--- title: "Customer Service Advisor (28/2/24) - SJA" ocid: "ocds-b5fd17-0070edb8-a062-4701-950f-47e79854ca29" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0070edb8-a062-4701-950f-47e79854ca29" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0070edb8-a062-4701-950f-47e79854ca29.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-0070edb8-a062-4701-950f-47e79854ca29.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2024-02-28" --- # Customer Service Advisor (28/2/24) - SJA Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-0070edb8-a062-4701-950f-47e79854ca29 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-0070edb8-a062-4701-950f-47e79854ca29) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-0070edb8-a062-4701-950f-47e79854ca29.json) ## Summary The Sandwell Metropolitan Borough Council has issued a tender for the provision of Customer Service Advisor services located at 100 Oldbury Road, Smethwick, B66 1JE. The procurement stage is currently open, with a closing date set for Wednesday 6 March 2024 at 17:30pm. The contract period is expected to run from 18th March 2024 to 18th June 2024. This opportunity falls under the services main procurement category and follows an open procedure below the threshold. This tender from the Sandwell Metropolitan Borough Council presents an opportunity for businesses to provide Customer Service Advisor services to the Adult Social Care Enquiry Team. Companies in the personnel services sector, especially those experienced in contact centre operations and customer-focused roles, are well-suited to compete for this contract. The tender period ends on 6th March 2024, with services expected to commence on 18th March 2024. Interested parties are encouraged to engage with the Sandwell MBC In-tend Supplier Portal for submission and interaction throughout the procurement process. ## Notice Customer Service Advisor Rate of Pay: Band D, ?13.02 per hour (PAYE) Hours: 37 Hours per week Location: 100 Oldbury Road, Smethwick, B66 1JE Start Date: ASAP Contract type: Agency Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: An opportunity has arisen for two Customer Service Advisor's to join the Adult Social Care Enquiry Team on a temporary basis. This role is for 37 hours per week and the service operates 9am to 5.30pm Monday to Thursday and 9am to 5pm on Fridays. The Enquiry service operates a hybrid working approach. The post involves delivering an enhanced customer experience to people accessing Adult Social Care, that promotes wellbeing to local people in their local communities. The ideal candidate will have experience of working within a busy Contact Centre environment and will need to: o deal with incoming calls and process requests for services from all customer enquiries across multiple channels, o be an active listener, with clear communication skills, o have excellent IT skills as the role requires the use of numerous systems and applications o be able to offer a service focused on customer experience and care o You must have GSCE English and Maths or an equivalent qualification A standard DBS check is required for this role. This role will also fall inside of IR35 Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. Please note this advert is also out with our Master Vendor You will receive further information regarding invoice terms if your candidate is appointed to this role. Invoices must be sent electronically on a weekly basis to templink_1@sandwell.gov.uk along with your workers authorised timesheet supplied by your agency. Payments are then released 14 days from the date of the invoice. The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Closing Date: Wednesday 6 March 2024 at 17.30pm Additional information: The Council will be using the In-tend e-Tendering System for this Procurement opportunity, please visit https://in-tendhost.co.uk/sandwellmbc to access the Sandwell MBC In-tend Supplier Portal. From here you will be able to register your company, express an interest in the opportunity, and gain immediate access to the related documents. To submit your documents, you will be required to opt in. For a Step by Step user guide to the Sandwell MBC In-tend Supplier Portal please click on the 'Guidance for Suppliers' section of the website. All procurement responses must be carried out via the Sandwell MBC In-tend Supplier Portal. If you require further assistance in respect of the system, please contact the In-tend support team on 0844 272 8810. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3cc7394c-3f2c-4827-ac8e-c32844e2c862 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 28 Feb 2024 | | Submission deadline | 6 Mar 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 18 Mar 2024 - 18 Jun 2024 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £6,620 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79620000 - Supply services of personnel including temporary staff ## Release History - 28 Feb 2024 at 14:13 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/3cc7394c-3f2c-4827-ac8e-c32844e2c862 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/3cc7394c-3f2c-4827-ac8e-c32844e2c862 28th February 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0070edb8-a062-4701-950f-47e79854ca29. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0070edb8-a062-4701-950f-47e79854ca29.json.