{ "tag": [ "compiled" ], "id": "ocds-h6vhtk-0697fb-2026-05-13T15:28:13+01:00", "date": "2026-05-13T15:28:13+01:00", "ocid": "ocds-h6vhtk-0697fb", "initiationType": "tender", "parties": [ { "id": "GB-PPON-PDPT-3135-BWWY", "name": "NHS England", "identifier": { "scheme": "GB-PPON", "id": "PDPT-3135-BWWY" }, "address": { "streetAddress": "Wellington House, 133-135 Waterloo Rd", "locality": "London", "postalCode": "SE1 8UG", "country": "GB", "countryName": "United Kingdom", "region": "UKI45" }, "contactPoint": { "email": "england.commercialqueries@nhs.net" }, "roles": [ "buyer" ], "details": { "url": "https://www.england.nhs.uk/", "classifications": [ { "id": "publicAuthorityCentralGovernment", "scheme": "UK_CA_TYPE", "description": "Public authority - central government" } ] } }, { "id": "GB-COH-03297914", "name": "GamCare", "identifier": { "scheme": "GB-COH", "id": "03297914" }, "address": { "streetAddress": "Unit 751-760 Salisbury House 29 Finsbury Circus", "locality": "London", "postalCode": "EC2M 5SQ", "country": "GB", "countryName": "United Kingdom", "region": "UKI31" }, "contactPoint": { "email": "info@gamcare.org.uk" }, "roles": [ "supplier" ], "details": { "scale": "large", "vcse": true } } ], "buyer": { "id": "GB-PPON-PDPT-3135-BWWY", "name": "NHS England" }, "tender": { "id": "C447211 - BC-29282", "legalBasis": { "id": "2023/54", "scheme": "UKPGA", "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents" }, "title": "National Gambling Helpline", "description": "The introduction of the Statutory Gambling Levy in October 2025 resulted in NHS England becoming responsible responsible for commissioning the gambling harms treatment pathway, from referral and triage through to aftercare, as of 1st April 2026. The National Gambling Helpline, delivered by GamCare, a VCSE organisation, is an established, live service providing multi-channel access (including telephone, email, WhatsApp and online) and plays an integral role in the treatment system as a primary referral route into treatment and support services. GamCare owns the established national helpline number, which is extensively embedded across marketing and referral routes used by gambling operators, financial institutions, local authorities and VCSE providers. Maintaining continuity of this access route is critical, as changes would require extensive engagement and lead time, with potential disruption to patient access and referral flows. The requirement is limited to continuation of the existing service to ensure system stability during transition to future commissioning arrangements.", "status": "complete", "procurementMethod": "direct", "procurementMethodDetails": "Direct award", "procurementMethodRationale": "As well as providing 24/7 access to advice and onward referral/signposting, the National Gambling Helpline also offers brief interventions and a range of web-based self-help and support tools specific to gambling harms (not available elsewhere). They have a workforce with expertise in gambling harms, including lived experience, which NHSE is keen to retain to ensure the outcome and quality of the service, particularly given that there is limited expertise in this area. GamCare owns the phone number for the National Gambling Helpline which is extensively advertised on marketing materials by a wide range of organisations, including gambling operators, financial services, local authorities and other VCSE providers. Changing this phone number would require extensive engagement, including consultation with gambling operators via the Gambling Commission, and a considerable lead time. Additionally, a key and unique component of the National Gambling Helpline is their 'warm transfer' service from gambling operators and financial services, and to other VCSE service providers. This has specific interoperability requirements to ensure the proper functioning of the service. Incompatibility between systems would result in costly, time consuming and complex redesign and modification which would be unacceptable to our strategic objective of a \"smooth transition\" to the new treatment system and cause potentially harmful delays in patients accessing treatment services.", "procurementMethodRationaleClassifications": [ { "id": "singleSuppliersIntellectualPropertyExclusiveRights" }, { "id": "singleSuppliersTechnicalReasons" } ], "lots": [ { "id": "1", "status": "complete", "suitability": { "vcse": true } } ], "documents": [ { "id": "conflictOfInterest", "documentType": "conflictOfInterest", "description": "Not published" } ] }, "awards": [ { "id": "1", "title": "National Gambling Helpline", "status": "pending", "value": { "amountGross": 14500000, "amount": 14500000, "currency": "GBP" }, "mainProcurementCategory": "services", "aboveThreshold": true, "suppliers": [ { "id": "GB-COH-03297914", "name": "GamCare" } ], "items": [ { "id": "1", "additionalClassifications": [ { "scheme": "CPV", "id": "85100000", "description": "Health services" }, { "scheme": "CPV", "id": "33693300", "description": "Addiction treatment" } ], "relatedLot": "1" } ], "contractPeriod": { "startDate": "2026-05-29T00:00:00+01:00", "endDate": "2027-03-31T23:59:59+01:00", "maxExtentDate": "2028-03-31T23:59:59+01:00" }, "hasRenewal": true, "renewal": { "description": "12 month option to extend into 2027/2028. The initial 12 month term will operate as a transitional, interim measure to maintain system stability followed the planned closure of GambleAware, which previously commissioned the service." }, "hasOptions": true, "options": { "description": "Option to extend by an additional 12 months. Value includes optional extension." }, "relatedLots": [ "1" ], "documents": [ { "id": "044042-2026", "documentType": "awardNotice", "noticeType": "UK5", "description": "Transparency notice on Find a Tender", "url": "https://www.find-tender.service.gov.uk/Notice/044042-2026", "datePublished": "2026-05-13T15:28:13+01:00", "format": "text/html" } ], "milestones": [ { "id": "1", "type": "futureSignatureDate", "dueDate": "2026-05-29T23:59:59+01:00", "status": "scheduled" } ] } ], "language": "en" }