{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000547830-2018-11-09T00:00:00Z",
    "date": "2018-11-09T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000547830",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-45",
            "name": "Partick Housing Association Limited",
            "identifier": {
                "legalName": "Partick Housing Association Limited"
            },
            "address": {
                "streetAddress": "10 Mansfield Street, Partick",
                "locality": "Glasgow",
                "region": "UKM82",
                "postalCode": "G11 5QP"
            },
            "contactPoint": {
                "name": "Jacqueline McCutcheon",
                "email": "jmccutcheon@partickha.org.uk",
                "telephone": "+44 1413301460",
                "faxNumber": "+44 1413574053",
                "url": "http://www.publiccontractsscotland.gov.uk"
            },
            "roles": [
                "buyer",
                "reviewBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "06",
                        "description": "Housing and community amenities",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.partickha.org.uk"
            }
        },
        {
            "id": "org-257",
            "name": "Partick Housing Association Limited",
            "identifier": {
                "legalName": "Partick Housing Association Limited"
            },
            "address": {
                "streetAddress": "10 Mansfield Street, Partick",
                "locality": "Glasgow",
                "region": "UKM82",
                "postalCode": "G11 5QP"
            },
            "contactPoint": {
                "name": "Jacqueline McCutcheon",
                "email": "jmccutcheon@partickha.org.uk",
                "telephone": "+44 1413301460",
                "faxNumber": "+44 1413574053",
                "url": "http://"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody",
                "reviewBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "06",
                        "description": "Housing and community amenities",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.partickha.org.uk"
            }
        },
        {
            "id": "org-258",
            "name": "Research Resource",
            "identifier": {
                "legalName": "Research Resource"
            },
            "address": {
                "streetAddress": "17b Main Street, Cambuslang",
                "locality": "Glasgow",
                "region": "UK",
                "postalCode": "G72 7EX"
            },
            "contactPoint": {
                "telephone": "+44 1416416410"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "url": "http://"
            }
        }
    ],
    "buyer": {
        "name": "Partick Housing Association Limited",
        "id": "org-257"
    },
    "tender": {
        "id": "PHA/CSS2018",
        "title": "Customer Satisfaction Survey",
        "description": "Partick Housing Association is seeking provision of customer satisfaction surveys from 2018 - 2021.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "79342310",
                        "scheme": "CPV"
                    }
                ],
                "deliveryLocation": {
                    "description": "Glasgow (Partick and surrounding area)"
                },
                "deliveryAddresses": [
                    {
                        "region": "UKM82"
                    },
                    {
                        "region": "UKM82"
                    }
                ],
                "relatedLot": "1"
            },
            {
                "id": "2",
                "additionalClassifications": [
                    {
                        "id": "79342311",
                        "scheme": "CPV"
                    }
                ],
                "deliveryLocation": {
                    "description": "Glasgow, Partick and surrounding area"
                },
                "deliveryAddresses": [
                    {
                        "region": "UKM82"
                    },
                    {
                        "region": "UKM82"
                    }
                ],
                "relatedLot": "2"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk",
        "tenderPeriod": {
            "endDate": "2018-07-25T12:00:00Z"
        },
        "awardPeriod": {
            "startDate": "2018-07-26T10:00:00Z"
        },
        "documents": [
            {
                "id": "JUN323101",
                "documentType": "contractNotice",
                "title": "Customer Satisfaction Survey",
                "description": "Partick Housing Association is seeking provision of customer satisfaction surveys from 2018 - 2021.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUN323101",
                "format": "text/html"
            },
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
            },
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            },
            {
                "id": "JUN323101-1",
                "title": "PHA Customer Satisfaction Survey - Advert",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN323101&idx=1",
                "datePublished": "2018-06-25T14:07:36Z",
                "dateModified": "2018-06-25T14:07:36Z",
                "format": "application/pdf"
            },
            {
                "id": "JUN323101-2",
                "title": "PHA Customer Satisfaction Survey - ITT Brief",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN323101&idx=2",
                "datePublished": "2018-06-25T14:07:37Z",
                "dateModified": "2018-07-09T11:30:02Z",
                "format": "application/pdf"
            },
            {
                "id": "JUN323101-3",
                "title": "PHA Customer Satisfaction Survey - ITT Brief",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=JUN323101&idx=3",
                "datePublished": "2018-07-09T11:30:02Z",
                "dateModified": "2018-07-09T11:30:02Z",
                "format": "application/pdf"
            },
            {
                "id": "NOV336601",
                "documentType": "awardNotice",
                "title": "Customer Satisfaction Survey",
                "description": "Partick Housing Association is seeking provision of customer satisfaction surveys from 2018 - 2021.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV336601",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "title": "3 Year Customer Satisfaction Survey 2018",
                "description": "This invitation to tender (ITT) is for the provision of 3 year customer satisfaction survey in relation to customers and factored homeowners of Partick Housing Association (PHA) and our subsidiary company Partick Works Limited (PWL).",
                "status": "complete",
                "hasOptions": false,
                "submissionTerms": {
                    "variantPolicy": "allowed"
                },
                "contractPeriod": {
                    "startDate": "2018-08-02T00:00:00Z",
                    "endDate": "2018-11-14T00:00:00Z"
                },
                "hasRenewal": false
            },
            {
                "id": "2",
                "title": "Monthly Customer Satisfaction Survey (Rolling)",
                "description": "PHA is seeking the following outcomes from our monthly surveys: - you must provide a price for 40 and 50 telephone interviews with customers per month; - provision of innovative survey design and sampling of customers who have recently receive a service from PHA, to ensure that we are continuously improving our customers' experience based upon their feedback; - regular, timely feedback on customers' experience of PHA including our key services and our people; - comparison and analysis of monthly results against previous results where appropriate; - regular review and flexibility in approach to these surveys and the performance indicators and questions to ensure they remain fit for purpose and sufficiently challenge PHA to deliver continuous improvement to meet customer needs.",
                "status": "complete",
                "hasOptions": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "contractPeriod": {
                    "startDate": "2018-08-02T00:00:00Z",
                    "endDate": "2021-03-31T00:00:00Z"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Monthly"
                }
            }
        ],
        "lotDetails": {
            "maximumLotsBidPerSupplier": 2147483647
        },
        "bidOpening": {
            "date": "2018-07-26T10:00:00Z",
            "address": {
                "streetAddress": "PHA Offices, 10 Mansfield Street, Glasgow G11 5QP"
            },
            "description": "Chief Executive Corporate Services Manager"
        },
        "communication": {
            "atypicalToolUrl": "http://www.publiccontractsscotland.gov.uk"
        },
        "contractTerms": {
            "hasElectronicPayment": true,
            "electronicInvoicingPolicy": "allowed",
            "performanceTerms": "Ongoing monitoring of contract performance through regular updates and contract review meetings (minimum 3 meetings)."
        },
        "coveredBy": [
            "GPA"
        ],
        "selectionCriteria": {
            "criteria": [
                {
                    "type": "suitability",
                    "description": "Mandatory requirements - Proposals will need to comply with the requirements for evidence set out by the Scottish Housing Regulator (SHR) and SSHC. As a minimum, the design, analysis, reporting and fieldwork will need to meet the standards set out in the Ipsos MORI Scotland document 'Conducting Surveys of Tenants and Service Users- A Guide' (May 2016). - The SSHC indicators must be included in all survey results. - The survey must be designed and managed to comply with new General Data Protection Regulation (GDPR) legislation and the Market Research Society's Code of Conduct. - PHA will be engaged in the development and feedback of the survey. - Our 3-year Customer Survey must be completed by 15 October 2018."
                }
            ]
        },
        "submissionTerms": {
            "languages": [
                "en"
            ],
            "bidValidityPeriod": {
                "durationInDays": 120
            }
        },
        "classification": {
            "id": "79342311",
            "scheme": "CPV"
        },
        "hasRecurrence": false
    },
    "language": "EN",
    "description": "(SC Ref:563912)",
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000547830"
        },
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000547830"
        }
    ],
    "noticetype": "PCS Notice - Website Contract Award Notice",
    "awards": [
        {
            "id": "PHA/CSS2018-1",
            "title": "3 Year Customer Satisfaction Survey 2018",
            "suppliers": [
                {
                    "id": "org-258",
                    "name": "Research Resource"
                }
            ],
            "relatedLots": [
                "1"
            ]
        },
        {
            "id": "PHA/CSS2018-2",
            "title": "Monthly Customer Satisfaction Survey (Rolling)",
            "suppliers": [
                {
                    "id": "org-258",
                    "name": "Research Resource"
                }
            ],
            "relatedLots": [
                "2"
            ]
        }
    ],
    "contracts": [
        {
            "id": "PHA/CSS2018-1",
            "awardID": "PHA/CSS2018-1",
            "title": "3 Year Customer Satisfaction Survey 2018",
            "status": "active",
            "value": {
                "amount": 34425,
                "currency": "GBP"
            },
            "dateSigned": "2018-08-02T00:00:00Z"
        },
        {
            "id": "PHA/CSS2018-2",
            "awardID": "PHA/CSS2018-2",
            "title": "Monthly Customer Satisfaction Survey (Rolling)",
            "status": "active",
            "value": {
                "amount": 34425,
                "currency": "GBP"
            },
            "dateSigned": "2018-08-02T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "596",
                "measure": "bids",
                "value": 4,
                "relatedLot": "1"
            },
            {
                "id": "597",
                "measure": "smeBids",
                "value": 4,
                "relatedLot": "1"
            },
            {
                "id": "598",
                "measure": "foreignBidsFromEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "599",
                "measure": "foreignBidsFromNonEU",
                "value": 0,
                "relatedLot": "1"
            },
            {
                "id": "600",
                "measure": "electronicBids",
                "value": 4,
                "relatedLot": "1"
            },
            {
                "id": "601",
                "measure": "bids",
                "value": 4,
                "relatedLot": "2"
            },
            {
                "id": "602",
                "measure": "smeBids",
                "value": 4,
                "relatedLot": "2"
            },
            {
                "id": "603",
                "measure": "foreignBidsFromEU",
                "value": 0,
                "relatedLot": "2"
            },
            {
                "id": "604",
                "measure": "foreignBidsFromNonEU",
                "value": 0,
                "relatedLot": "2"
            },
            {
                "id": "605",
                "measure": "electronicBids",
                "value": 4,
                "relatedLot": "2"
            }
        ]
    }
}