{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-067a65-2026-04-01T10:40:53+01:00",
    "date": "2026-04-01T10:40:53+01:00",
    "ocid": "ocds-h6vhtk-067a65",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PNLM-7926-DLPQ",
            "name": "Broadland Housing Association Limited",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PNLM-7926-DLPQ"
            },
            "address": {
                "streetAddress": "Norwich City Football Club, South Stand, Carrow Road",
                "locality": "Norwich",
                "postalCode": "NR1 1HU",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKH15"
            },
            "contactPoint": {
                "email": "procurement@broadlandgroup.org",
                "telephone": "01603 750261"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PGDJ-9755-ZNCY",
            "name": "Orwell Housing Association Limited",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PGDJ-9755-ZNCY"
            },
            "address": {
                "streetAddress": "Crane Hill, 325 London Road",
                "locality": "Ipswich",
                "postalCode": "IP2 0BE",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKH14"
            },
            "contactPoint": {
                "name": "Claire Kent",
                "email": "procurement@orwell-housing.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PNLM-7926-DLPQ",
        "name": "Broadland Housing Association Limited"
    },
    "tender": {
        "id": "26-002",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Out of Hours Telephone Answering Service",
        "description": "Broadland's and Orwell's spend during 2024/25 on the out of hours telephone service was approx. PS45,000 inc VAT, however, Broadland and Orwell do not guarantee any volume of work under this contract. Broadland and Orwell reserve the right to engage additional suppliers in this area of work, should this be necessary, in order to achieve our aims and objectives. Broadland and Orwell wish to appoint the same out of hours supplier for this contract. Broadland and Orwell would have each have their own individual contract with the successful supplier. Out of Hours Telephone Answering Service. Telephone answering service is also required at times when Broadland and/or Orwell have team meetings, team building events or other meetings as needed. For more information about this opportunity, please visit the eSourcing portal at: https://www.delta-esourcing.com/tenders/UK-UK-Norwich:-Telephone-switchboard-services./94292S6S72 To respond to this opportunity, please click here: https://www.delta-esourcing.com/respond/94292S6S72",
        "status": "active",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "64214200",
                        "description": "Telephone switchboard services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79510000",
                        "description": "Telephone-answering services"
                    },
                    {
                        "scheme": "CPV",
                        "id": "79512000",
                        "description": "Call centre"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKH1",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 180000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "coveredBy": [
            "GPA"
        ],
        "submissionMethodDetails": "https://www.broadlandgroup.org/",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2026-05-05T12:00:00+01:00"
        },
        "enquiryPeriod": {
            "endDate": "2026-04-28T12:00:00+01:00"
        },
        "awardPeriod": {
            "endDate": "2026-06-23T23:59:59+01:00"
        },
        "lots": [
            {
                "id": "1",
                "status": "active",
                "value": {
                    "amountGross": 180000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Five Es Written Submission",
                            "numbers": [
                                {
                                    "number": 50,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "price",
                            "name": "Economy",
                            "numbers": [
                                {
                                    "number": 40,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Interview and Presentation",
                            "numbers": [
                                {
                                    "number": 10,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-09-30T00:00:00+01:00",
                    "endDate": "2028-09-29T23:59:59+01:00",
                    "maxExtentDate": "2030-09-29T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "An optional two year extension option (at the sole direction of Broadland and Orwell)."
                }
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "030195-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/030195-2026",
                "datePublished": "2026-04-01T10:40:53+01:00",
                "format": "text/html"
            }
        ]
    },
    "language": "en"
}