---
title: "Voicescape Collections (Summons) Renewal via G-Cloud"
ocid: "ocds-b5fd17-008a927c-cf4e-455f-a991-2010c78840b5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-008a927c-cf4e-455f-a991-2010c78840b5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-008a927c-cf4e-455f-a991-2010c78840b5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-008a927c-cf4e-455f-a991-2010c78840b5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM COUNTY COUNCIL"
published: "2023-09-20"
---

# Voicescape Collections (Summons) Renewal via G-Cloud

Buyer: DURHAM COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-008a927c-cf4e-455f-a991-2010c78840b5

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-008a927c-cf4e-455f-a991-2010c78840b5)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-008a927c-cf4e-455f-a991-2010c78840b5.json)

## Summary

The Durham County Council has awarded a contract for the renewal of the Voicescape Collections system for billing services. The procurement process was conducted through a selective method, calling off from a framework agreement. The contract value is £55,706 GBP, with a contract period starting on September 1, 2023, and ending on August 31, 2024. The tender was initiated on G-Cloud under the classification of Billing System and is suitable for SMEs and VCSEs. The procurement stage is at the award phase, with the award date being September 19, 2023.

This tender presents an opportunity for businesses specialised in billing systems, customer relations management software packages, and collection agency services. Companies offering such solutions and services, especially SMEs and VCSEs, are well-suited to compete for this contract. The contract allows for potential business growth over the 12-month initial period and a possible 12-month extension. Interested parties can reach out to Christine Little at Durham County Council for further details.

## Notice

Renewal of the Voicescape Collections system, following successful proof of concept and implementation of the system. G-Cloud 13 utilised for direct award for 12 months plus 1 x 12 optional 12m extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cfd289e0-5738-4240-b92a-f4043a9dd8aa |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Sep 2023 |
| Submission deadline | 31 Aug 2023 |
| Future notice date | Not specified |
| Award date | 18 Sep 2023 |
| Contract period | 31 Aug 2023 - 31 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £55,706 |
| Lots value | Not specified |
| Awards value | £27,853 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM COUNTY COUNCIL |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 5UQ |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Neville's Cross |
| Westminster constituency | City of Durham |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICESCAPE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48444100 - Billing system
- 48445000 - Customer Relation Management software package
- 79940000 - Collection agency services

## Release History

- 20 Sep 2023 at 13:57 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cfd289e0-5738-4240-b92a-f4043a9dd8aa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cfd289e0-5738-4240-b92a-f4043a9dd8aa
  20th September 2023 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-008a927c-cf4e-455f-a991-2010c78840b5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-008a927c-cf4e-455f-a991-2010c78840b5.json.