{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-060889-2026-01-19T11:48:18Z",
    "date": "2026-01-19T11:48:18Z",
    "ocid": "ocds-h6vhtk-060889",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-060889",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "RM6181 - Contract Award - Consumer Advise and Information Phoneline",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "64000000",
            "description": "Postal and telecommunications services"
        },
        "mainProcurementCategory": "services",
        "description": "To deliver the next phase of the Consumer Advice and Information (CAI) Phoneline service from March 2026. The service will provide impartial, expert energy advice and assisted digital support to consumers in England regarding clean heat and energy efficiency home improvements, helping consumers to understand and access government schemes, retrofit options, and energy-saving measures",
        "lots": [
            {
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                "description": "Consumer and Advise services",
                "awardCriteria": {
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                "hasOptions": false,
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "coveredBy": [
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        ],
        "procurementMethodRationaleClassifications": [
            {
                "id": "D_OUTSIDE_SCOPE",
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "description": "The procurement falls outside the scope of application of the directive"
            }
        ],
        "procurementMethodRationale": "Contract awarded under Crown Commercial services Framework agreement RM6181 Lot 1"
    },
    "awards": [
        {
            "id": "004274-2026-1",
            "relatedLots": [
                "1"
            ],
            "title": "Consumer Advice and Information Phoneline",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-171804",
                    "name": "Hinduja Global Solutions UK Limited (HGS)"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-114034",
            "name": "DESNZ & DSIT Group Commercial",
            "identifier": {
                "legalName": "DESNZ & DSIT Group Commercial"
            },
            "address": {
                "locality": "London",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "NZBIcommercial@energysecurity.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.gov.uk/government/organisations/department-for-energy-security-and-net-zero",
                "classifications": [
                    {
                        "id": "NATIONAL_AGENCY",
                        "scheme": "TED_CA_TYPE",
                        "description": "National or federal agency/office"
                    },
                    {
                        "id": "01",
                        "scheme": "COFOG",
                        "description": "General public services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-171804",
            "name": "Hinduja Global Solutions UK Limited (HGS)",
            "identifier": {
                "legalName": "Hinduja Global Solutions UK Limited (HGS)"
            },
            "address": {
                "locality": "Preston",
                "region": "UK",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-171805",
            "name": "Department for Energy Security & Net Zero (DESNZ)",
            "identifier": {
                "legalName": "Department for Energy Security & Net Zero (DESNZ)"
            },
            "address": {
                "locality": "London",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-114034",
        "name": "DESNZ & DSIT Group Commercial"
    },
    "contracts": [
        {
            "id": "004274-2026-1",
            "awardID": "004274-2026-1",
            "title": "Consumer Advice and Information Phoneline",
            "status": "active",
            "value": {
                "amount": 1369832.4,
                "currency": "GBP"
            },
            "dateSigned": "2026-01-19T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "relatedLot": "1",
                "value": 5
            }
        ]
    },
    "language": "en"
}