{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-05ef9c-2025-12-05T12:31:06Z",
    "date": "2025-12-05T12:31:06Z",
    "ocid": "ocds-h6vhtk-05ef9c",
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            "id": "GB-PPON-PGMR-4581-NPWJ",
            "name": "Nuneaton and Bedworth Borough Council",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PGMR-4581-NPWJ"
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            "address": {
                "streetAddress": "Town Hall, Coton Road",
                "locality": "NUNEATON",
                "postalCode": "CV11 5AA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKG13"
            },
            "contactPoint": {
                "email": "Procurement@nuneatonandbedworth.gov.uk"
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                "url": "http://www.cswjets.co.uk",
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                "description": "To access the Pre-Market engaement , please register with http://www.csw-jets.co.uk/",
                "dueDate": "2026-01-19T23:59:59Z",
                "status": "scheduled"
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        ],
        "documents": [
            {
                "id": "080123-2025",
                "documentType": "marketEngagementNotice",
                "noticeType": "UK2",
                "description": "Preliminary market engagement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/080123-2025",
                "datePublished": "2025-12-05T12:31:06Z",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "NUN - 24816",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "NUN - Pre-market Engagement - AI Telephony Contact Centre Solution",
        "description": "NBBC is currently exploring the potential implementation of an AI-driven telephony contact centre solution to more effectively manage the volume of incoming calls to our resident-facing contact centres. The aim is to enhance the customer service experience by streamlining call handling and improving operational efficiency. The Council is also open to exploring other AI based customer services solutions such as Chatbots that can improve our contact channel offering.",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
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                        "scheme": "CPV",
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                    {
                        "scheme": "CPV",
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                        "description": "Interactive voice response software development services"
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                "deliveryAddresses": [
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                        "region": "UKC",
                        "country": "GB",
                        "countryName": "United Kingdom"
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                        "region": "UKD",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    },
                    {
                        "region": "UKE",
                        "country": "GB",
                        "countryName": "United Kingdom"
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                        "country": "GB",
                        "countryName": "United Kingdom"
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                    {
                        "region": "UKG",
                        "country": "GB",
                        "countryName": "United Kingdom"
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                    {
                        "region": "UKH",
                        "country": "GB",
                        "countryName": "United Kingdom"
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                    {
                        "region": "UKI",
                        "country": "GB",
                        "countryName": "United Kingdom"
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                    {
                        "region": "UKJ",
                        "country": "GB",
                        "countryName": "United Kingdom"
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                    {
                        "region": "UKK",
                        "country": "GB",
                        "countryName": "United Kingdom"
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        "lots": [
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                "suitability": {
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                "contractPeriod": {
                    "startDate": "2026-10-01T00:00:00+01:00",
                    "endDate": "2030-09-30T23:59:59+01:00"
                },
                "status": "planning"
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        ],
        "status": "planning"
    },
    "language": "en"
}