{
    "tag": [
        "compiled"
    ],
    "id": "ocds-kuma6s-132618-2024-01-25T08:43:48Z",
    "date": "2024-01-25T08:43:48Z",
    "ocid": "ocds-kuma6s-132618",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-75",
            "name": "Wales Millennium Centre",
            "address": {
                "streetAddress": "Bute Place, Cardiff Bay,",
                "locality": "Cardiff",
                "postalCode": "CF10 5AL"
            },
            "contactPoint": {
                "name": "Helen John",
                "telephone": "+44 7764326124",
                "url": "https://www.wmc.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-46",
            "name": "Wales Millennium Centre",
            "address": {
                "streetAddress": "Bute Place, Cardiff Bay,",
                "locality": "Cardiff",
                "postalCode": "CF10 5AL"
            },
            "contactPoint": {
                "name": "Helen John",
                "telephone": "+44 7764326124",
                "url": "https://www.wmc.org.uk"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-47",
            "name": "Blackstar Solutions",
            "address": {
                "streetAddress": "Falcon Drive,",
                "locality": "Cardiff",
                "postalCode": "CF104RU"
            },
            "contactPoint": {
                "url": "https://www.blackstarsolutions.co.uk"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "name": "Wales Millennium Centre",
        "id": "org-46"
    },
    "tender": {
        "id": "ocds-kuma6s-132618-tender-138367",
        "title": "VOIP Omnichannel Telecommunications System",
        "description": "Wales Millennium Centre is going through an exciting digital transformation with changes planned that will improve the way the Centre operates and the services it provides.We are looking to implement a new omnichannel telecommunication system that should cover VOIP phone calls, email, webchat, and social media channels as a minimum. This should all be viewable in a single pane of glass for contact centre staff and there should be a strong BI/analytics dashboarding capability available to the supervisors and reporting capability for senior management. Standard back-office users of the system should be able to benefit from the usual phone features but also the ability to work in an agile manner and not be tied to their desk phone.The system must be cloud based (we currently run 9 Virtual Servers to handle our current legacy on-premise phone system) and must be a true omnichannel solution that can address the inefficiencies the contact centre in particular experience by trying to manage multiple disparate solutions.The intention is to engage with a strategic partner for an initial period of 3 years.",
        "procurementMethod": "open",
        "mainProcurementCategory": "goods",
        "submissionMethodDetails": "https://www.sell2wales.gov.wales",
        "tenderPeriod": {
            "endDate": "2023-07-28T17:00:00Z"
        },
        "eligibilityCriteria": "Must complete the required documentation.You only need to supply the completed documentation in your preferred language (English or Welsh).",
        "awardPeriod": {
            "endDate": "2023-08-16T00:00:00Z"
        },
        "documents": [
            {
                "id": "ocds-kuma6s-132618-document-132618-JUL443406-1",
                "title": "RFI - VOIP Omnichannel",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUL443406&idx=1",
                "datePublished": "2023-07-06T13:10:07Z",
                "dateModified": "2023-07-06T13:10:07Z",
                "format": "application/pdf"
            },
            {
                "id": "ocds-kuma6s-132618-document-132618-JUL443406-2",
                "title": "Appendix A - system requirements",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUL443406&idx=2",
                "datePublished": "2023-07-06T13:10:07Z",
                "dateModified": "2023-07-06T13:10:07Z",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "ocds-kuma6s-132618-document-132618-JUL443406-3",
                "title": "Appendix B - Pricing Submission",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUL443406&idx=3",
                "datePublished": "2023-07-06T13:10:07Z",
                "dateModified": "2023-07-06T13:10:07Z",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "ocds-kuma6s-132618-document-132618-JUL443406-4",
                "title": "RFI- VOIP Omnichannel - Cymraeg",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUL443406&idx=4",
                "datePublished": "2023-07-06T13:10:07Z",
                "dateModified": "2023-07-06T13:10:07Z",
                "format": "application/pdf"
            },
            {
                "id": "ocds-kuma6s-132618-document-132618-JUL443406-5",
                "title": "Appendix A - system requirements - Cymraeg",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUL443406&idx=5",
                "datePublished": "2023-07-06T13:10:08Z",
                "dateModified": "2023-07-06T13:10:08Z",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "ocds-kuma6s-132618-document-132618-JUL443406-6",
                "title": "Appendix B - Pricing Submission - Cymraeg",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUL443406&idx=6",
                "datePublished": "2023-07-06T13:10:08Z",
                "dateModified": "2023-07-06T13:10:08Z",
                "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet"
            },
            {
                "id": "ocds-kuma6s-132618-document-132618-JUL443406-7",
                "title": "Diagram that shows how the network runs the existing on-premise telephony system",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=JUL443406&idx=7",
                "datePublished": "2023-07-14T14:10:43Z",
                "dateModified": "2023-07-14T14:10:43Z",
                "format": "image/png"
            }
        ],
        "communication": {
            "atypicalToolUrl": "https://www.sell2wales.gov.wales"
        },
        "additionalClassifications": [
            {
                "id": "32412100",
                "description": "Telecommunications network",
                "scheme": "CPV"
            },
            {
                "id": "32429000",
                "description": "Telephone network equipment",
                "scheme": "CPV"
            },
            {
                "id": "32522000",
                "description": "Telecommunications equipment",
                "scheme": "CPV"
            },
            {
                "id": "32523000",
                "description": "Telecommunications facilities",
                "scheme": "CPV"
            },
            {
                "id": "32524000",
                "description": "Telecommunications system",
                "scheme": "CPV"
            }
        ]
    },
    "noticetype": "S2W Notice - Website Contract Award Notice",
    "awards": [
        {
            "id": "ocds-kuma6s-132618-award-138367-28",
            "suppliers": [
                {
                    "id": "org-47",
                    "name": "Blackstar Solutions"
                }
            ],
            "items": [
                {
                    "id": "ocds-kuma6s-132618-awarditem-138367-28"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "ocds-kuma6s-132618-award-138367-28",
            "awardID": "ocds-kuma6s-132618-award-138367-28",
            "status": "active",
            "dateSigned": "2023-09-15T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "ocds-kuma6s-132618-bidsstatistic-138367-28",
                "measure": "bids",
                "value": 7
            }
        ]
    }
}