---
title: "NHS Digital Contact Centre (TAL)"
ocid: "ocds-b5fd17-0048c7d7-0aa6-413f-bae8-4ebec9d0cd05"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0048c7d7-0aa6-413f-bae8-4ebec9d0cd05"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0048c7d7-0aa6-413f-bae8-4ebec9d0cd05.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0048c7d7-0aa6-413f-bae8-4ebec9d0cd05.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CROWN COMMERCIAL SERVICE"
published: "2018-10-12"
---

# NHS Digital Contact Centre (TAL)

Buyer: CROWN COMMERCIAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-0048c7d7-0aa6-413f-bae8-4ebec9d0cd05

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0048c7d7-0aa6-413f-bae8-4ebec9d0cd05)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0048c7d7-0aa6-413f-bae8-4ebec9d0cd05.json)

## Summary

The procurement process, initiated by the Crown Commercial Service on behalf of NHS Digital, involves the provision of Contact Centre Services through a tender titled "NHS Digital Contact Centre (TAL)." This contract, valued at £25,413,621, has successfully progressed to the award stage, with a contract period commencing on 3rd September 2018 and concluding on 2nd September 2021. Key details of the procurement include a selective method, utilising a call-off from a framework agreement, and it encompasses delivery across various locations such as British Overseas Territories, the Channel Islands, Europe, the Isle of Man, and the United Kingdom.

This tender presents significant growth opportunities for businesses specialising in call centre services and related solutions. Companies that possess the capabilities to deliver comprehensive customer service operations, including telephone appointment management, would be particularly well-suited to compete. The contract's sizeable value suggests a long-term partnership potential, making it an attractive prospect for large service providers aiming to expand their market reach within the public sector.

## Notice

This notice is for the purpose of transparency only. This Contract notice is on behalf of NHS Digital for the provision of Contact Centre Services, Telephone Appointment Line (TAL).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/a904b158-058d-42c1-9337-41a4b5eaad76 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Oct 2018 |
| Submission deadline | 6 Jun 2018 |
| Future notice date | Not specified |
| Award date | 6 Aug 2018 |
| Contract period | 2 Sep 2018 - 2 Sep 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £25,413,621 |
| Lots value | Not specified |
| Awards value | £25,413,621 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN COMMERCIAL SERVICE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 9PP |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | City Centre North |
| Westminster constituency | Liverpool Riverside |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TELEPERFORMANCE |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 12 Oct 2018 at 08:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/a904b158-058d-42c1-9337-41a4b5eaad76

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/a904b158-058d-42c1-9337-41a4b5eaad76
  12th October 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/349205ea-aca1-40d8-8291-7821de1e72a5
  Redacted Contract

## Notice URLs

- https://www.gov.uk/government/organisations/crown-commercial-service

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0048c7d7-0aa6-413f-bae8-4ebec9d0cd05. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0048c7d7-0aa6-413f-bae8-4ebec9d0cd05.json.