{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-060ddb-2026-01-23T18:23:23Z",
    "date": "2026-01-23T18:23:23Z",
    "ocid": "ocds-h6vhtk-060ddb",
    "initiationType": "tender",
    "tender": {
        "id": "COV - 25272",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "AMC - Telecare Equipment's",
        "status": "planned",
        "classification": {
            "scheme": "CPV",
            "id": "50000000",
            "description": "Repair and maintenance services"
        },
        "mainProcurementCategory": "services",
        "description": "AGREEMENT FOR SUPPLY OF PRODUCTS AND/OR SERVICES UNDER NHC PPROCUREMENT - TECHNOLOGY ENABLED LIVES FRAMEWORK",
        "value": {
            "amount": 100000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "SUMMARY OF PROVIDER REQUIREMENTS Service Delivery *Operate a 24/7/365 in-house Telecare Response Service for Coventry residents. *Support a wide range of individuals (age 18+) *Currently supports 2126 users. We currently use Chiptech, and Tunstall equipment with Tunstall peripherals. Operational Requirements *Real-time dashboard for service levels. *Automated call prioritization and routing based on operator skill sets. *Comprehensive call logging and audio recording/playback. *Integration with device management platforms and corporate email server. *Support for multiple telephony protocols (VoIP, SIP, PSTN, SCAIP, etc.). Additional information: BRIEF DESCRIPTION OF REQUIREMENT WILL BE SHARED VIA CSW-JETS/Sell2 Midlands TENDER PORTAL, WITH ALL THE SUPPLIERS REGISTERED ON NHC PPROCUREMENT - TECHNOLOGY ENABLED LIVES FRAMEWORK - Lot 1 & 3.3.",
                "status": "planned"
            }
        ],
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "50000000",
                        "description": "Repair and maintenance services"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKG33"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-04-10T00:00:00+01:00"
        },
        "participationFees": [
            {
                "id": "1",
                "type": [
                    "document"
                ]
            }
        ],
        "coveredBy": [
            "GPA"
        ]
    },
    "parties": [
        {
            "id": "GB-FTS-172504",
            "name": "The Council of the Coventry City",
            "identifier": {
                "legalName": "The Council of the Coventry City",
                "id": "PMJC-6861-XJPP",
                "schemeEntered": "Coventry City Council"
            },
            "address": {
                "streetAddress": "Council House, Earl Street",
                "locality": "Coventry",
                "region": "UKG33",
                "postalCode": "CV15RR",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "procurement.contracts@coventry.gov.uk",
                "url": "https://sell2.in-tend.co.uk/midlands/home"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.coventry.gov.uk/",
                "classifications": [
                    {
                        "id": "REGIONAL_AUTHORITY",
                        "scheme": "TED_CA_TYPE",
                        "description": "Regional or local authority"
                    },
                    {
                        "id": "01",
                        "scheme": "COFOG",
                        "description": "General public services"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-172504",
        "name": "The Council of the Coventry City"
    },
    "language": "en"
}