mainProcurementCategory": "services", "specialRegime": [ "lightTouch" ], "aboveThreshold": false, "lots": [ { "id": "1", "suitability": { "sme": true, "vcse": true }, "contractPeriod": { "startDate": "2026-04-01T00:00:00+01:00", "endDate": "2029-03-31T23:59:59+01:00", "maxExtentDate": "2031-03-31T23:59:59+01:00" }, "hasRenewal": true, "status": "complete", "value": { "amountGross": 360000, "amount": 300000, "currency": "GBP" }, "renewal": { "description": "1 option to extend for up to 2 years." }, "awardCriteria": { "description": "60% quality 40% price" } } ], "communication": { "futureNoticeDate": "2025-10-01T23:59:59+01:00" }, "status": "complete", "amendments": [ { "id": "049603-2025", "description": "change of closing date" } ], "procurementMethod": "open", "procurementMethodDetails": "Below threshold - open competition", "submissionMethodDetails": "Must be submitted electronically via the Ealing's Atamis portal https://ealinglbc-atamis.my.salesforce-sites.com/?SearchType=Projects", "submissionTerms": { "electronicSubmissionPolicy": "allowed" }, "tenderPeriod": { "endDate": "2025-11-19T15:00:00Z" }, "enquiryPeriod": { "endDate": "2025-11-12T15:00:00Z" }, "otherRequirements": { "reservedParticipationLocation": { "gazetteer": { "scheme": "GB-ONS", "identifiers": [ "K02000001" ] } } }, "documents": [ { "id": "L-1", "documentType": "biddingDocuments", "url": "https://ealinglbc-atamis.my.salesforce-sites.com/?SearchType=Projects" }, { "id": "L-2", "documentType": "technicalSpecifications", "url": "https://ealinglbc-atamis.my.salesforce-sites.com/?SearchType=Projects" }, { "id": "067814-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/067814-2025", "datePublished": "2025-10-23T13:27:00+01:00", "format": "text/html" } ] }, "language": "en", "bids": { "statistics": [ { "id": "1", "measure": "bids", "value": 7, "relatedLot": "1" }, { "id": "2", "measure": "finalStageBids", "value": 7, "relatedLot": "1" }, { "id": "3", "measure": "smeFinalStageBids", "value": 7, "relatedLot": "1" }, { "id": "4", "measure": "vcseFinalStageBids", "value": 0, "relatedLot": "1" } ] }, "awards": [ { "id": "1", "status": "active", "date": "2026-01-21T00:00:00Z", "value": { "amountGross": 302502, "amount": 252085, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": false, "suppliers": [ { "id": "GB-FTS-172974", "name": "Hammersmith & Fulham Association for Mental Health" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "85000000", "description": "Health and social work services" } ], "deliveryAddresses": [ { "region": "UKI73", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "contractPeriod": { "startDate": "2026-04-01T00:00:00+01:00", "endDate": "2029-03-31T23:59:59+01:00", "maxExtentDate": "2031-03-31T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "1 x 2years" }, "hasOptions": true, "options": { "description": "To purchasing demand led - extra complaint cases as and when required." }, "relatedLots": [ "1" ], "documents": [ { "id": "007990-2026", "documentType": "awardNotice", "noticeType": "UK6", "description": "Contract award notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/007990-2026", "datePublished": "2026-01-29T12:12:35Z", "format": "text/html" } ], "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-02-16T23:59:59Z", "status": "scheduled" } ] } ] }