{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-05a324-2025-09-26T12:34:28+01:00", "date": "2025-09-26T12:34:28+01:00", "ocid": "ocds-h6vhtk-05a324", "initiationType": "tender", "parties": [ { "id": "GB-COH-IP14457R", "name": "CORNERSTONE HOUSING LIMITED", "identifier": { "scheme": "GB-COH", "id": "IP14457R" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PVJX-9735-HXLV" } ], "address": { "streetAddress": "Cornerstone House, Western Way", "locality": "Exeter", "postalCode": "EX1 1AL", "country": "GB", "countryName": "United Kingdom", "region": "UKK43" }, "contactPoint": { "name": "Jamie Simms", "email": "mail@cornerstonehousing.net" }, "roles": [ "buyer" ], "details": { "url": "https://www.cornerstonehousing.net/", "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthoritySubCentralGovernment", "description": "Public authority - sub-central government" } ] } }, { "id": "GB-COH-11744670", "name": "GBS PROCURE LIMITED", "identifier": { "scheme": "GB-COH", "id": "11744670" }, "additionalIdentifiers": [ { "scheme": "GB-PPON", "id": "PYDX-8782-RLCZ" } ], "address": { "streetAddress": "10 Blackthorn Road", "locality": "Kenilworth", "postalCode": "CV8 2DS", "country": "GB", "countryName": "United Kingdom", "region": "UKG13" }, "contactPoint": { "email": "admin@gbsprocure.com" }, "roles": [ "procuringEntity" ], "roleDetails": "Procurement Advisor", "details": { "url": "http://www.gbsprocure.com" } } ], "buyer": { "id": "GB-COH-IP14457R", "name": "CORNERSTONE HOUSING LIMITED" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "1. Executive Summary Cornerstone Housing Ltd is undertaking a strategic transformation of its housing management systems, migrating from a fragmented legacy landscape to a unified Microsoft Dynamics 365 (D365) platform. This transformation is planned over a 5-6 year period and is currently in its second year. The program aims to enhance customer service, streamline operations, and improve data-driven decision-making across housing, property, and tenancy services. 2. Background and Current State - CRM Migration: Completed implementation of a CRM using D365 Customer Service. - Module implementation: Launched the complaints module in D365 and currently launching a Hazards Module - Customer Insights: Launched D365 Customer Insights to enhance customer engagement and analytics. - Program Year: Entering Year 2 of a 5-6 year transformation roadmap. 3. Program Vision and Objectives - Unified Platform: Consolidate all housing management functions into D365. - Customer-Centric Services: Improve tenant experience through integrated case management and insights, including a self service mobile application. - Operational Efficiency: Streamline property services, asset management, and scheduling. - Data Integration: Ensure seamless integration with existing finance systems and other core platforms. 4. Scope of Future Work (2025-2026) 4.1 Property Services and Asset Management - Migration of property services and asset management systems to D365 Field Service. This includes, repairs raising and scheduling - Implementation of scheduling and resource management capabilities. 4.2 Tenancy Management - Introduction of additional tenancy management processes (e.g. rent arrears, tenancy changes). 4.3 Integration Requirements - Expert integration of D365 modules with the existing finance system. - Data migration and transformation from legacy systems. - Integration with mobile workforce devices and key finance data back into our finance system. 5. Technical and Functional Requirements - Platform: Microsoft Dynamics 365 (Customer Service, Field Service, Customer Insights). - Integration: Azure Integration Services, APIs, and middleware for finance system connectivity if applicable. - Data Governance: Compliance with GDPR and internal data standards. - User Experience: Ease of use, accessibility compliance, and role-based interfaces. - Security: Role-based access control, audit trails, and secure data exchange. 6. Supplier Engagement Objectives - Demonstrate experience in large-scale D365 implementations in the housing or public sector. - Provide integration expertise with finance systems or experience working with an expert integration partner. - Offer strategic guidance on roadmap planning, change management, and user adoption. - Deliver agile, scalable solutions aligned with our long-term digital strategy. 7. Next Steps and Timeline Phase Activity Timeline Discovery Supplier engagement and market feedback Q3 2025 Procurement Tendering and partner selection via G-Cloud Q4 2025 Delivery Implementation of property services Q1-Q4 2026 Delivery Implementation of tenancy management services Q1-Q4 2027 8. Contact and Submission Details Please direct all expressions of interest, capability statements, and queries to: Contact Name: Jamie Simms Email: jamie.simms@cornerstonehousing.net Submission Deadline: 24th October 2025", "dueDate": "2025-10-24T23:59:59+01:00", "status": "scheduled" } ], "documents": [ { "id": "060119-2025", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/060119-2025", "datePublished": "2025-09-26T12:34:28+01:00", "format": "text/html" } ] }, "tender": { "id": "ocds-h6vhtk-05a324", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Housing Management Systems Transformation to Microsoft Dynamics 365", "description": "Cornerstone Housing Ltd is undertaking a strategic transformation of its housing management systems, migrating from a fragmented legacy landscape to a unified Microsoft Dynamics 365 (D365) platform. This transformation is planned over a 5-6 year period and is currently in its second year. The program aims to enhance customer service, streamline operations, and improve data-driven decision-making across housing, property, and tenancy services. 2. Background and Current State - CRM Migration: Completed implementation of a CRM using D365 Customer Service. - Module implementation: Launched the complaints module in D365 and currently launching a Hazards Module - Customer Insights: Launched D365 Customer Insights to enhance customer engagement and analytics. - Program Year: In Year 2 of a 5-6 year transformation roadmap. 3. Program Vision and Objectives - Unified Platform: Consolidate all housing management functions into D365. - Customer-Centric Services: Improve tenant experience through integrated case management and insights, including a self service mobile application. - Operational Efficiency: Streamline property services, asset management, and scheduling. - Data Integration: Ensure seamless integration with existing finance systems and other core platforms. 4. Scope of Future Work (2025-2026) 4.1 Property Services and Asset Management - Migration of property services and asset management systems to D365 Field Service. This includes, repairs raising and scheduling - Implementation of scheduling and resource management capabilities. 4.2 Tenancy Management - Introduction of additional tenancy management processes (e.g. rent arrears, tenancy changes). 4.3 Integration Requirements - Expert integration of D365 modules with the existing finance system. - Data migration and transformation from legacy systems. - Integration with mobile workforce devices and key finance data back into our finance system. 5. Technical and Functional Requirements - Platform: Microsoft Dynamics 365 (Customer Service, Field Service, Customer Insights). - Integration: Azure Integration Services, APIs, and middleware for finance system connectivity if applicable. - Data Governance: Compliance with GDPR and internal data standards. - User Experience: Ease of use, accessibility compliance, and role-based interfaces. - Security: Role-based access control, audit trails, and secure data exchange. 6. Supplier Engagement Objectives - Demonstrate experience in large-scale D365 implementations in the housing or public sector. - Provide integration expertise with finance systems or experience working with an expert integration partner. - Offer strategic guidance on roadmap planning, change management, and user adoption. - Deliver agile, scalable solutions aligned with our long-term digital strategy.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "66000000", "description": "Financial and insurance services" }, { "scheme": "CPV", "id": "71000000", "description": "Architectural, construction, engineering and inspection services" }, { "scheme": "CPV", "id": "75000000", "description": "Administration, defence and social security services" }, { "scheme": "CPV", "id": "76000000", "description": "Services related to the oil and gas industry" }, { "scheme": "CPV", "id": "79000000", "description": "Business services: law, marketing, consulting, recruitment, printing and security" } ], "deliveryAddresses": [ { "region": "UKC", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKD", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKE", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKF", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKG", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKH", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKI", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKJ", "country": "GB", "countryName": "United Kingdom" }, { "region": "UKK", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "mainProcurementCategory": "services", "aboveThreshold": false, "techniques": { "hasFrameworkAgreement": true }, "lots": [ { "id": "1", "suitability": { "vcse": true }, "contractPeriod": { "startDate": "2026-04-01T00:00:00+01:00", "endDate": "2027-04-01T23:59:59+01:00", "maxExtentDate": "2028-04-01T23:59:59+01:00" }, "hasRenewal": true, "status": "planning" } ], "status": "planning" }, "language": "en" }