---
title: "Shout Text Service"
ocid: "ocds-b5fd17-0032eb2d-2f56-4b95-9b6e-2f3f1c534a11"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0032eb2d-2f56-4b95-9b6e-2f3f1c534a11"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0032eb2d-2f56-4b95-9b6e-2f3f1c534a11.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0032eb2d-2f56-4b95-9b6e-2f3f1c534a11.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "NHS ENGLAND"
published: "2020-09-27"
---

# Shout Text Service

Buyer: NHS ENGLAND  
Current stage: Award  
OCID: ocds-b5fd17-0032eb2d-2f56-4b95-9b6e-2f3f1c534a11

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## Summary

NHS England has completed the procurement process for the "Shout Text Service," a crucial service offering 24/7 crisis support via text. This initiative falls under the Short Message Service (SMS) services category and was allocated a budget of £288,000. The tender process was executed through a negotiated procedure without prior publication, with the tender period ending on 5th June 2020. The contract commenced on 8th June 2020 and is set to conclude on 31st May 2021, covering delivery across the UK and the British Overseas Territories.

This contract presents significant opportunities for businesses in the mental health and telecommunication sectors, particularly those capable of delivering crisis support services through SMS. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly well-suited to compete for similar tenders, as demonstrated by the successful contract award to Mental Health Innovations. Engaging in such contracts can enhance these businesses' visibility and growth within the public services sector.

## Notice

Shout is a free (at the point of use) 24/7 text service for anybody suffering a crisis. The service is manned with trained crisis volunteers who converse with texters, while receiving real time monitoring and support from paid clinical Supervisors (24/7).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2e74a0fe-b1f9-4724-bff7-58068b82e0b4 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Negotiated procedure without prior publication (above threshold) |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Sep 2020 |
| Submission deadline | 5 Jun 2020 |
| Future notice date | Not specified |
| Award date | 7 Jun 2020 |
| Contract period | 7 Jun 2020 - 31 May 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £288,000 |
| Lots value | Not specified |
| Awards value | £288,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS ENGLAND |
| Locality | LEEDS |
| Post town | Leeds |
| Postcode | LS2 7UE |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE4 West Yorkshire |
| ITL 3 | TLE42 Leeds |
| Local authority | Leeds |
| Electoral ward | Little London & Woodhouse |
| Westminster constituency | Leeds Central and Headingley |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | MENTAL HEALTH INNOVATIONS |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64212100 - Short Message Service (SMS) services

## Release History

- 27 Sep 2020 at 10:33 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2e74a0fe-b1f9-4724-bff7-58068b82e0b4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/2e74a0fe-b1f9-4724-bff7-58068b82e0b4
  27th September 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0032eb2d-2f56-4b95-9b6e-2f3f1c534a11. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0032eb2d-2f56-4b95-9b6e-2f3f1c534a11.json.