{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0675c8-2026-03-26T17:26:15Z",
    "date": "2026-03-26T17:26:15Z",
    "ocid": "ocds-h6vhtk-0675c8",
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    "tender": {
        "id": "ocds-h6vhtk-0675c8",
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        },
        "title": "Casework system for Complaints, Councillor Enquiries and IR's",
        "status": "complete",
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            "scheme": "CPV",
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            "description": "License management software development services"
        },
        "mainProcurementCategory": "services",
        "description": "To procure a contract for Case Management system for FOI's, SAR's, Complaints and Councillor Enquiries",
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                "description": "Software Renewal",
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                    {
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                    },
                    {
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                ],
                "relatedLot": "1"
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        ],
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                "description": "Purchase of supplies or services on particularly advantageous terms from the liquidator in an insolvency procedure, an arrangement with creditors or a similar procedure under national laws and regulations"
            }
        ],
        "procurementMethodRationale": "direct award from a Back-office software Of G-Cloud 14 Framework Service ID 848809487956640 It was not possible to retender due to migrating users away from Civica APP will take up to 18 months and therefore cannot be done within the timeframe available. It is vital that these services have a robust platform to support their operations. The council has a statutory and legal obligation to deal with Social Care and Housing complaints"
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                "region": "UKK11",
                "postalCode": "BS15TR",
                "countryName": "United Kingdom"
            },
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                "postalCode": "SE1 9LQ",
                "countryName": "United Kingdom"
            },
            "roles": [
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            "details": {
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        },
        {
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                "legalName": "Bristol City Council"
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            "address": {
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                "countryName": "United Kingdom"
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    ],
    "buyer": {
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            },
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    ],
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                "measure": "smeBids",
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            {
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                "value": 0
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    },
    "language": "en"
}