{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-0674d7-2026-03-26T11:28:14Z", "date": "2026-03-26T11:28:14Z", "ocid": "ocds-h6vhtk-0674d7", "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=827304. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:827304) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=827304", "initiationType": "tender", "tender": { "id": "2025.26.065", "legalBasis": { "id": "32014L0024", "scheme": "CELEX" }, "title": "Customer Relationship Management (CRM) Solution", "status": "active", "classification": { "scheme": "CPV", "id": "72263000", "description": "Software implementation services" }, "mainProcurementCategory": "services", "description": "The National Library of Scotland (the Library) is procuring a service provider to implement a cloud hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library.", "value": { "amount": 245000, "currency": "GBP" }, "lots": [ { "id": "1", "description": "For the first phase of the Library's wider CRM programme, the Library is in the process of procuring a service provider to implement a cloud-hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library. The first phase focuses on the establishment of secure and governed data flows between systems for the purpose of improving fundraising and supporter engagement, strengthening communications and stewardship. It is intended to: - Replace the existing legacy fundraising CRM (Raiser's Edge) with a modern cloud-hosted CRM solution - Migrate agreed user data and enable core CRM functionality for communications, fundraising, and supporter management - Sync membership data between the in-house Customer Registration System (CRS) and the new CRM - Enable centrally controlled communications to members and supporters, including consent, preference, and suppression management - Support improved join, renew and donate journeys through integration with parallel web design work - Establish clear governance for data, consent, and reporting Additional information: The new CRM Solution implementation is supported through funding from Bloomberg Philanthropies as part of the Bloomberg Digital Accelerator Programme.", "awardCriteria": { "criteria": [ { "name": "Technical", "type": "quality", "description": "80" }, { "type": "price", "description": "20" } ] }, "contractPeriod": { "durationInDays": 900 }, "hasRenewal": true, "renewal": { "description": "Optional extension up to 3 x 12 months." }, "submissionTerms": { "variantPolicy": "notAllowed" }, "hasOptions": false, "status": "active" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "72266000", "description": "Software consultancy services" }, { "scheme": "CPV", "id": "72262000", "description": "Software development services" }, { "scheme": "CPV", "id": "72261000", "description": "Software support services" }, { "scheme": "CPV", "id": "72260000", "description": "Software-related services" } ], "deliveryAddresses": [ { "region": "UKM75" } ], "deliveryLocation": { "description": "57 George IV Bridge, Edinburgh EH1 1EW" }, "relatedLot": "1" } ], "submissionMethod": [ "electronicSubmission" ], "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk", "selectionCriteria": { "criteria": [ { "type": "suitability", "description": "The relevant selection criteria will be included in the SPD module.", "appliesTo": [ "supplier" ] }, { "type": "economic", "description": "The relevant selection criteria will be included in the SPD module.", "minimum": "Tenderers must be of sound economic standing to be able to fulfil contractual requirements if appointed. Tenderers must submit three most recent financial years of audited accounts including (i) balance sheets and (ii) profit and loss information- or equivalent information, according to circumstances. It is a requirements for tenderers to hold, or commit to obtain prior to the commencement of any subsequently awarded contract the types and levels of insurances indicated below: Employers Liability: 5,000,000 GBP Professional Indemnity: 2,000,000 GBP Public / Product Liability: 2,000,000 GBP", "appliesTo": [ "supplier" ] }, { "type": "technical", "description": "The relevant selection criteria will be included in the SPD module.", "minimum": "The relevant selection criteria will be included in the SPD module.", "appliesTo": [ "supplier" ] } ] }, "contractTerms": { "performanceTerms": "The relevant contract performance conditions are included in the procurement documents.", "hasElectronicOrdering": true, "electronicInvoicingPolicy": "allowed", "hasElectronicPayment": true }, "otherRequirements": { "requiresStaffNamesAndQualifications": true }, "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "techniques": { "hasElectronicAuction": true }, "coveredBy": [ "GPA" ], "tenderPeriod": { "endDate": "2026-04-28T12:00:00+01:00" }, "submissionTerms": { "languages": [ "en" ] }, "awardPeriod": { "startDate": "2026-04-28T13:30:00+01:00" }, "bidOpening": { "date": "2026-04-28T13:30:00+01:00", "address": { "streetAddress": "Public Contracts Scotland (PCS) Portal post box" }, "description": "Information about authorised persons and opening procedure: Ines Byrne- Procurement and Contracts Manager Rosa Mak - Procurement and Contracts Partner Neil Brown- Procurement and Contracts Officer" }, "hasRecurrence": false }, "parties": [ { "id": "GB-FTS-9417", "name": "National Library of Scotland", "identifier": { "legalName": "National Library of Scotland" }, "address": { "streetAddress": "George IV Bridge", "locality": "Edinburgh", "region": "UKM", "postalCode": "EH1 1EW", "countryName": "United Kingdom" }, "contactPoint": { "name": "Rosa Mak", "telephone": "+44 1316233700", "email": "rosa.mak@nls.uk", "url": "http://www.publiccontractsscotland.gov.uk" }, "roles": [ "buyer", "centralPurchasingBody" ], "details": { "url": "http://www.nls.uk", "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA11622", "classifications": [ { "id": "BODY_PUBLIC", "scheme": "TED_CA_TYPE", "description": "Body governed by public law" }, { "id": "08", "scheme": "COFOG", "description": "Recreation, culture and religion" } ] } }, { "id": "GB-FTS-1033", "name": "Edinburgh Sheriff Court", "identifier": { "legalName": "Edinburgh Sheriff Court" }, "address": { "locality": "Edinburgh", "countryName": "United Kingdom" }, "roles": [ "reviewBody" ] } ], "buyer": { "id": "GB-FTS-9417", "name": "National Library of Scotland" }, "links": [ { "rel": "canonical", "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000827304" } ], "language": "en" }