---
title: "GB-Liverpool: EM152 - Replacement of Service Management System"
ocid: "ocds-b5fd17-0092fd4c-0869-44c4-a564-1ff0ebf2ef18"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-0092fd4c-0869-44c4-a564-1ff0ebf2ef18"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-0092fd4c-0869-44c4-a564-1ff0ebf2ef18.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-0092fd4c-0869-44c4-a564-1ff0ebf2ef18.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LIVERPOOL SCHOOL OF TROPICAL MEDICINE"
published: "2026-03-05"
---

# GB-Liverpool: EM152 - Replacement of Service Management System

Buyer: LIVERPOOL SCHOOL OF TROPICAL MEDICINE  
Current stage: Award  
OCID: ocds-b5fd17-0092fd4c-0869-44c4-a564-1ff0ebf2ef18

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## Summary

The Liverpool School of Tropical Medicine (LSTM) has completed the procurement process to award a contract for the replacement of its service management system, under the title "GB-Liverpool: EM152 - Replacement of Service Management System." This initiative falls within the information systems industry category, specifically concerning software package and information systems. The procurement was conducted using an open procedure, allowing wide participation in the tender process. Though the tender stage concluded on 14th October 2025, the contract commenced on 16th March 2026 and will remain active until 15th March 2031. The procurement aligns with LSTM's strategic objectives and operational needs, providing services within the North West region of the United Kingdom.

This contract presents significant business growth opportunities for small or medium enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs), due to the nature of the services required and the open procedure employed. Businesses specialising in modern service desk solutions and information systems would be particularly well-suited to engage with this tender. The award has been granted to iService Solutions Ltd, a large-scale supplier, reinforcing the competitive scope of the procurement process. By participating in similar tenders, companies can secure a foothold in the public sector market while contributing to LSTM's operational advancements.

## Notice

LSTM is seeking to procure a modern, comprehensive service desk solution to support its future operational and strategic needs. The existing contract for the current system concludes on 31st January 2026, providing an opportunity to review the market and identify a solution that best aligns with LSTM's evolving requirements. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b909813e-4a97-4ec0-a05e-3f14e52641c5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Mar 2026 |
| Submission deadline | 13 Oct 2025 |
| Future notice date | Not specified |
| Award date | 26 Feb 2026 |
| Contract period | 16 Mar 2026 - 15 Mar 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1 |
| Lots value | Not specified |
| Awards value | £1 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVERPOOL SCHOOL OF TROPICAL MEDICINE |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L3 5QA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Brownlow Hill |
| Westminster constituency | Liverpool Riverside |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ISERVICE SOLUTIONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems
- 48810000 - Information systems

## Release History

- 5 Mar 2026 at 15:10 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b909813e-4a97-4ec0-a05e-3f14e52641c5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b909813e-4a97-4ec0-a05e-3f14e52641c5
  5th March 2026 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=1019402889
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-0092fd4c-0869-44c4-a564-1ff0ebf2ef18. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-0092fd4c-0869-44c4-a564-1ff0ebf2ef18.json.