{
    "tag": [
        "compiled"
    ],
    "id": "ocds-kuma6s-160437-2026-01-19T11:31:19Z",
    "date": "2026-01-19T11:31:19Z",
    "ocid": "ocds-kuma6s-160437",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-7",
            "name": "Taff Housing Association",
            "address": {
                "streetAddress": "IT, Alexandra House, 307-315 Cowbridge Road East,",
                "locality": "Canton, Cardiff",
                "postalCode": "CF5 1JD"
            },
            "contactPoint": {
                "name": "Clive Mangan",
                "email": "clive.mangan@taffhousing.co.uk",
                "telephone": "+44 8001216064",
                "url": "https://taffhousing.co.uk/"
            },
            "roles": [
                "buyer"
            ]
        }
    ],
    "buyer": {
        "name": "Taff Housing Association",
        "id": "org-7"
    },
    "tender": {
        "id": "ocds-kuma6s-160437-tender-160437",
        "title": "Taff Telecoms (Omnichannel) Tender",
        "description": "Contract for an omnichannel telecoms solution, for Contact Centre, Softphone, DDI line management, geographic site lines, omnichannel capability, call recording, and integration.Approx 200 users, 16 seat contact centre, 12 sitesNOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=160437. (WA Ref:160437)",
        "procurementMethod": "open",
        "mainProcurementCategory": "services",
        "submissionMethodDetails": "https://taffhousing.co.uk/",
        "tenderPeriod": {
            "endDate": "2026-02-27T12:00:00Z"
        },
        "eligibilityCriteria": "Financial Standing- To participate tenderers who file audited accounts with Companies House, should provide annual financial statements for the last 3 financial years which demonstrate their on-going viability.Experience and Capacity-To participate tenderers will need to provide 3 references for contracts currently operated remonstrating relevant experience.Insurance-To participate tenders will need to provide evidence of Professional indemnity insurance protects against claims for loss or damage made by clients or third parties as a result of the impact of negligent services you provided or negligent advice you offered.Business Continuity-To participate tenders will need to provide evidence they have a business continuity arrangement in place to meet the organisation support, uptime and recovery requirements.Data Protection-To participate tenders will need to provide evidence and any accredita-tion or compliance with recognised standards that evidences they can comply with GDPR principles and the UK Data Protection Act 2018.Cyber Security-To participate tenders will need to provide evidence and any accredita-tion or compliance with recognised standards that evidences they adequate cyber secu-rity in place.Vendor Accreditation-To participate tenders will need to provide evidence that they are an accredited vendor for the technologies they are proposing.",
        "awardPeriod": {
            "endDate": "2026-03-27T00:00:00Z"
        },
        "documents": [
            {
                "id": "ocds-kuma6s-160437-document-160437-JAN579355-1",
                "title": "Requirements document",
                "datePublished": "2026-01-21T14:34:39Z",
                "dateModified": "2026-01-21T14:34:39Z",
                "format": "application/pdf"
            }
        ],
        "communication": {
            "atypicalToolUrl": "https://taffhousing.co.uk/"
        },
        "additionalClassifications": [
            {
                "id": "64215000",
                "description": "IP telephone services",
                "scheme": "CPV"
            }
        ]
    },
    "noticetype": "S2W Notice - Website Invitation to Tender Notice"
}