---
title: "Teams Telephony Project (Procurement of Clobba)"
ocid: "ocds-b5fd17-0029f5cf-bd4c-4f28-bd9d-c44904d9f14a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0029f5cf-bd4c-4f28-bd9d-c44904d9f14a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0029f5cf-bd4c-4f28-bd9d-c44904d9f14a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0029f5cf-bd4c-4f28-bd9d-c44904d9f14a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LEICESTERSHIRE COUNTY COUNCIL"
published: "2022-09-30"
---

# Teams Telephony Project (Procurement of Clobba)

Buyer: LEICESTERSHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-0029f5cf-bd4c-4f28-bd9d-c44904d9f14a

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## Summary

The Leicestershire County Council has awarded a contract for the Teams Telephony Project (Procurement of Clobba) to Trustmarque Solutions Limited. The contract, valued at £66,555.67 GBP, falls under the services category. The tender process was completed, with the contract period starting on October 3, 2022, and ending on October 2, 2023. The tender closed on September 22, 2022.

This contract presents an opportunity for businesses in software packages and information systems to provide services to Leicestershire County Council. Companies that can offer self-service functionality for managing call queues and reporting are well-suited to compete. The Council's preference for third-party products that meet these requirements suggests an opening for innovative solutions in this area, providing a chance for growth and collaboration in the software services industry.

## Notice

Service areas require self-service functionality to manage the membership, opening hours and messages, as well as reporting to establish if there are any issues regarding the operation of their Teams call queues. Self service call queue management was previously available in Skype however reporting was provided via the provision of bespoke reporting which is no longer possible. Therefore, procurement of a third party product which can meet the self-service and reporting requirements is required.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/187fc2d8-78fb-44bc-a215-a85c9429426a |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Sep 2022 |
| Submission deadline | 22 Sep 2022 |
| Future notice date | Not specified |
| Award date | 22 Sep 2022 |
| Contract period | 2 Oct 2022 - 2 Oct 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £66,555 |
| Lots value | Not specified |
| Awards value | £66,555 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LEICESTERSHIRE COUNTY COUNCIL |
| Locality | LEICESTER |
| Post town | Leicester |
| Postcode | LE3 8RA |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF22 Leicestershire CC and Rutland |
| Local authority | Blaby |
| Electoral ward | Glenfield Faire |
| Westminster constituency | Mid Leicestershire |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRUSTMARQUE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 30 Sep 2022 at 14:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/187fc2d8-78fb-44bc-a215-a85c9429426a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/187fc2d8-78fb-44bc-a215-a85c9429426a
  30th September 2022 - Awarded contract notice on Contracts Finder

## Notice URLs

- https://www.eastmidstenders.org/index.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0029f5cf-bd4c-4f28-bd9d-c44904d9f14a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0029f5cf-bd4c-4f28-bd9d-c44904d9f14a.json.