--- title: "Website and e-commerce re-design, with integrated customer relationship management (CRM" ocid: "ocds-b5fd17-007fc4a8-d2c2-4d4b-830f-49ce5bb415c0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-007fc4a8-d2c2-4d4b-830f-49ce5bb415c0" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-007fc4a8-d2c2-4d4b-830f-49ce5bb415c0.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-007fc4a8-d2c2-4d4b-830f-49ce5bb415c0.json" source: "Contracts Finder" current_stage: "Tender" buyer: "POETRY SOCIETY(INCORPORATED)(THE" published: "2025-05-29" --- # Website and e-commerce re-design, with integrated customer relationship management (CRM Buyer: POETRY SOCIETY(INCORPORATED)(THE Current stage: Tender OCID: ocds-b5fd17-007fc4a8-d2c2-4d4b-830f-49ce5bb415c0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-007fc4a8-d2c2-4d4b-830f-49ce5bb415c0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-007fc4a8-d2c2-4d4b-830f-49ce5bb415c0.json) ## Summary The Poetry Society is seeking service providers for the re-design of their website and e-commerce platform, integrating a new Customer Relationship Management (CRM) system to replace an outdated manual database. The project is located in London, postal code WC2H 9BX, and falls under the industry category of CRM software development services. Currently at the tender amendment stage, this open procurement process is below threshold and invites suitable suppliers to submit proposals by 23:59 on 12th June 2025. The contract, valued at £101,500, is set to commence on 23rd June 2025 and conclude by 18th December 2026, lasting 18 months. This tender presents significant opportunities for businesses experienced in digital transformation, CRM integration, and website design, particularly those with strong project management capabilities. Small and medium enterprises (SMEs) are particularly encouraged to apply, given their suitability outlined in the procurement documentation. Companies with a track record in enhancing user experience and accessibility in web design will find this tender aligned with their expertise, offering potential business growth by engaging with an esteemed organisation like The Poetry Society. ## Notice For full details including an anticipated schedule of work and application details please see attached document. The Poetry Society (TPS) is tendering for service providers to work with us in replacing an end-of-life manual database with a fully integrated CRM, modernising a 10-year-old website for greater accessibility/discoverability. The work will have 5 phases (see II.2.4 for expanded detail): * Discovery * User Experience Design * Technical Development * Training and Implementation * Future support / ongoing learning Process and programme * The work is expected to take place over 18 months during 2025 and 2026 * The work will be carried out in partnership with TPS staff and will require significant engagement with external stakeholders and partners. * The supplier will have regular meetings with TPS project lead and provide updates on progress, identifying issues as they arise and seeking to actively overcome them in collaboration with TPS The supplier is required to provide the following deliverables and services: * Work with TPS to plan and implement discovery process * Provide wireframe for website re-design centring optimal user experience and accessibility * Implement web build and technical development of integrated CRM, updated webshop requirements and submissions portal * Transfer legacy database data to new CRM * Provide sessions of training for TPS users * Provide de-snagging service once live The supplier must be able to provide and demonstrate strong project management skills and experience in delivering the above digital infrastructure to the agreed schedule. Value as given is exclusive of VAT. Additional information: In addition to the main site, poetrysociety.org.uk, we have the associated microsites https://poems.poetrysociety.org.uk/ https://npc.poetrysociety.org.uk/ https://ypn.poetrysociety.org.uk/ https://waterlines.org.uk/ ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/398fd439-39e6-45fd-bcac-1d65449bb72d | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 29 May 2025 | | Submission deadline | 12 Jun 2025 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 22 Jun 2025 - 18 Dec 2026 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £101,500 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | POETRY SOCIETY(INCORPORATED)(THE | | Locality | LONDON | | Post town | Central London | | Postcode | WC2H 9BX | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI36 Camden | | Local authority | Camden | | Electoral ward | Holborn & Covent Garden | | Westminster constituency | Holborn and St Pancras | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72212445 - Customer Relation Management software development services ## Release History - 29 May 2025 at 11:10 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/398fd439-39e6-45fd-bcac-1d65449bb72d - 29 May 2025 at 10:01 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/398fd439-39e6-45fd-bcac-1d65449bb72d ## Documents - https://www.contractsfinder.service.gov.uk/Notice/398fd439-39e6-45fd-bcac-1d65449bb72d 29th May 2025 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/0f5321e3-c9f6-4bda-8436-f8c6e215e360 Further details for suppliers ## Notice URLs - http://www.poetrysociety.org.uk - https://npc.poetrysociety.org.uk/ - https://poems.poetrysociety.org.uk/ - https://waterlines.org.uk/ - https://ypn.poetrysociety.org.uk/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-007fc4a8-d2c2-4d4b-830f-49ce5bb415c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-007fc4a8-d2c2-4d4b-830f-49ce5bb415c0.json.