{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-05dc8c-2025-11-07T11:16:59Z", "date": "2025-11-07T11:16:59Z", "ocid": "ocds-h6vhtk-05dc8c", "initiationType": "tender", "parties": [ { "id": "GB-PPON-PNYR-2253-MGXT", "name": "The Department of Justice", "identifier": { "scheme": "GB-PPON", "id": "PNYR-2253-MGXT" }, "address": { "streetAddress": "Knockview Buildings, Stormont Estate", "locality": "Belfast", "postalCode": "BT4 3SG", "country": "GB", "countryName": "United Kingdom", "region": "UKN06" }, "contactPoint": { "email": "Justice.CPD@finance-ni.gov.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" }, { "scheme": "UK_CA_DEVOLVED_REGULATIONS", "id": "GB-NIR", "description": "Northern Irish devolved regulations apply" } ] } }, { "id": "GB-PPON-PMMR-4168-NYRN", "name": "The Department of Health", "identifier": { "scheme": "GB-PPON", "id": "PMMR-4168-NYRN" }, "address": { "streetAddress": "Castle Buildings, Stormont Estate", "locality": "Belfast", "postalCode": "BT4 3SL", "country": "GB", "countryName": "United Kingdom", "region": "UKN06" }, "contactPoint": { "email": "Justice.CPD@finance-ni.gov.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" }, { "scheme": "UK_CA_DEVOLVED_REGULATIONS", "id": "GB-NIR", "description": "Northern Irish devolved regulations apply" } ] } }, { "id": "GB-PPON-PXMQ-4585-LJVM", "name": "The Department for Communities", "identifier": { "scheme": "GB-PPON", "id": "PXMQ-4585-LJVM" }, "address": { "streetAddress": "Causeway Exchange, 1-7 Bedford Street", "locality": "Belfast", "postalCode": "BT2 7EG", "country": "GB", "countryName": "United Kingdom", "region": "UKN06" }, "contactPoint": { "email": "Justice.CPD@finance-ni.gov.uk" }, "roles": [ "buyer" ], "details": { "classifications": [ { "scheme": "UK_CA_TYPE", "id": "publicAuthorityCentralGovernment", "description": "Public authority - central government" }, { "scheme": "UK_CA_DEVOLVED_REGULATIONS", "id": "GB-NIR", "description": "Northern Irish devolved regulations apply" } ] } }, { "id": "GB-PPON-PVWG-8426-YWXV", "name": "CPD - Supplies & Services Division", "identifier": { "scheme": "GB-PPON", "id": "PVWG-8426-YWXV" }, "address": { "streetAddress": "Clare House, 303 Airport Road West", "locality": "Belfast", "postalCode": "BT3 9ED", "country": "GB", "countryName": "United Kingdom", "region": "UKN06" }, "contactPoint": { "email": "Justice.CPD@finance-ni.gov.uk" }, "roles": [ "procuringEntity", "processContactPoint" ], "roleDetails": "Construction and Procurement Delivery - Supplies and Services Division, is a Centre of Procurement Expertise and provides a central procurement function for central government in Northern Ireland" } ], "buyer": { "id": "GB-PPON-PNYR-2253-MGXT", "name": "The Department of Justice" }, "tender": { "id": "ID 6132221", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "DoJ - Providing and Managing a 24 Hour Domestic and Sexual Abuse Helpline", "description": "The Department of Justice, Department of Health and Department for Communities are committed to supporting individuals impacted by domestic and sexual abuse across Northern Ireland. As part of this commitment, the departments are initiating a re-procurement process for a 24-hour Domestic and Sexual Abuse (DSA) Helpline, recognising its critical role in providing immediate, confidential, and trauma-informed assistance to those in need. The Buyers are seeking to appoint a Supplier to provide and manage a 24-Hour Domestic and Sexual Abuse Helpline in Northern Ireland, 365 days a year. The service will primarily be a telephone service (using a free phone number). However, it is a requirement that other communication channels, including email and webchat, must be incorporated and that an equal level of service will be offered to those choosing to access the Helpline through these mediums. The contract is for an initial period of 3 years, followed by two optional extension periods of 2 years each. Suppliers should refer to the specification for full detail of the requirements.", "status": "active", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "98000000", "description": "Other community, social and personal services" }, { "scheme": "CPV", "id": "85000000", "description": "Health and social work services" }, { "scheme": "CPV", "id": "85312300", "description": "Guidance and counselling services" }, { "scheme": "CPV", "id": "85312310", "description": "Guidance services" }, { "scheme": "CPV", "id": "98110000", "description": "Services furnished by business, professional and specialist organisations" }, { "scheme": "CPV", "id": "98111000", "description": "Services furnished by business organisations" }, { "scheme": "CPV", "id": "98112000", "description": "Services furnished by professional organisations" }, { "scheme": "CPV", "id": "79512000", "description": "Call centre" }, { "scheme": "CPV", "id": "64222000", "description": "Teleworking services" }, { "scheme": "CPV", "id": "72590000", "description": "Computer-related professional services" }, { "scheme": "CPV", "id": "79510000", "description": "Telephone-answering services" } ], "deliveryAddresses": [ { "region": "UKN", "country": "GB", "countryName": "United Kingdom" } ], "relatedLot": "1" } ], "value": { "amountGross": 3854400, "amount": 3212000, "currency": "GBP" }, "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "mainProcurementCategory": "services", "specialRegime": [ "lightTouch" ], "aboveThreshold": true, "coveredBy": [ "GPA" ], "submissionMethodDetails": "Tenders must be submitted electronically via the relevant Call for Tender (CfT) opportunity on eTendersNI, website details immediately below. Paper submissions will not be accepted or considered and will be rejected by the Contracting Authority / Buyer. The tender documents are available with unrestricted and full direct access, free of charge, at: URL https://etendersni.gov.uk/epps", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "tenderPeriod": { "endDate": "2025-12-03T15:00:00+00:00" }, "enquiryPeriod": { "endDate": "2025-11-24T17:00:00+00:00" }, "awardPeriod": { "endDate": "2026-01-05T23:59:59+00:00" }, "lots": [ { "id": "1", "status": "active", "value": { "amountGross": 3854400, "amount": 3212000, "currency": "GBP" }, "awardCriteria": { "weightingDescription": "65% quality and 35% cost.", "criteria": [ { "type": "quality", "name": "AC1 - Service Delivery Model", "description": "Weighting: 20.8" }, { "type": "quality", "name": "AC2 - Implementation Plan", "description": "Weighting: 10.4" }, { "type": "quality", "name": "AC3 - Helpline Promotion", "description": "Weighting: 5.2" }, { "type": "quality", "name": "AC4 - Contract Management", "description": "Weighting: 13" }, { "type": "quality", "name": "AC5 - Data Handling and Maintenance", "description": "Weighting: 5.2" }, { "type": "quality", "name": "AC6 - Social Value", "description": "Weighting: 10.4" }, { "type": "price", "name": "AC7 - Price", "description": "Weighting: 35" } ] }, "contractPeriod": { "startDate": "2026-04-01T00:00:00+01:00", "endDate": "2029-03-31T23:59:59+01:00", "maxExtentDate": "2033-03-31T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "It is anticipated that this Contract will commence on 1 April 2026 for an initial duration of three years. There is potential for two additional extensions of two years each" } } ], "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" }, { "id": "071940-2025", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/071940-2025", "datePublished": "2025-11-07T11:16:59Z", "format": "text/html" } ], "hasRecurrence": true, "recurrence": { "dates": [ { "startDate": "2032-10-29T23:59:59+01:00" } ] }, "contractTerms": { "financialTerms": "For further details on invoicing procedures please see : https://www.finance-ni.gov.uk/ar ticles/account-ni-good-invoicing-practice Contract Value The estimated value figure indicated in the Scope Section represents an overall estimated contract value. This value reflects the potential scale of the contract and takes into account potential optional extension periods and the uptake of potential optional services as detailed in the tender documents. This figure does not however take into account the application of indexation or increases to charges due to increases in the Real Living Wage. Neither CPD nor the contracting Authority can provide any guarantee as to the level of business under this contract. The Contracting Authority does not bind itself to accept the lowest or any tender. Suppliers remain responsible for all costs and expenses incurred by them or by any third party acting under instructions from the Supplier in connection with taking part in this procurement process regardless of whether such costs arise as a consequence, directly or indirectly of any amendments made to the procurement documents by the Contracting Authority at any time. No legally binding contract shall arise (and a Supplier shall have no legitimate expectation that a contract will be entered into) until such time as entry into the Contract has been confirmed by the Contracting Authority." }, "riskDetails": "Exclusions If at any time during the procurement, or post award, it comes to the attention of the Contracting Authority (CA) or CPD, by whatever means, that a Supplier has become 'excluded' or 'excludable' as per Sec 57 of the PA 2023, the CA, after compliance with its obligations under the PA 23, reserves the right to exclude said Supplier from the procurement procedure or terminate any contract they have been awarded. Insert appropriate reservations of rights and disclaimers of liability here consider - e.g. The Contracting Authority expressly reserves the rights: (I). not to award any contract as a result of the procurement process commenced by publication of this notice; (II). to make whatever changes it may see fit to the content and structure of the tendering Competition; (III). to award (a) contract(s) in respect of any part(s) of the [services] covered by this notice; and (IV). to award contract(s) in stages. and in no circumstances will the Authority be liable for any costs incurred by candidates." }, "language": "en" }