{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-060958-2026-01-19T21:05:04Z",
    "date": "2026-01-19T21:05:04Z",
    "ocid": "ocds-h6vhtk-060958",
    "description": "To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1007589906 GO Reference: GO-2026119-PRO-34273035",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-060958",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Salesforce Service Cloud Voice",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "72212445",
            "description": "Customer Relation Management software development services"
        },
        "mainProcurementCategory": "services",
        "description": "Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.",
        "lots": [
            {
                "id": "1",
                "description": "Places for People intends to procure additional software product licences under its existing Salesforce contract. The requirement includes licences for Salesforce Service Cloud Voice, Digital Engagement, and Agentforce for Service products. These licences will enable enhanced customer service capabilities, including integrated voice support, digital channel engagement, and improved agent productivity tools. The procurement will be carried out as an extension to the current contractual arrangements with Salesforce.",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Quality and Technical merit",
                            "type": "quality",
                            "description": "70"
                        },
                        {
                            "name": "Pricing",
                            "type": "cost",
                            "description": "30"
                        }
                    ]
                },
                "hasOptions": false
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "deliveryLocation": {
                    "description": "UNITED KINGDOM"
                },
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "coveredBy": [
            "GPA"
        ],
        "procurementMethodRationaleClassifications": [
            {
                "id": "D_OUTSIDE_SCOPE",
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "description": "The procurement falls outside the scope of application of the directive"
            }
        ],
        "procurementMethodRationale": "In recent years, Salesforce has been contracted and extensively deployed into Places for People as a core strategic technology platform, delivering digitisation across our Customer Relationship Management (CRM) and Field Services and Scheduling operations. Under this contract, Places for People benefits from the 'Salesforce Open CTI' capability in order to integrate our telephony platform with the Salesforce CRM. The Salesforce Open CTI capability is scheduled for retirement, and has been superseded by the Salesforce Service Cloud Voice and Digital Engagement products. Purchasing these enables Places for People to continue to channel customer communications into the Salesforce environment. A change of supplier is not an option given that Places for People remains in contract to utilise the Salesforce CRM, and other goods or services would be incompatible with this core platform. Further to that, the use of Service Cloud Voice opens up the opportunity for Places for People to substantially automate and improve customer experience through the use of the Salesforce Agentforce for Service product. This AI capability is native to and exclusive within the Salesforce platform. Given that customer communications, business process, business data and customer data is all managed within Salesforce, leveraging an external AI capability would be disproportionately technically difficult to achieve and maintain."
    },
    "awards": [
        {
            "id": "004568-2026-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-171882",
                    "name": "Salesforce UK Limited"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-171881",
            "name": "Places for People",
            "identifier": {
                "legalName": "Places for People",
                "id": "PCLC-2366-MYPY"
            },
            "address": {
                "streetAddress": "305 Gray's Inn Road",
                "locality": "London",
                "region": "UK",
                "postalCode": "WC1X 8QR",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 1772897200",
                "email": "ProcurementTeam@placesforpeople.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.placesforpeople.co.uk",
                "classifications": [
                    {
                        "id": "BODY_PUBLIC",
                        "scheme": "TED_CA_TYPE",
                        "description": "Body governed by public law"
                    },
                    {
                        "id": "06",
                        "scheme": "COFOG",
                        "description": "Housing and community amenities"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-171882",
            "name": "Salesforce UK Limited",
            "identifier": {
                "legalName": "Salesforce UK Limited",
                "id": "05094083"
            },
            "address": {
                "streetAddress": "Floor 26 Salesforce Tower, 110 Bishopsgate",
                "locality": "London",
                "region": "UK",
                "postalCode": "EC2N 4AY",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-1103",
            "name": "High Court of England and Wales",
            "identifier": {
                "legalName": "High Court of England and Wales"
            },
            "address": {
                "streetAddress": "Royal Court of Justice, The Strand",
                "locality": "London",
                "postalCode": "WC2A 2LL",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 2079476000"
            },
            "roles": [
                "reviewBody",
                "mediationBody"
            ]
        },
        {
            "id": "GB-FTS-137",
            "name": "Cabinet Office",
            "identifier": {
                "legalName": "Cabinet Office"
            },
            "address": {
                "streetAddress": "70 Whitehall",
                "locality": "London",
                "postalCode": "SW1A 2AS",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 2072761234"
            },
            "roles": [
                "reviewContactPoint"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-171881",
        "name": "Places for People"
    },
    "contracts": [
        {
            "id": "004568-2026-1",
            "awardID": "004568-2026-1",
            "status": "active",
            "value": {
                "amount": 22538947.5,
                "currency": "GBP"
            },
            "dateSigned": "2026-01-16T00:00:00Z"
        }
    ],
    "links": [
        {
            "rel": "prev",
            "href": "https://ted.europa.eu/udl?uri=TED:NOTICE:448486-2019:TEXT:EN:HTML"
        }
    ],
    "language": "en"
}