{ "tag": [ "compiled" ], "id": "ocds-r6ebe6-0000827304-2026-03-26T00:00:00Z", "date": "2026-03-26T00:00:00Z", "ocid": "ocds-r6ebe6-0000827304", "initiationType": "tender", "parties": [ { "id": "org-36", "name": "National Library of Scotland", "identifier": { "legalName": "National Library of Scotland" }, "address": { "streetAddress": "George IV Bridge", "locality": "Edinburgh", "region": "UKM", "postalCode": "EH1 1EW" }, "contactPoint": { "name": "Rosa Mak", "email": "rosa.mak@nls.uk", "telephone": "+44 1316233700", "url": "http://www.publiccontractsscotland.gov.uk" }, "roles": [ "buyer", "centralPurchasingBody" ], "details": { "classifications": [ { "id": "Body governed by public law", "scheme": "TED_CA_TYPE" }, { "id": "08", "description": "Recreation, culture and religion", "scheme": "COFOG" } ], "url": "http://www.nls.uk" } }, { "id": "org-6", "name": "Edinburgh Sheriff Court", "identifier": { "legalName": "Edinburgh Sheriff Court" }, "address": { "streetAddress": "27 Chambers Street", "locality": "Edinburgh", "postalCode": "EH1 1LB" }, "contactPoint": { "url": "http://www.scotcourts.gov.uk/the-courts/sheriff-court/find-a-court" }, "roles": [ "reviewBody" ] } ], "buyer": { "name": "National Library of Scotland", "id": "org-36" }, "tender": { "id": "2025.26.065", "title": "Customer Relationship Management (CRM) Solution", "description": "The National Library of Scotland (the Library) is procuring a service provider to implement a cloud hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library.", "status": "active", "items": [ { "id": "1", "additionalClassifications": [ { "id": "72266000", "scheme": "CPV" }, { "id": "72262000", "scheme": "CPV" }, { "id": "72261000", "scheme": "CPV" }, { "id": "72260000", "scheme": "CPV" } ], "deliveryLocation": { "description": "57 George IV Bridge, Edinburgh EH1 1EW" }, "deliveryAddresses": [ { "region": "UKM75" } ], "relatedLot": "1" } ], "value": { "amount": 245000, "currency": "GBP" }, "procurementMethod": "open", "procurementMethodDetails": "Open procedure", "mainProcurementCategory": "services", "submissionMethod": [ "electronicSubmission" ], "submissionMethodDetails": "http://www.publiccontractsscotland.gov.uk", "tenderPeriod": { "endDate": "2026-04-28T12:00:00Z" }, "awardPeriod": { "startDate": "2026-04-28T13:30:00Z" }, "documents": [ { "id": "MAR552564", "documentType": "contractNotice", "title": "Customer Relationship Management (CRM) Solution", "description": "The National Library of Scotland (the Library) is procuring a service provider to implement a cloud hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library.", "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=MAR552564", "format": "text/html" }, { "id": "MAR552564-1", "title": "CRM Solution 2025.26.065 - Pricing Schedule", "datePublished": "2026-03-26T11:35:11Z", "dateModified": "2026-03-26T11:35:11Z", "format": "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet" }, { "id": "MAR552564-2", "title": "CRM Solution 2025.26.065 - ITT Annex B (Appendix 1-4)", "datePublished": "2026-03-26T11:35:11Z", "dateModified": "2026-03-26T11:35:11Z", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "MAR552564-3", "title": "CRM Solution 2025.26.065 - Invitation to Tender(ITT) Cover Letter", "datePublished": "2026-03-26T11:35:11Z", "dateModified": "2026-03-26T11:35:11Z", "format": "application/pdf" }, { "id": "MAR552564-4", "title": "CRM Solution 2025.26.065 - Conditions of Contract Model Form for Services", "datePublished": "2026-03-26T11:35:11Z", "dateModified": "2026-03-26T11:35:11Z", "format": "application/pdf" }, { "id": "MAR552564-5", "title": "CRM Solution 2025.26.065 - Requirements Specification", "datePublished": "2026-03-26T11:35:12Z", "dateModified": "2026-03-26T11:35:12Z", "format": "application/pdf" }, { "id": "MAR552564-6", "title": "CRM Solution 2025.26.065 - Request for Additional Information", "datePublished": "2026-03-26T11:35:12Z", "dateModified": "2026-03-26T11:35:12Z", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" }, { "id": "MAR552564-7", "title": "CRM Solution 2025.26.065 - Quality(Technical) Response Document", "datePublished": "2026-03-26T11:35:12Z", "dateModified": "2026-03-26T11:35:12Z", "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document" } ], "lots": [ { "id": "1", "description": "For the first phase of the Library's wider CRM programme, the Library is in the process of procuring a service provider to implement a cloud-hosted Customer Relationship Management (CRM) solution and associated services in partnership with the Library. The first phase focuses on the establishment of secure and governed data flows between systems for the purpose of improving fundraising and supporter engagement, strengthening communications and stewardship. It is intended to: - Replace the existing legacy fundraising CRM (Raiser's Edge) with a modern cloud-hosted CRM solution - Migrate agreed user data and enable core CRM functionality for communications, fundraising, and supporter management - Sync membership data between the in-house Customer Registration System (CRS) and the new CRM - Enable centrally controlled communications to members and supporters, including consent, preference, and suppression management - Support improved join, renew and donate journeys through integration with parallel web design work - Establish clear governance for data, consent, and reporting. The new CRM Solution implementation is supported through funding from Bloomberg Philanthropies as part of the Bloomberg Digital Accelerator Programme.", "status": "active", "awardCriteria": { "criteria": [ { "type": "quality", "name": "Technical", "description": "80" }, { "type": "price", "description": "20" } ] }, "hasOptions": false, "submissionTerms": { "variantPolicy": "notAllowed" }, "contractPeriod": { "durationInDays": 900 }, "hasRenewal": true, "renewal": { "description": "Optional extension up to 3 x 12 months." } } ], "bidOpening": { "date": "2026-04-28T13:30:00Z", "address": { "streetAddress": "Public Contracts Scotland (PCS) Portal post box" }, "description": "Information about authorised persons and opening procedure: Ines Byrne- Procurement and Contracts Manager Rosa Mak - Procurement and Contracts Partner Neil Brown- Procurement and Contracts Officer" }, "contractTerms": { "hasElectronicPayment": true, "hasElectronicOrdering": true, "electronicInvoicingPolicy": "allowed", "performanceTerms": "The relevant contract performance conditions are included in the procurement documents." }, "coveredBy": [ "GPA" ], "otherRequirements": { "requiresStaffNamesAndQualifications": true }, "selectionCriteria": { "criteria": [ { "type": "suitability", "description": "The relevant selection criteria will be included in the SPD module." }, { "type": "economic", "description": "The relevant selection criteria will be included in the SPD module.", "minimum": "Tenderers must be of sound economic standing to be able to fulfil contractual requirements if appointed. Tenderers must submit three most recent financial years of audited accounts including (i) balance sheets and (ii) profit and loss information- or equivalent information, according to circumstances. It is a requirements for tenderers to hold, or commit to obtain prior to the commencement of any subsequently awarded contract the types and levels of insurances indicated below: Employers Liability: 5,000,000 GBP Professional Indemnity: 2,000,000 GBP Public / Product Liability: 2,000,000 GBP" }, { "type": "technical", "description": "The relevant selection criteria will be included in the SPD module.", "minimum": "The relevant selection criteria will be included in the SPD module." } ] }, "submissionTerms": { "languages": [ "en" ] }, "techniques": { "hasElectronicAuction": true }, "classification": { "id": "72263000", "scheme": "CPV" }, "hasRecurrence": false, "legalBasis": { "id": "32014L0024", "scheme": "CELEX" } }, "language": "EN", "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at http://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=827304. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at http://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:827304) Download the copy of the online SPD document here (to be completed online through postbox submission): https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=827304", "links": [ { "rel": "canonical", "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000827304" } ], "noticetype": "OJEU - F2 - Contract Notice" }