{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-064ab9-2026-02-09T11:02:32Z", "date": "2026-02-09T11:02:32Z", "ocid": "ocds-h6vhtk-064ab9", "initiationType": "tender", "parties": [ { "id": "GB-PPON-PXWX-8443-ZQYT", "name": "Lewisham and Greenwich NHS Trust", "identifier": { "scheme": "GB-PPON", "id": "PXWX-8443-ZQYT" }, "address": { "streetAddress": "High Street", "locality": "London", "postalCode": "SE13 6LH", "country": "GB", "countryName": "United Kingdom", "region": "UKI44" }, "contactPoint": { "name": "Sandra Baiden", "email": "sandra.baiden1@nhs.net" }, "roles": [ "buyer" ], "details": { "url": "https://www.health-family.force.com/s/Welcome", "classifications": [ { "id": "publicAuthorityCentralGovernment", "scheme": "UK_CA_TYPE", "description": "Public authority - central government" } ] } }, { "id": "GB-PPON-PMLZ-8385-VMTM", "name": "NHS South East London Integrated Care Board", "identifier": { "scheme": "GB-PPON", "id": "PMLZ-8385-VMTM" }, "address": { "streetAddress": "Southwark Coucil 160 Tooley Street", "locality": "London", "postalCode": "SE1 2QH", "country": "GB", "countryName": "United Kingdom", "region": "UKI44" }, "contactPoint": { "name": "Sandra Baiden", "email": "sandra.baiden1@nhs.net" }, "roles": [ "buyer" ], "details": { "url": "https://www.selondonics.org/icb", "classifications": [ { "id": "publicAuthorityCentralGovernment", "scheme": "UK_CA_TYPE", "description": "Public authority - central government" } ] } } ], "buyer": { "id": "GB-PPON-PXWX-8443-ZQYT", "name": "Lewisham and Greenwich NHS Trust" }, "planning": { "milestones": [ { "id": "engagement", "type": "engagement", "description": "The Contracting Authority carried out limited and informal preliminary market engagement with suppliers to understand current market capability, explore innovation, and assess overall market capacity. Participation in this engagement does not confer any advantage in the procurement process and did not form part of any evaluation.", "dateMet": "2025-04-30T00:00:00+01:00", "status": "met" } ], "documents": [ { "id": "011201-2026", "documentType": "marketEngagementNotice", "noticeType": "UK2", "description": "Preliminary market engagement notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/011201-2026", "datePublished": "2026-02-09T04:24:11Z", "format": "text/html" } ] }, "tender": { "id": "C420902", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "Provision of NHS Friends and Family Test Solution", "description": "The Authority is seeking a provider to deliver the NHS Friends and Family Test (FFT) patient experience feedback solution. The FFT project aims to procure a modern, NHS-compliant and innovative system that enables enhanced digital and multi-channel feedback collection, automated analysis, robust reporting, and seamless integration with existing Trust systems. This project seeks to improve current cost levels while significantly enhancing usability, scalability, accessibility, and reporting efficiency. The solution must fully align with NHS England reporting standards, digital transformation objectives, and NHS data governance requirements. The procurement exercise is designed to provide the NHS FFT Solution for Lewisham and Greenwich NHS Trust. Members of the South East London Integrated Care System will have the option of joining the contract at a later date.", "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "64212100", "description": "Short Message Service (SMS) services" }, { "scheme": "CPV", "id": "79311100", "description": "Survey design services" } ], "relatedLot": "1" } ], "value": { "amountGross": 326370, "amount": 271975, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "lots": [ { "id": "1", "suitability": { "sme": true }, "contractPeriod": { "startDate": "2026-05-05T00:00:00+01:00", "endDate": "2029-05-04T23:59:59+01:00", "maxExtentDate": "2031-05-04T23:59:59+01:00" }, "hasRenewal": true, "status": "active", "value": { "amountGross": 326370, "amount": 271975, "currency": "GBP" }, "awardCriteria": { "criteria": [ { "type": "quality", "name": "Technical Envelope", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value Envelope", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial Envelope", "numbers": [ { "number": 40, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Technical Envelope", "numbers": [ { "number": 50, "weight": "percentageExact" } ] }, { "type": "quality", "name": "Social Value Envelope", "numbers": [ { "number": 10, "weight": "percentageExact" } ] }, { "type": "price", "name": "Commercial Envelope", "numbers": [ { "number": 40, "weight": "percentageExact" } ] } ] }, "renewal": { "description": "2 x 12 months" } } ], "communication": { "futureNoticeDate": "2026-02-10T23:59:59Z" }, "status": "active", "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "submissionMethodDetails": "The Tendering Portal can be accessed via the link: https://atamis-1928.my.site.com/s/Welcome All communications (including submission of Tenders) should be carried out via the e-Tendering Portal. The procurement documents are available for unrestricted full direct access, free of charge via the e-Tendering Portal. To access this opportunity you will need to register at https://atamis-1928.my.site.com/s/Welcome as a Supplier and search for the opportunity C420902. To respond to this Invitation to Tender, Bidders must register on the portal, log in, complete the tender response documents and submit them via the e-tendering portal. Please note that any communication from the Authority regarding this tender will be via Atamis. Bidders must use the e-tendering messaging board for their communication with the Authority regarding this procurement. Should Tenderers have any queries, or having problems using the portal, they should contact the Atamis Helpdesk at: Phone: 0800 9956035; E-mail: support-health@atamis.co.uk", "submissionTerms": { "electronicSubmissionPolicy": "allowed", "languages": [ "en" ] }, "tenderPeriod": { "endDate": "2026-03-11T12:00:00Z" }, "enquiryPeriod": { "endDate": "2026-02-23T15:00:00Z" }, "awardPeriod": { "endDate": "2026-04-20T23:59:59+01:00" }, "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest" }, { "id": "011263-2026", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/011263-2026", "datePublished": "2026-02-09T10:19:29Z", "format": "text/html" }, { "id": "011290-2026", "documentType": "tenderNotice", "noticeType": "UK4", "description": "Tender notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/011290-2026", "datePublished": "2026-02-09T11:02:32Z", "format": "text/html" } ], "amendments": [ { "id": "011290-2026", "description": "Update to Tendering Portal access link" } ] }, "language": "en" }