{
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    "id": "ocds-r6ebe6-0000673066-2022-02-01T00:00:00Z",
    "date": "2022-02-01T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000673066",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-71",
            "name": "Abertay Housing Association Ltd",
            "identifier": {
                "legalName": "Abertay Housing Association Ltd"
            },
            "address": {
                "streetAddress": "147 Fintry Drive",
                "locality": "Dundee",
                "region": "UKM71",
                "postalCode": "DD4 9HE"
            },
            "contactPoint": {
                "name": "Marjorie Sloan",
                "email": "marjories@abertayha.co.uk",
                "telephone": "+44 1382903545",
                "url": "http://www.publiccontractsscotland.gov.uk/"
            },
            "roles": [
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            "details": {
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                        "id": "Registered Social Landlord",
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                    {
                        "id": "06",
                        "description": "Housing and community amenities",
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                ],
                "url": "http://www.abertayha.co.uk"
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        },
        {
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            },
            "contactPoint": {
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                "telephone": "+44 1382513825",
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            },
            "roles": [
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        {
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            "name": "Abertay Housing Association Ltd",
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            },
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                    {
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                ],
                "url": "http://www.abertayha.co.uk"
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            "identifier": {
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            "address": {
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                "locality": "Kirkintilloch",
                "region": "UK",
                "postalCode": "G66 1LF"
            },
            "contactPoint": {
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            "roles": [
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        "id": "ocds-r6ebe6-0000673066",
        "title": "Telephony Services",
        "description": "Telephony services including landlines, maintenance and monnitoring service",
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        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
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                "title": "Telephony Services",
                "description": "Telephony services including landlines, maintenance and monnitoring service",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=NOV433727",
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                "id": "economic",
                "documentType": "economicSelectionCriteria"
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            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
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                "id": "NOV433727-1",
                "title": "Cover Letter",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV433727&idx=1",
                "datePublished": "2021-11-23T13:14:11Z",
                "dateModified": "2021-11-23T13:14:11Z",
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            },
            {
                "id": "NOV433727-2",
                "title": "Contract Brief",
                "url": "https://www.publiccontractsscotland.gov.uk/NoticeDownload/DownloadDocument.aspx?id=NOV433727&idx=2",
                "datePublished": "2021-11-23T13:14:11Z",
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                "datePublished": "2021-11-23T13:14:11Z",
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                "title": "Standard Conditions",
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                "title": "Telephony Services",
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                "id": "1",
                "description": "The proposal should be for services commencing on 21 March 2022 and finishing on 20 March 2024 with a possible extension for a further two years and include the following: 1. Landlines Lines which are detailed in the attached spreadsheet including: - 19 analogue line rental - 4 of these also require ADSL and 2 require FTTC - 1 is a PSTN line - 1 is a business line with broadband - 9 require level 2.5 care, 5 require level 4 care and the remainder require level 1 care - One number has 10 SIP channels which support 43 DDI numbers including 2 Streamline lines - One line is required for the Voice Mail Auto attendant - 7 VOIP numbers - Current phone numbers to be maintained - A full maintenance package to be provided on all lines, including public holiday and out of hours cover. Our current phone system runs on an Avaya IP500 CCU. Suppliers should confirm that this system is suitable or, if not, suggest alternatives including costings. 2. Monitoring Call monitoring software should be able to: - Monitor up to ten agents - Record the number of calls - Record the number of lost calls (with the ability to set a time threshold below which it is not counted as a call) - Record the number of agents logged on and what their 'status' was at any given time - Record answer times (Minimum, maximum and average and number answered within target) - Further investigate any of the above, should the need arise - Format this data in a presentable way for the purposes of tracking trends (e.g. graphs, pie charts etc) easily - ideally without having to, but still being able to, export the data into excel and manipulate it as required. - Readily review historical call data for the purpose of tracking trends - Manager to be able to monitor performance and answer calls as agent at the same time. - Agents to select a variety of statuses depending on their delegated task and to be able to create bespoke status settings to allow agents statuses to be reviewed. The ability to set each status with different call receiving priorities. Service and training should be available during the Association's opening hours as set out in the background section. The Association does not currently record calls and has no immediate plans to introduce this. The Association would however want this functionality to be available.",
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                "hasRenewal": true,
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            "address": {
                "streetAddress": "147 Fintry Drive"
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        "contractTerms": {
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            "electronicInvoicingPolicy": "allowed"
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        "otherRequirements": {
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        "selectionCriteria": {
            "criteria": [
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                    "type": "suitability",
                    "description": "Our minimum requirements for this submission are set out below. Please indicate whether you meet the criteria and include copies with your submission: Financial & Insurance information - Audited accounts for the previous two financial years or financial information (if a start-up business) - Professional Indemnity Insurance at a minimum level of GBP1m. Business & Professional Standing - Information relating to any criminal or civil court actions or convictions (including: bankruptcy or insolvency; conspiracy; corruption or bribery; fraud; and money laundering), including those relating to any directors - Details of unresolved Environmental Enforcement / Remedial orders - Your data protection policy (for GDPR compliance) - Equal Opportunities policy - Appropriate accreditation such as ISO 9001, ISO 14001, ISO 18001 or equivalent."
                }
            ]
        },
        "submissionTerms": {
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            ],
            "bidValidityPeriod": {
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            "id": "64214000",
            "scheme": "CPV"
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        "hasRecurrence": true,
        "recurrence": {
            "description": "Depending on whether the extension is used, this will next be published in autumn 2023 or autumn 2025"
        }
    },
    "language": "EN",
    "description": "(SC Ref:681577)",
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                    "id": "org-510",
                    "name": "Exchange Communications"
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            "dateSigned": "2022-01-11T00:00:00Z"
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                "measure": "lowestValidBidValue",
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            {
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                "measure": "highestValidBidValue",
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                "measure": "bids",
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                "measure": "smeBids",
                "value": 7,
                "relatedLot": "1"
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            {
                "id": "1935",
                "measure": "foreignBidsFromEU",
                "value": 0,
                "relatedLot": "1"
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                "id": "1936",
                "measure": "foreignBidsFromNonEU",
                "value": 7,
                "relatedLot": "1"
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                "id": "1937",
                "measure": "electronicBids",
                "value": 7,
                "relatedLot": "1"
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