{
    "tag": [
        "compiled"
    ],
    "id": "ocds-kuma6s-141426-2025-09-11T11:16:11Z",
    "date": "2025-09-11T11:16:11Z",
    "ocid": "ocds-kuma6s-141426",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-44",
            "name": "Public Services Ombudsman for Wales - Ombwdsmon Gwasanaethau Cyhoeddus Cymru",
            "address": {
                "streetAddress": "Corporate Services, 1 Ffordd yr Hen Gae, Pencoed,",
                "locality": "Bridgend",
                "postalCode": "CF35 5LJ"
            },
            "contactPoint": {
                "name": "Kathryn Criger",
                "email": "kathryn.criger@ombudsman.wales",
                "telephone": "+44 1656644214",
                "url": "https://www.ombudsman.wales"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    }
                ]
            }
        },
        {
            "id": "org-68",
            "name": "Public Services Ombudsman for Wales - Ombwdsmon Gwasanaethau Cyhoeddus Cymru",
            "address": {
                "streetAddress": "1 Ffordd yr Hen Gae, Pencoed,",
                "locality": "Bridgend",
                "postalCode": "CF35 5LJ"
            },
            "contactPoint": {
                "name": "Andrew Jenkins",
                "telephone": "+44 3007900203",
                "faxNumber": "+44 1656641199",
                "url": "http://www.ombudsman.wales"
            },
            "roles": [
                "buyer"
            ]
        },
        {
            "id": "org-71",
            "name": "Ch&I Associates Ltd",
            "address": {
                "streetAddress": "Ch&I Associates, 9, The Old Church, St Matthews Road,",
                "locality": "Norwich",
                "postalCode": "NR1 4JU"
            },
            "roles": [
                "supplier"
            ]
        }
    ],
    "buyer": {
        "name": "Public Services Ombudsman for Wales - Ombwdsmon Gwasanaethau Cyhoeddus Cymru",
        "id": "org-68"
    },
    "tender": {
        "id": "ocds-kuma6s-141426-tender-155618",
        "title": "Invitation to tender for Independent Review Service for Customer Complaints",
        "description": "The Public Services Ombudsman for Wales is inviting tenders for the provision of an Independent Review Service for Customer Complaints (IRSCC). The successful tenderer will independently review service user complaints about the service PSOW has provided. These are complaints that the service PSOW has provided does not meet its published service standards.",
        "procurementMethod": "open",
        "mainProcurementCategory": "services",
        "submissionMethodDetails": "https://www.sell2wales.gov.wales",
        "tenderPeriod": {
            "endDate": "2024-06-14T17:00:00Z"
        },
        "eligibilityCriteria": "For more details please see the tender specification attached to this notice.",
        "awardPeriod": {
            "endDate": "2024-07-08T00:00:00Z"
        },
        "documents": [
            {
                "id": "ocds-kuma6s-141426-document-141426-MAY478026-1",
                "title": "IRSCC Tender Specification - ENG",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=MAY478026&idx=1",
                "datePublished": "2024-05-15T15:39:59Z",
                "dateModified": "2024-05-15T15:39:59Z",
                "format": "application/pdf"
            },
            {
                "id": "ocds-kuma6s-141426-document-141426-MAY478026-2",
                "title": "IRSCC Terms of Reference - ENG",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=MAY478026&idx=2",
                "datePublished": "2024-05-15T15:40:00Z",
                "dateModified": "2024-05-15T15:40:00Z",
                "format": "application/pdf"
            },
            {
                "id": "ocds-kuma6s-141426-document-141426-MAY478026-3",
                "title": "IRSCC Tender Specification - CYM",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=MAY478026&idx=3",
                "datePublished": "2024-05-15T15:40:00Z",
                "dateModified": "2024-05-15T15:40:00Z",
                "format": "application/pdf"
            },
            {
                "id": "ocds-kuma6s-141426-document-141426-MAY478026-4",
                "title": "IRSCC Terms of Reference - CYM",
                "url": "https://www.sell2wales.gov.wales/Notice/Download/DocumentDownload.aspx?id=MAY478026&idx=4",
                "datePublished": "2024-05-15T15:40:00Z",
                "dateModified": "2024-05-15T15:40:00Z",
                "format": "application/pdf"
            }
        ],
        "communication": {
            "atypicalToolUrl": "https://www.sell2wales.gov.wales"
        },
        "additionalClassifications": [
            {
                "id": "75110000",
                "description": "General public services",
                "scheme": "CPV"
            }
        ]
    },
    "noticetype": "S2W Notice - Website Contract Award Notice",
    "awards": [
        {
            "id": "ocds-kuma6s-141426-award-155618-52",
            "suppliers": [
                {
                    "id": "org-71",
                    "name": "Ch&I Associates Ltd"
                }
            ],
            "items": [
                {
                    "id": "ocds-kuma6s-141426-awarditem-155618-52"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "ocds-kuma6s-141426-award-155618-52",
            "awardID": "ocds-kuma6s-141426-award-155618-52",
            "status": "active",
            "dateSigned": "2024-08-06T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "ocds-kuma6s-141426-bidsstatistic-155618-52",
                "measure": "bids",
                "value": 3
            }
        ]
    }
}