{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-06ac0e-2026-06-03T09:48:50+01:00",
    "date": "2026-06-03T09:48:50+01:00",
    "ocid": "ocds-h6vhtk-06ac0e",
    "initiationType": "tender",
    "planning": {
        "documents": [
            {
                "id": "052163-2026",
                "documentType": "plannedProcurementNotice",
                "noticeType": "UK3",
                "description": "Planned procurement notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/052163-2026",
                "datePublished": "2026-06-03T09:48:50+01:00",
                "format": "text/html"
            }
        ]
    },
    "parties": [
        {
            "id": "GB-PPON-PNJQ-2746-NWYT",
            "name": "Transport for Greater Manchester",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PNJQ-2746-NWYT"
            },
            "address": {
                "streetAddress": "2 Piccadilly Place",
                "locality": "Manchester",
                "postalCode": "M1 3BG",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKD33"
            },
            "contactPoint": {
                "email": "procurement@tfgm.com"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://tfgm.com",
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        }
    ],
    "buyer": {
        "id": "GB-PPON-PNJQ-2746-NWYT",
        "name": "Transport for Greater Manchester"
    },
    "tender": {
        "id": "ocds-h6vhtk-06ac0e",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Future Procurement of Customer Contact Platform and Associated Services",
        "description": "Transport for Greater Manchester (TfGM) intends to undertake a future procurement to support the development and delivery of a modern customer contact capability. This is expected to include the provision of a cloud-based customer contact platform, supporting multiple communication channels, alongside associated implementation and service support. The future capability is intended to support improved customer experience, operational efficiency, and service delivery across a complex, multi-modal transport environment.",
        "status": "planned",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "48000000",
                        "description": "Software package and information systems"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72000000",
                        "description": "IT services: consulting, software development, Internet and support"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UK",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "tenderPeriod": {
            "endDate": "2026-09-30T23:59:59+01:00"
        },
        "awardPeriod": {
            "endDate": "2027-01-01T23:59:59Z"
        },
        "lots": [
            {
                "id": "1",
                "status": "planned",
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2027-04-01T00:00:00+01:00",
                    "endDate": "2031-03-31T23:59:59+01:00",
                    "maxExtentDate": "2032-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Extensions to allow a re-assessment of the services and allowing the authority to go back out to market"
                }
            }
        ],
        "documents": [
            {
                "id": "A-17089",
                "documentType": "biddingDocuments",
                "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-17089",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            }
        ],
        "communication": {
            "futureNoticeDate": "2026-09-01T23:59:59+01:00"
        }
    },
    "language": "en"
}