{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05a090-2025-11-26T12:39:39Z",
    "date": "2025-11-26T12:39:39Z",
    "ocid": "ocds-h6vhtk-05a090",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PVJP-5451-JYWQ",
            "name": "Transport for Wales Rail Limited (Utility Buyer)",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PVJP-5451-JYWQ"
            },
            "address": {
                "streetAddress": "3 Llys Cadwyn",
                "locality": "Pontypridd",
                "postalCode": "CF37 4TH",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKL15"
            },
            "contactPoint": {
                "name": "Chloe Allen",
                "email": "chloe.allen@tfw.wales"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.tfwrail.wales",
                "classifications": [
                    {
                        "scheme": "UK_CA_TYPE",
                        "id": "privateUtility",
                        "description": "Private utility"
                    },
                    {
                        "scheme": "UK_CA_DEVOLVED_REGULATIONS",
                        "id": "GB-WLS",
                        "description": "Welsh devolved regulations apply"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PHHP-7493-YMQM",
            "name": "Journeycall Limited",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PHHP-7493-YMQM"
            },
            "address": {
                "streetAddress": "14 City Quay",
                "locality": "Dundee",
                "postalCode": "DD1 3JA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKM71"
            },
            "contactPoint": {
                "email": "kieran.murray@the-espgroup.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large",
                "vcse": false
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PVJP-5451-JYWQ",
        "name": "Transport for Wales Rail Limited (Utility Buyer)"
    },
    "tender": {
        "id": "TFW0904.00",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Out-of-Hours Customer Support Services",
        "description": "This contract is for the provision of Out of Hours Customer Support Services to ensure continuous support for customers outside standard business hours. The service includes handling inbound customer queries, providing assistance, and escalating issues as required to maintain service continuity and customer satisfaction.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79510000",
                        "description": "Telephone-answering services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72253000",
                        "description": "Helpdesk and support services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "64200000",
                        "description": "Telecommunications services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 249600,
            "amount": 208000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Below threshold - open competition",
        "mainProcurementCategory": "services",
        "specialRegime": [
            "utilities"
        ],
        "aboveThreshold": false,
        "submissionMethodDetails": "All tender costs and liabilities are the sole responsibility of bidders. The contracting authority reserves the right to award the contract in whole or in part, or to pause, halt, or annul the process without awarding. To submit a formal proposal, access the ITT via the eTenderWales portal. 1. Register at https://etenderwales.bravosolution.co.uk (only once): accept T&Cs, enter correct business/user details. 2. Express interest: log in, click 'ITT Open to all suppliers', select ITT_120118 click 'express interest'. This moves the ITT to 'my ITTs'--a secure area. Access documents via 'buyer attachments'. 3. Respond: click 'my response' under 'ITT details', choose 'create response' or 'decline' (with reason). Use 'messages' to contact the buyer. Note the deadline and follow on-screen instructions. Note: All bidders must be registered on the Central Digital Platform (with Unique ID) and on www.Sell2Wales.co.uk.",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed"
        },
        "tenderPeriod": {
            "endDate": "2025-10-24T12:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2025-10-20T12:00:00+01:00"
        },
        "lots": [
            {
                "id": "1",
                "status": "complete",
                "value": {
                    "amountGross": 249600,
                    "amount": 208000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Quality",
                            "numbers": [
                                {
                                    "number": 60,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "cost",
                            "name": "Cost",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "selectionCriteria": {
                    "criteria": [
                        {
                            "description": "The service will need to be able to provide bilingual (English and Welsh)"
                        }
                    ]
                },
                "suitability": {
                    "sme": true,
                    "vcse": true
                },
                "contractPeriod": {
                    "startDate": "2026-01-01T00:00:00+00:00",
                    "endDate": "2027-12-31T23:59:59+00:00",
                    "maxExtentDate": "2029-12-31T23:59:59+00:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "2x 12 month optional extension periods"
                }
            }
        ],
        "documents": [
            {
                "id": "L-2",
                "documentType": "biddingDocuments",
                "description": "Please refer to the submission instructions for guidance.",
                "url": "https://etenderwales.bravosolution.co.uk/go/74690408019976A685F0"
            },
            {
                "id": "059059-2025",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/059059-2025",
                "datePublished": "2025-09-24T08:37:29+01:00",
                "format": "text/html"
            }
        ]
    },
    "language": "en",
    "awards": [
        {
            "id": "1",
            "title": "Out of Hours Customer Support Services",
            "status": "active",
            "date": "2025-11-24T00:00:00+00:00",
            "value": {
                "amountGross": 208000,
                "amount": 166400,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": false,
            "suppliers": [
                {
                    "id": "GB-PPON-PHHP-7493-YMQM",
                    "name": "Journeycall Limited"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "79000000",
                            "description": "Business services: law, marketing, consulting, recruitment, printing and security"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UK",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-01-01T00:00:00+00:00",
                "endDate": "2028-12-31T23:59:59+00:00",
                "maxExtentDate": "2030-12-31T23:59:59+00:00"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "2x 12 month optional extension periods available"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "077225-2025",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/077225-2025",
                    "datePublished": "2025-11-26T12:39:39Z",
                    "format": "text/html"
                }
            ],
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2025-12-08T23:59:59+00:00",
                    "status": "scheduled"
                }
            ]
        }
    ]
}