{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-060ee6-2026-01-26T16:05:21Z",
    "date": "2026-01-26T16:05:21Z",
    "ocid": "ocds-h6vhtk-060ee6",
    "description": "To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1009350320 GO Reference: GO-2026126-PRO-34374615",
    "initiationType": "tender",
    "tender": {
        "id": "ocds-h6vhtk-060ee6",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Contract Award for Freshworks ITSM Software",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48000000",
            "description": "Software package and information systems"
        },
        "mainProcurementCategory": "goods",
        "description": "The provision of ITSM Software",
        "lots": [
            {
                "id": "1",
                "description": "Direct call-off via G-Cloud 14 Framework Lot 2 - Cloud Software",
                "awardCriteria": {
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                "hasOptions": false,
                "status": "cancelled"
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        "items": [
            {
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                "deliveryAddresses": [
                    {
                        "region": "UK"
                    }
                ],
                "deliveryLocation": {
                    "description": "UNITED KINGDOM"
                },
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "coveredBy": [
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        "procurementMethodRationaleClassifications": [
            {
                "id": "D_OUTSIDE_SCOPE",
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "description": "The procurement falls outside the scope of application of the directive"
            }
        ],
        "procurementMethodRationale": "Direct call-off via G-Cloud 14 Framework Lot 2 - Cloud Software"
    },
    "awards": [
        {
            "id": "006794-2026-1",
            "relatedLots": [
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            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-172633",
                    "name": "Freshworks Inc"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-95443",
            "name": "Royal Borough of Kensington and Chelsea",
            "identifier": {
                "legalName": "Royal Borough of Kensington and Chelsea"
            },
            "address": {
                "streetAddress": "The Town Hall, Hornton Street",
                "locality": "London",
                "region": "UK",
                "postalCode": "W8 7NX",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Strategic Procurement",
                "telephone": "+44 02073613000",
                "email": "procurement@rbkc.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.rbkc.gov.uk",
                "classifications": [
                    {
                        "id": "REGIONAL_AUTHORITY",
                        "scheme": "TED_CA_TYPE",
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            }
        },
        {
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            "identifier": {
                "legalName": "Freshworks Inc",
                "id": "N/A"
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            "address": {
                "streetAddress": "2950 S. Delaware Street, Suite 201, San Mateo",
                "locality": "California",
                "region": "US",
                "countryName": "United States"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        },
        {
            "id": "GB-FTS-35777",
            "name": "Public Procurement Review Service",
            "identifier": {
                "legalName": "Public Procurement Review Service"
            },
            "address": {
                "streetAddress": "70 Whitehall",
                "locality": "London",
                "postalCode": "SW1A 2AS",
                "countryName": "United Kingdom"
            },
            "roles": [
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            "details": {
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        }
    ],
    "buyer": {
        "id": "GB-FTS-95443",
        "name": "Royal Borough of Kensington and Chelsea"
    },
    "contracts": [
        {
            "id": "006794-2026-1",
            "awardID": "006794-2026-1",
            "status": "active",
            "value": {
                "amount": 340000,
                "currency": "GBP"
            },
            "dateSigned": "2025-11-24T00:00:00Z"
        }
    ],
    "bids": {
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            {
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                "measure": "bids",
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                "value": 1
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        ]
    },
    "language": "en"
}