---
title: "DCH Service Desk System"
ocid: "ocds-b5fd17-000ad3ae-a48c-4d8c-bde4-6f044439a169"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-000ad3ae-a48c-4d8c-bde4-6f044439a169"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-000ad3ae-a48c-4d8c-bde4-6f044439a169.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-000ad3ae-a48c-4d8c-bde4-6f044439a169.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DORSET COUNTY HOSPITAL NHS FOUNDATION TRUST"
published: "2025-12-29"
---

# DCH Service Desk System

Buyer: DORSET COUNTY HOSPITAL NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-000ad3ae-a48c-4d8c-bde4-6f044439a169

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-000ad3ae-a48c-4d8c-bde4-6f044439a169)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-000ad3ae-a48c-4d8c-bde4-6f044439a169.json)

## Summary

The procurement process for the title 'DCH Service Desk System' has reached the award stage. The contracting authority is Dorset County Hospital NHS Foundation Trust, located in Dorchester, United Kingdom. This contract, classified under the industry category of software package and information systems (CPV code 48000000), pertains to goods procurement using a selective procurement method via a framework agreement. The tender concluded on 24th December 2025, and the contract is due to commence on 1st May 2026, lasting until 30th April 2028. The award, valued at £73,101, was granted to TOPDESK UK LIMITED.

This tender presents significant business growth opportunities, particularly for firms specialising in delivering software solutions and information systems. Though this specific contract was not open for SMEs and VCSEs, organisations with capabilities in managing large-scale software service desks could have found this opportunity advantageous. Businesses with the capacity to leverage framework agreements would be well-suited to engage in similar future procurements.

## Notice

DCH Service Desk System

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8c1ac9b9-6cff-407d-85b9-90d15cc86eb2 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Dec 2025 |
| Submission deadline | 24 Dec 2025 |
| Future notice date | Not specified |
| Award date | 24 Dec 2025 |
| Contract period | 30 Apr 2026 - 30 Apr 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £48,374 |
| Lots value | Not specified |
| Awards value | £73,101 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DORSET COUNTY HOSPITAL NHS FOUNDATION TRUST |
| Locality | DORCHESTER |
| Post town | Dorchester |
| Postcode | DT1 2JY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK64 Dorset |
| Local authority | Dorset |
| Electoral ward | Dorchester West |
| Westminster constituency | West Dorset |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TOPDESK |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 29 Dec 2025 at 09:09 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8c1ac9b9-6cff-407d-85b9-90d15cc86eb2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8c1ac9b9-6cff-407d-85b9-90d15cc86eb2
  29th December 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-000ad3ae-a48c-4d8c-bde4-6f044439a169. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-000ad3ae-a48c-4d8c-bde4-6f044439a169.json.