{
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    "id": "ocds-r6ebe6-0000632586-2020-12-03T00:00:00Z",
    "date": "2020-12-03T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000632586",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-13",
            "name": "West Lothian Council",
            "identifier": {
                "legalName": "West Lothian Council"
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            "address": {
                "streetAddress": "West Lothian Civic Centre, Howden South Road",
                "locality": "Livingston",
                "region": "UKM78",
                "postalCode": "EH54 6FF"
            },
            "contactPoint": {
                "name": "Anita Bainbridge",
                "email": "anita.bainbridge@westlothian.gov.uk",
                "url": "http://"
            },
            "roles": [
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            "details": {
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                        "id": "Regional or local authority",
                        "scheme": "TED_CA_TYPE"
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                        "description": "General public services",
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                "url": "http://westlothian.gov.uk"
            }
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    ],
    "buyer": {
        "name": "West Lothian Council",
        "id": "org-13"
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    "planning": {
        "documents": [
            {
                "id": "DEC401337",
                "documentType": "plannedProcurementNotice",
                "title": "Housing Management System",
                "description": "West Lothian Council have a requirement to tender for an IT management system covering daily operations within the Housing, Customer and Building Service areas. As our service recovers and renews following Covid 19, we are seeking to ensure we operate digitally, in communities and efficiently. We wish to deliver resolutions and services at point of need, and be able to deliver entire customer journeys, end to end. We want a system agile enough to deliver self service, automation and to be agnostic of device or method of contact. We want a solution that supports our ethos of service design by user feedback, and integrates fully and seamlessly with the council's CRM provision. We see the next 10 years as a critical decade of modernisation of our service to move into a more user focused service delivery model, and require a partner who will not just enable this, but will deliver future proof solutions for a modern housing and customer service.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=DEC401337",
                "format": "text/html"
            }
        ]
    },
    "tender": {
        "id": "CC10701",
        "title": "Housing Management System",
        "description": "West Lothian Council have a requirement to tender for an IT management system covering daily operations within the Housing, Customer and Building Service areas. As our service recovers and renews following Covid 19, we are seeking to ensure we operate digitally, in communities and efficiently. We wish to deliver resolutions and services at point of need, and be able to deliver entire customer journeys, end to end. We want a system agile enough to deliver self service, automation and to be agnostic of device or method of contact. We want a solution that supports our ethos of service design by user feedback, and integrates fully and seamlessly with the council's CRM provision. We see the next 10 years as a critical decade of modernisation of our service to move into a more user focused service delivery model, and require a partner who will not just enable this, but will deliver future proof solutions for a modern housing and customer service.",
        "status": "planned",
        "items": [
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                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "72222000",
                        "scheme": "CPV"
                    },
                    {
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                        "scheme": "CPV"
                    },
                    {
                        "id": "72222100",
                        "scheme": "CPV"
                    },
                    {
                        "id": "72223000",
                        "scheme": "CPV"
                    },
                    {
                        "id": "72267100",
                        "scheme": "CPV"
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                ],
                "deliveryAddresses": [
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                        "region": "UKM78"
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                "relatedLot": "1"
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        ],
        "value": {
            "amount": 800000,
            "currency": "GBP"
        },
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "DEC401337-1",
                "title": "The document attached details further information available at this time.",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=DEC401337&idx=1",
                "datePublished": "2020-12-09T10:52:51Z",
                "dateModified": "2020-12-09T10:52:51Z",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "The council's present IT Management system covers daily operations within the Housing, Customer and Building Service areas. The system is central to all users (both West Lothian Council and external partner housing associations) across a wide geographic base and makes use of mobile solutions for field based staff and remote working and be device responsive. The system provides reports, key performance indicators and manages Homeless, Allocations, Rents, Arrears, Repairs, Purchasing of materials, plant & equipment and Property Asset Mgt operations. The system incorporates a customer portal facility for our use by our existing tenants and housing waiting list applicants. A repair diagnostic system is also used by our staff and customers to help ensure effective repairs reporting which is currently hosted externally.",
                "status": "planned"
            }
        ],
        "communication": {
            "futureNoticeDate": "2021-06-01T00:00:00Z"
        },
        "coveredBy": [
            "GPA"
        ],
        "classification": {
            "id": "72222200",
            "scheme": "CPV"
        },
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        }
    },
    "language": "EN",
    "description": "Further information can be obtained from Anita Bainbridge (IT Procurement Contract Licence Manager) anita.bainbridge@westlothian.gov.uk or Derek Cornwall (Customer Services Manager - Housing, Customer and Building Services) derek.cornwall@westlothian.gov.uk NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=632586. (SC Ref:632586)",
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    ],
    "noticetype": "OJEU - F1 - Prior Information Notice"
}